Revolutionizing Communication: Our Experience with Dialpad Ai Voice
Our main communication platform for voice, meetings, and call center is Dialpad Ai Voice. Previously, we used a combination of various …
Dialpad Ai VoiceFormerly Dialpad Talk
Starting at $20 per user/per month
View PricingOverview
What is Dialpad Ai Voice?
Dialpad Ai Voice (formerly Dialpad Talk) is a cloud communications UCaaS platform that provides users with integrated voice, video, and messaging capabilities from one unified interface. It integrates with the vendor's web conferencing product, UberConference, as well as with G…
Recent Reviews
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Popular Features
- Message alerts (43)8.585%
- Call recording (42)8.484%
- High quality audio (44)8.484%
- Voicemail Transcription (44)8.181%
Reviewer Pros & Cons
Video Reviews
3 videos
User Review: DialPad Talk Rates as Business-Class Tool For Daily User
03:31
User Review: DialPad Talk's Quality Compensates for It's Non-Competitive Pricing
02:35
Work Life Balance Aided by DialPad Talk's Number Shadowing: User Review
04:29
Pricing
Standard
$20.00
On Premise
per user/per month
Pro
$30.00
On Premise
per user/per month
Enterprise
Contact sales team
On Premise
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
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Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Dialpad Ai Voice?
Dialpad Ai Voice (formerly Dialpad Talk) is a cloud communications UCaaS platform that provides users with integrated voice, video, and messaging capabilities from one unified interface. It integrates with the vendor's web conferencing product, UberConference, as well as with G Suite, Microsoft Office 365, Salesforce, LinkedIn, Okta, and Zendesk.
Dialpad Ai Voice Videos
Dialpad Talk
In this TrustRadius produced video, one of our teammates who has never used Dialpad before goes through an "unboxing" demo.
Dialpad Ai Voice Competitors
Dialpad Ai Voice Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Mac |
| Mobile Application | No |
Frequently Asked Questions
Reviewers rate Mobile app for iOS and Mobile app for Android highest, with a score of 8.6.
The most common users of Dialpad Ai Voice are from Small Businesses (1-50 employees).
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Reviews and Ratings
(439)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Dialpad Talk has proven to be a reliable and versatile telephone system, allowing users to make and receive calls from anywhere. Users appreciate the seamless integration with Salesforce, which enables them to integrate client records and organize call log history. The software is widely used in various fields of work, serving as the primary form of communication throughout the day. It offers the flexibility of phone calls and texting, as well as the ability to create teams and work at the same pace. Dialpad Talk has been particularly useful for users in remote, rural areas, offering features like text messaging, voice-to-text voicemail, contact import, and multiple phone numbers. Many users highly recommend Dialpad Talk, especially for those who require a separate phone line for remote work, making it invaluable for hybrid work arrangements. Customer service teams rely on Dialpad Talk to keep in touch with customers, providing support through inbound and outbound calls. The visual voicemail feature helps manage calls from different metropolitan areas, allowing users to screen and determine the appropriate recipient. It is widely used in virtual schools for communication with parents and students, offering a well-designed application with useful features like notifications and autoreply. Sales organizations heavily rely on Dialpad Talk for their daily phone communication needs, with seamless integration with Google Workspace and Salesforce. The software has become instrumental in improving communication and collaboration within organizations by allowing for effective customer service and easy communication between teams.
Overall, users have had positive experiences with Dialpad Talk, considering it a reliable solution for their communication needs. While some users may have encountered issues or updates with the software, it has proven to be a valuable tool for tracking call counts, analyzing call outcomes, and reviewing call recordings. Dialpad Talk has been particularly useful during the COVID-19 pandemic by providing reliable phone service and facilitating remote communication for teams. Users are impressed with its reliability, ease of use, and ability to respond to techs in the field through text messages. The software has exceeded expectations in terms of its features, seamless user experience, cloud service, and AI technology for call tracking and keyword searching. It is highly regarded for its ease of use, beginner-friendly interface, and compatibility with various devices and services. Dialpad Talk is used in diverse industries, including law firms, insurance companies, and sales teams, to manage phone systems, track billable hours, and provide top-notch customer service. Key features that customers appreciate include call recording, call transcribing, call routing, and an online reporting dashboard.
Call Quality: Users have consistently stated that the call quality of Dialpad Talk is good. Several reviewers have mentioned that they appreciate the clear audio and reliable connection provided by the product.
