June 16, 2015
Score 9 out of 10
Read Michael Hobley's full review
Support Headcount Required
2 - I (personally) am a dedicated resource to handle support on a global basis. One other person is my "backup" and handles some of the requests that come in. We also have a "super user" in Singapore to assist with APAC during our North America off hours, but his support is very minimal.