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ConnectWise Control is a versatile remote support software that offers a wide range of use cases for IT departments, support teams, and …
Overview
What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
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Popular Features
- Screen sharing (583)9.494%
- Over-the-Internet remote session (589)9.393%
- Remote management of servers & workstations (506)9.292%
- File transfer (556)8.585%
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What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://screenconnect.connectwise.com/p…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is TeamViewer?
TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.
What is Avast Business Remote Control?
Avast Business Remote Control is a software solution designed to empower IT admins to quickly and securely connect to a user’s device, anytime, anywhere, to access files, manage applications, and troubleshoot issues.
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What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access and meeting solution. With this solution, the user can use remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
ConnectWise ScreenConnect Screenshots
ConnectWise ScreenConnect Video
ConnectWise ScreenConnect Integrations
ConnectWise ScreenConnect Competitors
ConnectWise ScreenConnect Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | No |
Frequently Asked Questions
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
TeamViewer, GoTo Resolve, and BeyondTrust Remote Support are common alternatives for ConnectWise ScreenConnect.
Reviewers rate Screen sharing highest, with a score of 9.4.
The most common users of ConnectWise ScreenConnect are from Small Businesses (1-50 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
ConnectWise Control is a versatile remote support software that offers a wide range of use cases for IT departments, support teams, and businesses. Users have found the software to be an essential tool for providing remote technical support to end users. With ConnectWise Control, IT departments can diagnose and address problems quickly and effectively, eliminating the need for physical visits to workstations. The software allows for easy remote login and access to user computers, simplifying PC management and troubleshooting.
ConnectWise Control is also used for remote administration, patching, and help desk troubleshooting in a cloud environment. It offers a toolbox feature that allows technicians to quickly download necessary tools for the job on clients' computers, making support sessions more efficient. The software is employed by managed IT providers to offer remote support to clients, allowing technicians to connect to client machines and resolve technical issues. It is also utilized by IT consultants as their exclusive remote control software, providing fast and dependable remote access to equipment in the field.
Additionally, ConnectWise Control is used for remote access, support, and training purposes in organizations with multiple locations or remote workers. The software facilitates collaboration and flexibility between employees in different geographical locations by enabling remote access and screen sharing. It is chosen by support roles in cross-platform environments due to its compatibility with various operating systems. Users appreciate the ease of use and the ability to control remote systems from anywhere in the world.
ConnectWise Control has proven valuable across different industries such as web hosting businesses, schools, bookkeepers, and service desk teams. The software's functionality and reliability have made it a preferred choice for IT departments and MSPs who require efficient remote support solutions. Users find that it saves time, streamlines operations, and impresses customers with its speed.
Overall, ConnectWise Control offers a comprehensive suite of features that cater to the diverse needs of IT departments, support teams, and businesses. Its ability to provide quick and reliable remote support, access to computers and servers, and compatibility with various platforms make it a go-to solution for those seeking efficient and effective remote control software.
ConnectWise Control garners frequent recommendations from users based on their experiences. The most common recommendations include its ease of use and learnability, particularly for Chromebook users. Users appreciate the product's reliability, describing it as solid and dependable. Additionally, ConnectWise Control is praised for its integration capabilities, seamlessly working with other tools and systems. Users suggest trying the trial version, as they find exceptional support provided by the company. Furthermore, users note that ConnectWise Control constantly improves its functionality based on user feedback, indicating a commitment to enhancing the product over time.
Attribute Ratings
Reviews
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October 18, 2018
ConnectWise and Why you should use it!
Our ConnectWise Control is used in our IT department, to carry out routine maintenance on core servers with the access mode and we also use it for carrying out remote support sessions with our clients. It allows a very fluid experience for external users and with the ability to brand the landing page, it allows us to grow confidence within our clients as well.
October 18, 2018
Simply Better...
We use it to manage our clients with remote support and un-attended support. It lets us be everywhere at once when our clients call. We use it everywhere from as MSP work to break fixes.
October 17, 2018
ConnectWise Control Review
We use it in a support capacity to manage and maintain client systems that require consistent support from us.
October 17, 2018
Remote Connect
I use ConnectWise Control to access client's computers and work with them to resolve issues within their accounting software. I also use it as a training tool.
October 16, 2018
Solid tool that does the job
We are using ConnectWise Control to manage 30+ remote and local Mac laptops, Mac servers, Windows servers and Linux servers. Great tool for managing connections.
October 16, 2018
ConnectWise Control, a simple way to remotely access machines.
I use ConnectWise Control to give me remote access to servers that I manage without opening a port on the firewall for RDP.
We use ConnectWise Control on a daily basis to assist our customers as well as internal staff with PC issues that would normally require a truck roll often resolved within minutes.
October 16, 2018
Great Remote Tool for Training and Support
We use ConnectWise to connect to clients for group and private training sessions, along with private executive mentoring and support sessions.
