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ConnectWise ScreenConnect

ConnectWise ScreenConnect

Overview

What is ConnectWise ScreenConnect?

ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.

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Recent Reviews

TrustRadius Insights

ConnectWise Control is a versatile remote support software that offers a wide range of use cases for IT departments, support teams, and …
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TrustRadius Insights
TrustRadius Insights
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 14 features
  • Screen sharing (583)
    9.4
    94%
  • Over-the-Internet remote session (589)
    9.3
    93%
  • Remote management of servers & workstations (506)
    9.2
    92%
  • File transfer (556)
    8.5
    85%

Reviewer Pros & Cons

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Pricing

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ConnectWise ScreenConnect

ConnectWise ScreenConnect

N/A
Unavailable

What is ConnectWise ScreenConnect?

ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://screenconnect.connectwise.com/p…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Features

Remote Administration

Remote administration software is used to control a computer from a remote location.

8.3
Avg 8.3
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Product Details

What is ConnectWise ScreenConnect?

ConnectWise ScreenConnect is a remote support, access and meeting solution. With this solution, the user can use remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.

ConnectWise ScreenConnect Screenshots

Screenshot of The guest page, where end-users enter a code to join a session with a technicianScreenshot of Connecting from a Windows machine to a macOS machineScreenshot of The Extension Marketplace, where administrators can install and configure new features and integrationsScreenshot of The Access view of the Host page, where a technician can connect to unattended machinesScreenshot of The toolbox menu, which allows technicians to store and run executables, scripts, and other frequently-used filesScreenshot of the Host page, where a command can be run directly without connecting to the machineScreenshot of the Toolbox, which can be personal or shared. It is used to run small scripts and other tools on a remote device.Screenshot of ConnectWise ScreenConnect supports Linux distributions.

ConnectWise ScreenConnect Video

ConnectWise ScreenConnect Integrations

ConnectWise ScreenConnect Competitors

ConnectWise ScreenConnect Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo

Frequently Asked Questions

ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.

TeamViewer, GoTo Resolve, and BeyondTrust Remote Support are common alternatives for ConnectWise ScreenConnect.

Reviewers rate Screen sharing highest, with a score of 9.4.

The most common users of ConnectWise ScreenConnect are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(1174)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

ConnectWise Control is a versatile remote support software that offers a wide range of use cases for IT departments, support teams, and businesses. Users have found the software to be an essential tool for providing remote technical support to end users. With ConnectWise Control, IT departments can diagnose and address problems quickly and effectively, eliminating the need for physical visits to workstations. The software allows for easy remote login and access to user computers, simplifying PC management and troubleshooting.

ConnectWise Control is also used for remote administration, patching, and help desk troubleshooting in a cloud environment. It offers a toolbox feature that allows technicians to quickly download necessary tools for the job on clients' computers, making support sessions more efficient. The software is employed by managed IT providers to offer remote support to clients, allowing technicians to connect to client machines and resolve technical issues. It is also utilized by IT consultants as their exclusive remote control software, providing fast and dependable remote access to equipment in the field.

Additionally, ConnectWise Control is used for remote access, support, and training purposes in organizations with multiple locations or remote workers. The software facilitates collaboration and flexibility between employees in different geographical locations by enabling remote access and screen sharing. It is chosen by support roles in cross-platform environments due to its compatibility with various operating systems. Users appreciate the ease of use and the ability to control remote systems from anywhere in the world.

ConnectWise Control has proven valuable across different industries such as web hosting businesses, schools, bookkeepers, and service desk teams. The software's functionality and reliability have made it a preferred choice for IT departments and MSPs who require efficient remote support solutions. Users find that it saves time, streamlines operations, and impresses customers with its speed.

Overall, ConnectWise Control offers a comprehensive suite of features that cater to the diverse needs of IT departments, support teams, and businesses. Its ability to provide quick and reliable remote support, access to computers and servers, and compatibility with various platforms make it a go-to solution for those seeking efficient and effective remote control software.

ConnectWise Control garners frequent recommendations from users based on their experiences. The most common recommendations include its ease of use and learnability, particularly for Chromebook users. Users appreciate the product's reliability, describing it as solid and dependable. Additionally, ConnectWise Control is praised for its integration capabilities, seamlessly working with other tools and systems. Users suggest trying the trial version, as they find exceptional support provided by the company. Furthermore, users note that ConnectWise Control constantly improves its functionality based on user feedback, indicating a commitment to enhancing the product over time.

Attribute Ratings

Reviews

(26-50 of 613)
Companies can't remove reviews or game the system. Here's why
October 02, 2019

ScreenConnect Saves Money

Rob Rotundo | TrustRadius Reviewer
Rob Rotundo
Service Manager
Professional Computer Associates (Information Technology and Services, 11-50 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
ConnectWise Control is good for customers who aren't close. Allows us to connect to multiple customers at the same time allowing us to multi-task. Not always the best option for macs or people having connectivity issues.
September 06, 2019

Great product but could use improvement in some areas to make it amazing.

RT
Ryan Timmons
IT Specialist
Vetter Managed Services (Information Technology and Services, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Screen connect is a very good tool for remote support and works extremely well most of the time. I use it for consistent access to in-house and client computers and as immediate support for call-ins that we don't necessarily have set up with 24/7 connections. It lacks in a few quality of life areas such as the connection groupings and is missing a few key elements that would help with specific scenarios, such as being able to end active connections from the dashboard or being able to remotely control headless machines.
July 27, 2019

Why I love ScreenConnect, and will never look back.

