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ConnectWise Control is a versatile remote support software that offers a wide range of use cases for IT departments, support teams, and …
Overview
What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
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Popular Features
- Screen sharing (583)9.494%
- Over-the-Internet remote session (589)9.393%
- Remote management of servers & workstations (506)9.292%
- File transfer (556)8.585%
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What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://screenconnect.connectwise.com/p…
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is TeamViewer?
TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.
What is Avast Business Remote Control?
Avast Business Remote Control is a software solution designed to empower IT admins to quickly and securely connect to a user’s device, anytime, anywhere, to access files, manage applications, and troubleshoot issues.
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What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access and meeting solution. With this solution, the user can use remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
ConnectWise ScreenConnect Screenshots
ConnectWise ScreenConnect Video
ConnectWise ScreenConnect Integrations
ConnectWise ScreenConnect Competitors
ConnectWise ScreenConnect Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | No |
Frequently Asked Questions
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
TeamViewer, GoTo Resolve, and BeyondTrust Remote Support are common alternatives for ConnectWise ScreenConnect.
Reviewers rate Screen sharing highest, with a score of 9.4.
The most common users of ConnectWise ScreenConnect are from Small Businesses (1-50 employees).
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
ConnectWise Control is a versatile remote support software that offers a wide range of use cases for IT departments, support teams, and businesses. Users have found the software to be an essential tool for providing remote technical support to end users. With ConnectWise Control, IT departments can diagnose and address problems quickly and effectively, eliminating the need for physical visits to workstations. The software allows for easy remote login and access to user computers, simplifying PC management and troubleshooting.
ConnectWise Control is also used for remote administration, patching, and help desk troubleshooting in a cloud environment. It offers a toolbox feature that allows technicians to quickly download necessary tools for the job on clients' computers, making support sessions more efficient. The software is employed by managed IT providers to offer remote support to clients, allowing technicians to connect to client machines and resolve technical issues. It is also utilized by IT consultants as their exclusive remote control software, providing fast and dependable remote access to equipment in the field.
Additionally, ConnectWise Control is used for remote access, support, and training purposes in organizations with multiple locations or remote workers. The software facilitates collaboration and flexibility between employees in different geographical locations by enabling remote access and screen sharing. It is chosen by support roles in cross-platform environments due to its compatibility with various operating systems. Users appreciate the ease of use and the ability to control remote systems from anywhere in the world.
ConnectWise Control has proven valuable across different industries such as web hosting businesses, schools, bookkeepers, and service desk teams. The software's functionality and reliability have made it a preferred choice for IT departments and MSPs who require efficient remote support solutions. Users find that it saves time, streamlines operations, and impresses customers with its speed.
Overall, ConnectWise Control offers a comprehensive suite of features that cater to the diverse needs of IT departments, support teams, and businesses. Its ability to provide quick and reliable remote support, access to computers and servers, and compatibility with various platforms make it a go-to solution for those seeking efficient and effective remote control software.
ConnectWise Control garners frequent recommendations from users based on their experiences. The most common recommendations include its ease of use and learnability, particularly for Chromebook users. Users appreciate the product's reliability, describing it as solid and dependable. Additionally, ConnectWise Control is praised for its integration capabilities, seamlessly working with other tools and systems. Users suggest trying the trial version, as they find exceptional support provided by the company. Furthermore, users note that ConnectWise Control constantly improves its functionality based on user feedback, indicating a commitment to enhancing the product over time.
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Reviews
(26-50 of 613)Companies can't remove reviews or game the system. Here's why
November 05, 2019
ConnectWise Control Review
- Screen sharing is particularly good, even with multi-monitor systems where you can see all screens scaled or choose a specific screen to look at.
- Messaging is built in so you communicate with an end-user quite easily when needed.
- The connections tend to be pretty robust and seem to work well over low bandwidth, we have a few offices in India and sometimes the connection between India and UK can be a little poor but that doesn't present an issue for ConnectWise.
- Clipboard sharing can be a little hit and miss, though there is an additional file-sharing function.
October 02, 2019
ScreenConnect Saves Money
- Quickly connects to customer computers without too much trouble from the customer's end.
- Allows us to control UAC.
- Allows us to transfer files and remotely reboot and reconnect to their machines without having to start the process over.
- Sometimes getting control over UAC is cumbersome.
- Random issues connecting to macs.
- File transfer could be easier.
- The connections are reliable and smooth.
- Transferring and receiving files from remote computers is straightforward and typically works perfectly.
- Running commands from the dashboard without needing to connect to an end-user machine means we can easily run one-off commands without impacting workflows!