October 03, 2018
Important tool for an IT expert
ConnectWise Control is primarily used by our DevOps and IT infrastructure teams to help diagnose problems in our company issued machines. With the expansion of the company workforce into international countries, we allowed the employees to use operating systems of their own preference. We decided to proceed with ConnectWise due to its compatibility with all commonly used OSs.
It allows us to remotely help people with their day to day issues. The good part is the performance and the underlying security across it. We use it across the whole organization. It usually gives us a better way of addressing desktop server related issues in no time.
Any impact on a user's machine, actually hampers his work, so we found this solution gives us a no-time solver remotely.
Any impact on a user's machine, actually hampers his work, so we found this solution gives us a no-time solver remotely.
July 24, 2018
Connectwise/ScreenConnect is very user friendly
ScreenConnect was used as a way to provide technical support for external clients. We used this method of screen sharing to monitor servers, quarantine computers, and MacBooks. It helped us update software, configure computer systems, and perform day to day operations. It makes it incredibly easy to help customers as well as send/retrieve files from their computer.
July 18, 2018
ScreenConnect has helped us
We were using other screen sharing applications and this one was one of the easiest to use. We use it to help our customers remotely. We like the ease of giving them a URL or sending them an email and then in a few quick seconds being able to remote into their computers or networks to help solve their problems.
July 13, 2018
Control over every device you need
Control (or ScreenConnect) is part of the Automate (LabTech) software package and works extremely well as a remote desktop application into managed servers and workstations. ConnectWise has made significant updates to the software as time has gone on. Control has the ability to reconnect after reboot, initiate safe mode reboots, implement custom scripts, and is very quick to connect. As time has gone on, ConnectWise has slowly integrated more and more features and today, it has all of the features that standalone products dedicated to remote access have.
July 09, 2018
Lightning Fast Remote Control
We use ConnectWise Control across our entire tech department. The product has handled remote supporting customers better than any other product or service we have used. Customers find it easy to use and connect with. The product is stable and easy to manage. The price of the product when you look at value and support is very much worth it.
ConnectWise Control used mostly in our Client-Server architecture. It is mainly used for reboot and reconnect, drag and drop file transfer, screen recording, safe mode support, multiple monitor, command line access, wake-on-LAN, VOIP, chat, and a custom toolbox for quick deployment of support tools.
April 02, 2018
Simply the best!
ConnectWise Control is used to help manage a variety of computer environments for our rapidly expanding client list. Having quick access to all of our clients is extremely important to us, and the ease of navigation with ConnectWise Control helps us to keep ticket times down and make sure our clients are taken care of promptly.
Using ConnectWise Control made life easy in corporate. It easily connects with clients located at a distance. It can easily share any type of files like pdf, doc, csv, mp3 etc. It is highly compatible software with solid features, and is easy to understand for new users too. Reliable and intuitive: it is used to demonstrate projects and software to clients, solve their problems/queries and share files in our organization.
In a small IT service provider and MSP, we use it both for unplanned, on-demand requests for help and also continuously on some client machines. We use it to primarily provide remote support, saving time and travel costs.
March 23, 2018
A review by Grand Mesa Observatory
I am using ConnectWise to remotely control telescopes.
I am a sole proprietor and use the software daily and for my subcontractors as needed. The ability to have a client build their own session and I join it is amazing. The reliability and flexibility of the offerings are second to none in my experience. The fact that the entire solution is cloud-based with a minimal install and support packages is fantastic. I can log in to my admin sole from any device and have full access.
Unattended access and unlimited session time allow clients to simply build and let me know to address an issue. The chat function reduces unnecessary emails.
March 23, 2018
Great interface but needs work!
We use ConnectWise Control to remotely administer security monitor displays for a variety of our professional large-scale video surveillance system installations. In addition, our in-house helpdesk uses Control to provide support to our end users.
March 23, 2018
Great remote support software ConnectWiseControl
ConnectWise Control is used to provide remote support small and medium-sized business clients. I have used other software solutions but found problems with them. ConnectWise Control just works when you need it. I haven't had any problems with connections. What more could you want?
March 23, 2018
ConnectWise Control Review
Effective and easy to use. Used for Training sessions and giving product demos to clients from remote places. Record demos and send to the clients and others. I can use any device that can be connected. I can give remote support, gain remote access and run remote meetings. It's made it easy to solve problems whenever required urgently without being available personally. Sometimes we need to do multi-site sessions and ConnectWise Control is able to handle it very easily.
March 22, 2018
A Review of ConnectWise Control
As hybrid MSP we use ScreenConnect to manage internal devices to our company as well as managed clients devices. This allows us to quickly troubleshoot, resolve, and monitor a wide scope of workstations, servers, and other devices.
March 22, 2018
A tool we can't live without anymore
All of our consultants and support staff use it regularly to help our customers understand how best to use our software as well as to assist in problem solving or error handling.