Verified User
Consultant in Information Technology
Information Technology and Services Company, 11-50 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
We've worked with quite a few remote access and support applications, and screenconnect has by far been our favorite. It makes supporting end users more convenient and is far more feature packed. I haven't found a solution where it hasn't been the most appropriate application for my needs. As screen connect transitioned to ConnectWise, ease of use has only gotten better. It's streamlined our remote access process.
June 20, 2019

Support Dealership on ConnectWise Control

CS
Charlie Stamp
Computer and Information Systems Manager
DSI Solutions (Information Technology and Services, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It just works. We used to use a different product, but it was more expensive and would often confuse either support staff of the client. ConnectWise Control doesn't need to be installed either for a simple support session.
June 20, 2019

ConnectWise from the eyes of a CEO

Verified User
C-Level Executive in Corporate
Industrial Automation Company, 11-50 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
ConnectWise is perfect for helping end users with application or computer problems when they are located in a remote location. ConnectWise may not be appropriate if the end user requiring support is located near the support engineering.
June 18, 2019

Great features and excellent value

Verified User
Team Lead in Information Technology
Information Technology and Services Company, 1-10 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It is well suited to many situations:
1. Repairing issues in Windows/Mac post boot: you can reboot in safe mode with networking in Windows which is incredibly useful!
2. Dealing with network issues: we often repair WiFi issues by asking the client to physically plug their device into a network connection with a patch cable.
3. With Windows 10 you can reload the OS easily. We have carried out many OS reloads remotely by simply ensuring that the target computer has a full backup before resetting the OS. At that point, the end-user re-establishes our remote session and we can continue with the setup. We have found it to be appropriate for almost all situations. Of course, pre-boot access is an issue, but we often overcome that with UEFI Bios management from within the OS or VM management (many of our servers are VMs).
June 18, 2019

Connect Wise Control: The Good, The Bad, The Ugly

Verified User
C-Level Executive in Corporate
Information Technology and Services Company, 1-10 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I think the Connect Wise Control product is well suited for consultants who have clients over a wide geographic area in order to respond to client needs more quickly. I'm not sure Connect Wise Control is necessarily the best product for access to workstations by internal IT staff who simply need remote access.
June 17, 2019

Best Remote Desktop Software Around!

Verified User
Employee in Information Technology
Business Supplies and Equipment Company, 11-50 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I'd recommend this for any company that has a need for employees to remotely access company workstations in a simple, easy, and affordable manner. This is also great for monitoring employees and keeping track of PC inventory. It can also be used as a means of remotely connecting to computers outside of your own company depending on the type of license you purchase.
June 14, 2019

ConnectWise Control makes me look like a Star

AO
Anthony Osuna
Sales mgr
DriveWare (Computer Software, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
ConnectWise Control is the easiest way to connect with our customers. It is simple to use and allows for multiple sets of eyes to look in and help. It is also a great way to have our customers connect with us to see our screen for training. The ability to actually connect with a customer's screen can help us solve a problem in just a few minutes. It takes the guesswork out of trying to understand what the customer is dealing with by visually seeing what the customer is doing and help them.
June 12, 2019

OneGeek's Connectwise

Filmore Thomas III | TrustRadius Reviewer
Filmore Thomas III
Sr. Server Engineer
OneGeek LLC (Computer & Network Security, 1-10 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
ConnectWise Control is well suited for connecting to friends, family, work or school computers and laptops to connect and offer assistance to those in need whether it's to install software, or just to see how an application works. However, it isn't well suited for iPad tablets and its functionality in such a format is marginal at best.
June 11, 2019

Great for remote support and meetings.

Verified User
Administrator in Information Technology
Insurance Company, 51-200 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It is a great tool for connecting to remote machines in unattended mode, providing support for remote users, and hosting meetings. I like that it has Android and iOS apps as well. With the built-in filters, we are easily able to organize our sessions so that users see only what they need to see when they log in.
June 11, 2019

Best remote tool in the business!!!

Matt Lee | TrustRadius Reviewer
Matt Lee
Director of Technology
Choose Networks (Information Technology and Services, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
In almost all scenarios, ConnectWise Control beats the competition. It's not great for granular permission management in dynamically changing environments. It would be great if we had the ability to resell this product and manage it from a hierarchical manner. Would make it easier to sell to end users for remote access instead of any RDP or VPN.
June 11, 2019

ConnectWise control keeps your business in control of your time and investment

Ellen Kovacs | TrustRadius Reviewer
Ellen Kovacs
Mobile computer technician
Go 2 U Geek (Computer Hardware, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
A scenario that is well suited for ConnectWise Control is when there's a quick fix solution to an issue the user is having. This avoids having to drive on site. A scenario that is less appropriate is when there's a poor connection, and the user is having issues retaining an Internet connection.
June 11, 2019

Connect Wisely with ConnectWise Control

Kevin Ritchey | TrustRadius Reviewer
Kevin Ritchey
Managing Member
ZenPan Technology Solutions, LLC (Information Technology and Services, 1-10 employees)
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
ConnectWise Control is particularly suited for supporting a distributed workforce. When the user connects to a support session, the technician can install a permanent agent on the laptop if appropriate. This saves the end user from having to open a browser and enter a code every time support is needed. When multiple technicians are supporting a distributed workforce, it's convenient to have notes tied to the laptop instead of the ticket. E.g. in an office there may be one printer, one IP address configuration, and one scanner. But with remote workers, there may be several different peripherals and configurations and notes tied to the laptop. Notes tied to the asset with dates is helpful and doesn't require too much overhead.
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