Texting Abilities: Many users have appreciated the texting capabilities offered by Dialpad Talk. They find it helpful to be able to contact and call patients while maintaining anonymity, as well as coordinate with multiple contractors through quick notes and messaging function.
Auto Populating Caller ID: The ability of Dialpad Talk to auto populate caller ID has been mentioned positively by a number of users. This feature saves time for users as they don't have to manually input caller information, making their communication more efficient.
Confusing User Interface: Many users have found the user interface of the app to be confusing and difficult to navigate, especially during setup. They have expressed frustration with issues such as content not being brought in from iPhone users and a fixed online help chat dialogue/text box that covers important functions during configuration.
Clunky Call Drops and Connectivity Issues: Some users have experienced occasional clunky call drops and difficulty in connecting when not dialing out normally. They have complained about frequent updates that require tech support assistance and mentioned the lack of admin privileges as a drawback.
Unsatisfactory Support Experience: Users have expressed frustration with the support provided by the app, stating that it is not helpful. They suggested having more exact documentation of conversations and visual representations of data. Additionally, they desired AI prompted responses that offer insight into data or longer trends for better support experience.
Users recommend the software for its ease of use and user-friendly interface. They suggest using the desktop app, as it is highly recommended for small businesses and scalable. The software's analytic features are also praised, with users recommending exploring them. Users find the software easy to integrate with other systems and suggest opting for the version with integrations. However, some users have found the software to be unreliable in its current state.
Many reviewers recommend the software for companies that receive a lot of inbound calls, considering it a great investment. They advise taking overall strategy into account before using the software and suggest it especially if primarily using a cellphone for business calls. The iPhone app is acknowledged as fantastic, but a good internet connection is recommended for calls. The software is seen as a great solution for separating personal and business life, urging users to give it a try.
The software is perceived to have a user-friendly interface and many capabilities, but some users recommend considering other options before deciding on it. While overall feedback is positive, occasional issues have been mentioned. The VoiceAI feature is highly recommended, particularly for text messaging and VoIP calls. Employers are encouraged to use the software for easy communication with employees nationwide, but avoiding predatory companies is suggested.
In summary, users commonly recommend trying the software due to its user-friendly nature and scalability for small businesses. The analytic features and integrations are praised, along with the ability to separate personal and business communications. However, potential reliability issues and alternative options should be considered before fully committing to the software.
Attribute Ratings
Reviews
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July 05, 2021
Must have
I use Dialpad to contact clients daily. Scheduling appointments, confirming appointments and texting information back and forth. Sometimes I have to call a client to do satisfaction surveys. The app is very helpful so I don’t have to share my personal phone number. The call quality is always great and I’ve never experienced any problems.
- Text
- Calls
- Send notifications
- Receive voicemails
- Themes
- Colors
- Ringtones
November 02, 2021
Affordable platform with the right amount of bells and whistles
We use dialpad to talk within the team and to talk with clients and customers outside of the orginization. We use the call feature, SMS and video options that are available through the platform.
- I enjoy the analytics Dialpad [Talk] uses, could use some SMS data though
- The customer service is top notch. Super helpful anytime I have asked something.
- I also enjoy that I was able to set the system up and brand it to my company.
- Add SMS data - who sent one, was one received...
November 02, 2021
Dialpad has been a great addition to my company.
Score 10 out of 10
Vetted Review
Verified User
I use Dialpad as a one-person direct hire recruiting company and really enjoy it. I like that I can use it as a "softphone" on my PC, but also on my mobile phone outside of the office. I enjoy the fact that I can use the Dialpad mobile app outside of the office and continue using my business phone number both for calls and text messages. I have found that using the same phone number causes less confusion than having to give both a business line and cell phone number. With regard to the customer service, they were there at the beginning [of] the trial before I made the switch and they have been there anytime I have needed them along the way (which hasn't been often). They are very quick and helpful. A couple of features I really like: Ability to "star" favorite contacts that will show up at the top of your text or calls list. I like to use this when I am actively working with a client or candidate. I also keep my "regular clients" on that list so they are always top of mind. One-click video calling is very convenient so that I can jump right into a video call. After I have a call, I get a nice voice transcription that I can refer back to in order to make sure my notes are correct. It is not always perfect, but it is extremely useful to be able to go back to a conversation to keep accurate notes. When you go to the transcription, it even organizes it for you where you can go to specific things like Action Items, Interesting Question(s), Currency (when any dollar amounts are discussed for salaries, fees, prices, etc..), Positive Sentiment, Call Purpose, and [also] dates and times. I'm really enjoying Dialpad. It has been an excellent addition to my business and the price is right as well (especially if you pay annually). I would highly recommend this to any business, small or large.