- The access side of Screen Connect doesn't organize computers very well, you can give them essentially a tag or create groups based on SQL-like expressions, but it's a bit awkward, I'm not sure what the best way to improve that would be. Perhaps adding another tab that automatically sorts them by domain or IP range?
- The remote computer HAS to have a monitor attached or the connection will display a black screen, generally, this isn't an issue but it means that you cannot remotely administer headless servers very well.
- By default when you connect to a remote machine it throws all of your printers on that machine, some programs (particularly older ones) don't like that. If we could choose just one printer to send to (or none) when we want (like a button in the toolbar to send printers) that would solve that issue. Currently, the only way to fix this is to disable sending printers entirely
- The licenses are locked using some form of a per-machine link, so if you have one license as we do and accidentally leave a connection on when you head out of the office you can not use Connectwise until you manage to close that connection. I've limited connections to two hours to automatically end them but this is still a real problem. There should be some way to end a connection from the dashboard to free up licenses.
- The toolbox is a bit awkward and doesn't seem to work well, but that might be me not doing something right
August 19, 2019
ConnectWise is a great product.
- Secure
- Quick
- Easy
- Design in the dashboard
- More complex integrations
- The ability to add seats for clients to connect to their own computers
July 27, 2019
Why I love ScreenConnect, and will never look back.
- ScreenConnect offers more features out of the box than many of its competitors.
- The database structure of the software allows far more configuration than many of the other applications I've used.
- It makes end user support more streamlined by giving our users easier access to the remote program.
- I'd like to see more support for older, or more obscure operating systems. We still have clients running XP or Server 2003 and it's a bit of trouble to get the client working, but really it would be more ideal if our clients just upgraded, but that's not always an option.
- It would be nice if there was some tie into a phone system so it could be used for conference purposes. Being able to give my participants a number to call into and join my meeting hosted on screenconnect [would be great].
- Not asking for confirmation before ending a persistent remote session. I personally have accidentally ended a few sessions I wish I hadn't and having a confirmation would be useful. But otherwise it's a wonderful application.
June 20, 2019
Remote support
- The ability to swap seamlessly between my local and the remote screen is invaluable.
- The ability to allow at the click of a button the remote user access to the local keyboard and mouse is also useful.
- The ability to choose which screen to share, or all screens can also be helpful.
- The ability to select sharing of multiple screens without sharing all screens or just one.
June 20, 2019
Support Dealership on ConnectWise Control
- Sharing sessions with other techs.
- Cross-platform support.
- Connection logging.
- Hostpass is awesome.
- Java, but there are only so many ways to provide cross-platform without driving up the cost.
- No recorded session for hosted version.
June 20, 2019
ConnectWise from the eyes of a CEO
- ConnectWise is very easy to get a support session going quickly.
- The end user does not need IT expertise in order to receive support via ConnectWise.
- ConnectWise checks all the boxes in regards to a remote IT support platform.
- No cons come to mind.
June 20, 2019
ConnectWise for remote access
- It is easy to access my office computer remotely.
- Connection is quick.
- Graphics are easy to read.
- While the graphics are easy to read, both screens appear on my remote notebook.
- Having two screens rather than one makes it difficult to read (small print).
- It would be nice to be able to switch from one screen to another with a full-screen readout on the remote notebook.
June 19, 2019
ConnectWise Control To the Rescue!
- Remote Access
- Quick Remote Support
- Meetings
- None to note
- Remote Access
- Dual Screens
- Adjustable for lower connection speeds.
- Customization features like GUI changes.
- Pricing is pretty high.
June 18, 2019
Great features and excellent value
- It is very easy to initiate a remote support session from within the web UI.
- Remote sessions are persistent, but you can easily install 'permanent' access from within the basic support session (which helps with Mac in particular).
- The client installer for remote access is very small for PC.
- When you reboot a Mac running a basic support session you lose connectivity. You need to install 'permanent access' to maintain connectivity following a reboot. It would be great if you did not need to do this.
- On Mac, you need to permit access to the app through 'Accessibility' options. This is since 10.14. It is an extra step which complicates the remote access process. It would be good if this was automated.
- When someone sends a message through the client app you need to scroll down the list of computers to find the indicator showing who left the message. It would be good if you could click a link or button near the top of the screen to show you those computers that have sent a message.
June 18, 2019
Connect Wise Control: The Good, The Bad, The Ugly
- Provides relatively reliable remote access to systems not on-prem.
- Is relatively easy to and straight forward to use.
- Does a great job of waking up remote systems - better than other methods I've tried.
- The new interface seems more cumbersome than the previous interface.
- Getting a support issue resolved can sometimes be more difficult than it should be.
- Company information can get buried in back end databases and doesn't update when changed in the portal.
