What users are saying about
147 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
628 Ratings
147 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100

Zoho CRM

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
628 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Likelihood to Recommend

SAP CRM

SAP CRM is a well-designed platform for small to medium-sized businesses that want to manage their customer-centric operations through a single pane of glass. Changes can be made quickly and easily for different scenarios. Many features allow flexibility and scalability, making it ideal for large industries with significant capital and customer bases. Data automation helps maintain a healthy relationship with customers.
Aononna Tazin | TrustRadius Reviewer

Zoho CRM

Zoho CRM is a tool for keeping track of clients and communicating with them to generate more business. Privacy is not a concern because it is software-based. It is most appropriate for organizations with a single leader or organizations with a small to medium size. It meets all CRM requirements and can keep a healthy customer pipeline in place. For a specific business, ZOHO CRM has an easy workflow case. This makes it simple to use.
Mst Rahima Khatun | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

SAP CRM
8.7
Zoho CRM
8.1
Customer data management / contact management
SAP CRM
9.0
Zoho CRM
8.5
Workflow management
SAP CRM
9.1
Zoho CRM
8.1
Territory management
SAP CRM
8.5
Zoho CRM
7.9
Opportunity management
SAP CRM
8.3
Zoho CRM
8.3
Integration with email client (e.g., Outlook or Gmail)
SAP CRM
8.8
Zoho CRM
8.0
Contract management
SAP CRM
8.6
Zoho CRM
8.4
Quote & order management
SAP CRM
8.7
Zoho CRM
8.1
Interaction tracking
SAP CRM
8.8
Zoho CRM
8.0
Channel / partner relationship management
SAP CRM
8.6
Zoho CRM
7.8

Customer Service & Support

SAP CRM
8.4
Zoho CRM
7.8
Case management
SAP CRM
8.7
Zoho CRM
8.0
Call center management
SAP CRM
8.3
Zoho CRM
7.7
Help desk management
SAP CRM
8.3
Zoho CRM
7.6

Marketing Automation

SAP CRM
8.4
Zoho CRM
8.4
Lead management
SAP CRM
8.4
Zoho CRM
8.7
Email marketing
SAP CRM
8.4
Zoho CRM
8.1

CRM Project Management

SAP CRM
8.5
Zoho CRM
8.3
Task management
SAP CRM
8.1
Zoho CRM
8.4
Billing and invoicing management
SAP CRM
8.8
Zoho CRM
8.2
Reporting
SAP CRM
8.7
Zoho CRM
8.3

CRM Reporting & Analytics

SAP CRM
8.8
Zoho CRM
8.1
Forecasting
SAP CRM
8.8
Zoho CRM
8.0
Pipeline visualization
SAP CRM
8.7
Zoho CRM
8.2
Customizable reports
SAP CRM
8.7
Zoho CRM
8.2

Customization

SAP CRM
8.3
Zoho CRM
8.2
Custom fields
SAP CRM
8.4
Zoho CRM
8.6
Custom objects
SAP CRM
8.7
Zoho CRM
8.3
Scripting environment
SAP CRM
8.2
Zoho CRM
7.9
API for custom integration
SAP CRM
8.0
Zoho CRM
7.9

Security

SAP CRM
8.8
Zoho CRM
8.8
Single sign-on capability
SAP CRM
8.9
Zoho CRM
8.7
Role-based user permissions
SAP CRM
8.6
Zoho CRM
8.9

Social CRM

SAP CRM
8.8
Zoho CRM
7.9
Social data
SAP CRM
8.6
Zoho CRM
7.9
Social engagement
SAP CRM
8.9
Zoho CRM
8.0

Integrations with 3rd-party Software

SAP CRM
8.5
Zoho CRM
7.7
Marketing automation
SAP CRM
8.7
Zoho CRM
8.0
Compensation management
SAP CRM
8.3
Zoho CRM
7.4

Platform

SAP CRM
8.2
Zoho CRM
8.0
Mobile access
SAP CRM
8.2
Zoho CRM
8.0

Pros

SAP CRM

  • Our customers benefit from SAP CRM's 360-degree views and case management capabilities.
  • As a middleware business tool, case reporting is excellent, and it works well with WM systems to communicate with various departments.
  • It is an excellent tool for tracking customer relationships across multiple channels, and it's easy to use.
Aurpa Fiza | TrustRadius Reviewer

Zoho CRM

  • It allowed for infinite improvement in the user experience and provided an excellent database where we can manage and track all sales in a particular way.
  • Automate and notify team members of imported data, and Track Sales Pipeline software tracks potential deals very well. Zoho CRM's customization, on the other hand, allows us to tailor the software to our specific requirements.
  • Sharing of data is made possible through Zoho integrations. Data-Zoho CRM integrates seamlessly with all other ZOHO products, so there's no need to keep track of multiple records.
  • Real-time synchronization helps us organize our work and visualize everything.
Aononna Tazin | TrustRadius Reviewer

Cons

SAP CRM

  • One of the things I don't like about "SAP CRM" is that there are no alerts or notifications which could warn when something happens within the platform.
  • It does not have integration with any type of social network.
  • The robust and unintuitive appearance makes it a bit complicated to use all its functionalities.
Magly Jhonson | TrustRadius Reviewer

Zoho CRM

  • It may be a bit overwhelming to navigate since there are so many choices available. I found it difficult to connect some possibilities to current relationships. We discovered a solution but it took a long time.
  • It has all of the functions that one could want, and even more. There's nothing significant missing, but there's a lack of social integration and service glitches depending on use and availability.
  • Its pricing is far out of line, and free features should be raised so that businesses may fully utilize CRM capabilities without financial concerns.
Milton Hassan | TrustRadius Reviewer

Likelihood to Renew

SAP CRM

SAP CRM 9.0
Based on 4 answers
I know what SAP CRM can do in the future. We are very happy with the product and think it is a great choice for both SAP ERP users and even those who do not use other SAP products. We have both Salesforce and SAP CRM, and we feel that Salesforce is a good product for a few years, but SAP CRM is a more fully-featured product and is a better choice for complex organizations capable of running installed software of this complexity. It is often just a question of budget.
Anonymous | TrustRadius Reviewer

Zoho CRM

Zoho CRM 9.2
Based on 30 answers
Zoho has been a wonderful tool for us for several years and there is so much more we can do with it. New features are released often which give a team like us the option to further fine tune our business process management techniques. I honestly couldn't imagine running our business not on Zoho.
Jon Porreca | TrustRadius Reviewer

Usability

SAP CRM

SAP CRM 8.7
Based on 6 answers
SAP CRM's usability involve tons and tons of use cases. It is not just for one domain, but multiple threads which run in parallel in companies. Ranging from big data analytics to resource management and housing sales data. SAP CRM is capable of all of these and even more. Therefore, it has a huge list of usabilities.
Anonymous | TrustRadius Reviewer

Zoho CRM

Zoho CRM 8.4
Based on 80 answers
Zoho CRM is very functional, but it can get complicated. It is not always clear where you go to customise settings. The settings screens have so many options. And when you're managing multiple tools, it is not clear which settings screens will contain the changes that you want to make.
Andre Brown | TrustRadius Reviewer

Support Rating

SAP CRM

SAP CRM 9.3
Based on 7 answers
SAP's customer service is quick and efficient, with a response time of fewer than some minutes. In either case, you'll get instant help from the vendor or online forums. In addition, the vendor provides excellent global support for this tool. Like Salesforce, SugarCRM, etc., it's probably fine as a standalone CRM option.
Aurpa Fiza | TrustRadius Reviewer

Zoho CRM

Zoho CRM 8.2
Based on 43 answers
I have not used Zoho support since I started with the company. Majority of my findings have come through knowledge base or Google search sites. Not saying the support at Zoho is bad, but I need things answered quicker than what my colleagues have told me they have gotten answered.
Anonymous | TrustRadius Reviewer

In-Person Training

SAP CRM

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 7.0
Based on 2 answers
It was harder to learn when there were mostly real estate users in the room. We are sales solely.
Sarah Lohsl | TrustRadius Reviewer

Online Training

SAP CRM

SAP CRM 7.0
Based on 1 answer
No answer on this topic is available.

Zoho CRM

Zoho CRM 8.3
Based on 5 answers
Online training is tough, but Zoho and their partners do a good job of explaining things.
John Hinson | TrustRadius Reviewer

Implementation Rating

SAP CRM

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 8.8
Based on 12 answers
Take it slowly and meet often with your team to solicit their feedback. Listen to what they are saying so that if something is not clear, you can address it before they turn on the CRM. Also, whatever system you were one previously will not match Zoho CRM which is both good and bad. It's good as I know Zoho CRM will be better than whatever you're been using. Bad because it will require change and how you did things in your old CRM may need to be modified a little when using Zoho CRM.
Stephen Lalla | TrustRadius Reviewer

Alternatives Considered

SAP CRM

SAP CRM is easy to use crm tools with excellent support. Lots of customization is available and increased ROI. High security and easy data analysis and display on dashboards. Builds healthy relation with customers, both pre sales and post sales. Huge variety of patches available depending on industry.
Anonymous | TrustRadius Reviewer

Zoho CRM

It was a little less expensive and offered a lot of functionality. We have tried a few other options, but they didn't seem very impressive, like Zoho CRM. It is easily configured to match our business requirements, which is why I choose among other platforms. Its customizable functions and reporting features allow us to automate our unique operational processes nicely.
Darren Mihalic | TrustRadius Reviewer

Return on Investment

SAP CRM

  • Longer implementation time when client needs customization in SAP CRM based on their custom business processes. That leads to longer ROI.
  • Proper training is key step to ROI on SAP CRM.
  • Out of box solution gives quick ROI. When client is implementing process first time & adapts SAP CRM provided solution in their organization.
Anonymous | TrustRadius Reviewer

Zoho CRM

  • Great ROI! I enrolled in Zoho One which is about 1/4 the cost of another CRM I was using with far more functionality.
  • Awesome features! I've been able to manage 95% of my digital needs in Zoho which is a great time (and money) saver
  • Learning curve pros & cons. I was able to get up and running pretty quickly but there are SO many features & options I feel it will take me a while to take advantage of all it's capabilities
Susan Dakuzaku | TrustRadius Reviewer

Screenshots

Pricing Details

SAP CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SAP CRM Editions & Modules

Additional Pricing Details

Zoho CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$14.00

Zoho CRM Editions & Modules

Edition
Standard$14.001
Professional$23.001
Enterprise$40.001
Ultimate$52.001
Plus$57.001
  1. Per User/Per Month
Additional Pricing Details

Rating Summary

Add comparison