June 17, 2019
Best Remote Desktop Software Around!
- Administrative Control. You can control everything from the individual roles that are assigned to each user down to the specific look of the application.
- Speed. The remote connection quality is the smoothest I've seen of the 5+ alternatives I've tried even on a slow connection.
- Ease of use. It's extremely easy to install the client on workstations and servers and connecting to the clients is as simple as can be.
- Bird's Eye View. I love that CW Control allows you to see the specs of each PC from within the main site as well as a preview screen of what is being displayed on the desktop.
- Commands. One of the coolest features of CW Control is that it allows you to send CMD and Powershell commands directly from the main website to any PC that has the client installed on it. No need to remotely connect first.
- The drop-down toolbar in fullscreen mode can get in your way when trying to close or minimize a remote application. If your mouse goes too high and bumps the top edge of the screen the toolbar will lower and you will close out of the remote session window instead of the remote application.
- Available hard disk space is not shown in the list of specs for each client. That would be incredibly useful for many IT professionals using this software.
- The "Meetings" portion of CW Control is lacking features to the point of us having to use GoToMeeting for our conferences instead.
- Mobile app could have a better control scheme such as what TeamViewer uses.
June 14, 2019
ConnectWise Control makes me look like a Star
- Quickly connect to a customer's computer
- Take screenshots and record a video of our session
- Allows us to take control of the customer's computer when needed
- It is difficult for Apple users to connect
June 14, 2019
ConnectWise Control Review
- Quick connection to remote PCs and Servers
- Easy to Use interface
- Ability to set up users with access to specific PCs
- Set up of users to restrict them to specific PCs could be a little easier
June 14, 2019
You owe it to your team. Get this!
- Cross platform support including linux
- Fast and stable platform
- Great feature set
- More CLI features that can be automated
- API framework
June 14, 2019
ConnectWise Control for IT Support
- Allow remote control for clients computers
- Report creation
- Capture of hardware and software
- Support for Apple computers
- Two Factor Authentication
June 12, 2019
OneGeek's Connectwise
- Best remote control software with plenty of options.
- Add-ons are very helpful.
- File transfer is robust.
- I would like to see better support for the IOS platform.
- I would like to have more RMM features.
June 11, 2019
Great for remote support and meetings.
- Easy to connect to remote machines.
- Very unobtrusive, and easy to install and update.
- Great features and tools are available.
- It would be nice if the meeting feature allowed more features so that participants could control or contribute to the meetings.
June 11, 2019
Best remote tool in the business!!!
- Collaboration by multiple peers in the same session
- Speed of play
- Regular updates and improvements in security
- Better support for locking servers when disconnected, but not workstations
- Better security and definitely scalability
June 11, 2019
Remote access made easy
- Update Installations.
- Remote access to devices.
- Grouping of devices by company and device within.
- Allows me to have custom links on the taskbar icon.
- Upgrades on my server, make it an option to perform an upgrade from the admin screen to the software.
- Having it require a windows login even if the device is not locked. This prevents people from hacking and logging onto other systems without a password requirement. Currently, it only asks for the remote devices password if it is already locked.
- Better pricing for the small and mostly personal use of the product.
- Ease of use. Just email the customer the customized link to set up the login session. No fumbling with the user having to type the link in the address bar.
- Great outlook integration to email link.
- Simple installation of the client software.
- Easy file transfer.
- Stores tools I commonly use to transfer immediately onto the user's computer.
- When the client downloads to the user's computer, many times there's a "can harm this computer" warning, which can deter the user.
- The "pre" join chat plugin could be more user-friendly for the user. This would make it easier to communicate with the user, even if you are already on the phone with the customer.
- Could benefit from video chat during the login session.
June 11, 2019
Connect Wisely with ConnectWise Control
- Has great ease of connection.
- Provides CLI access with routines.
- You can leave notes for other support staff.
- Organization by the client.
- There are times when the Mac Agent doesn't allow the use of the keyboard and mouse. Once the user allows ConnectWise Control to control the computer, this is not an issue.
- You have to connect to use routines.
- There's no easy ability to run a reverse tunnel ssh to Mac and Linux agents.
June 09, 2019
Amazing and lightweight
- Lightweight. The software installation takes up very little space and has very little hardware impact.
- It's easy to use, very easy to access users' computers, and the features are absolutely amazing.
- It's stable. We've never had an issue since we started using ConnectWise Control within our organization.
- I would like the ability, when transferring files, to utilize a local network instead of using the internet. This can have an impact on time.
- I would like to be able to use dual monitor support for when I access users with multiple screens.
- I would like alerts on software crashes/unexpected crashes to problem-solve more effectively.