- Ability to transfer a call from your PC to your mobile phone (or vice versa).
- Ability to use your business phone number on your mobile phone for calls and text messaging.
- Call Transcription - Being able to review the conversation helps keep important notes accurate.
- Favorite List - keeps current clients or regular clients at the top for easy access.
- I wish it had an integration with my CRM, but that's only for convenience and not an issue.
- Took me a week or two to get used to the mobile app and get the settings right, but to me, that's just a normal "new product" break-in time.
November 02, 2021
Great for all employees!
Score 10 out of 10
Vetted Review
Verified User
The whole organization utilizes Dialpad. It allows us to record customer service calls which allow us to reference back to ensure customers are satisfied with their requests.
- Record Calls
- Display History of Calls by Number
- Saves Voicemails
- Voice recording does not always catch correct wording being used
November 02, 2021
Dialpad Wins
Score 10 out of 10
Vetted Review
Verified User
Great asset to our team, the feature allowing for calls to be recorded is presenting opportunities for coaching!
- Recording calls
- Notification of incoming call
- Texting
- Adding callers easily
- Mute sometimes doesn’t work
Score 10 out of 10
Vetted Review
Verified User
Dialpad Talk is a VOIP, texting, and conference platform. We have recently implemented it with our program and recruitment teams. Dialpad Talk has a direct connection to Salesforce, logging calls and text as activities, which streamlines our communication and improves our productivity. Dialpad Talk also offers voice transcription and recording options, which can be used for quality control purposes. Dialpad Talk also offers analytical data for calls and texting, which allows managers to review productivity.
- Direct Salesforce integration (and other platforms)
- Analytical data at your fingertips
- Voice transcription using AI
- Mass texting options
- Click to text (similar to click to call)
Score 10 out of 10
Vetted Review
Verified User
We used Dialpad Talk to call, leave voicemails, send texts, track performance, and to transcribe out conversations with our customers. It is used throughout the entire organization and allows us to ensure we are fully equipped to be able to provide excellent communication for our customers. It also allows us to use our company specific phone number and take calls on your mobile phone through the Dialpad Talk app.
- Dialpad Talk is a well rounded and convenient tool that allows its users to communicate with their customers in an easy and efficient way.
- The mobile friendly app allows me to take calls and communicate with customers while on-the-go.
- Dialpad Talk is able to transcribe the conversations you have, so that you have written dialogue of all your calls.
- The transcribed dialogue is not perfect. Sometimes the transcription would be very off from the actual words being spoken.
July 05, 2021
Great Product for Small Businesses
Score 10 out of 10
Vetted Review
Verified User
We use Dialpad Talk for all our communication needs. It is used daily as our primary phone system. I purchased it because I wanted to make sure I had a phone number that was very easy to move with me without having to deal with the hassle I was getting from landline services.
- Uptime is great, as expected
- I love how the system transcribes voicemail and phone calls
- I have the power to ring different devices at any time
- I'd like different handling of text messages--make it easier to find them and mark them as unread so we can easily find messages later
July 04, 2021
Dialpad has given me my privacy back!
Dialpad Talk has been used by my department in the agency. It was especially useful during the COVID-19 pandemic since we had to work from home and our clients were calling our personal numbers 24/7. Using Dialpad Talk has allowed us to keep our privacy and also we have been using the texting feature as a new part of our outreach and communication strategy.
- It allows me to stay in touch with my clients without compromising my privacy (giving out my personal phone number)
- I can use it on a laptop, desktop, and on my phone
- It can block calls in specific hours so you can have your regular work schedule and not receive phone calls after hours.
- I sometimes receive voicemails from random people and with very specific concerns.
- Maybe my Dialpad Talk number has been used before? I keep getting random calls.
- Sometimes the connection with ZenDesk doesn't work and I can't create tickets for my clients.
Score 10 out of 10
Vetted Review
Verified User
Our main communication platform for voice, meetings, and call center is Dialpad Ai Voice. Previously, we used a combination of various applications that relied on each other. Since transitioning to Dialpad Ai Voice, we have benefited from having a single, dependable, user-friendly platform that is easy to oversee. As a result, staff morale has improved, and customer satisfaction has increased.
- We are highly satisfied with the user-friendliness of Dialpad Ai Voice. Although we dedicated additional time to train and granted early access to allow ample time for acquainting with the system, the majority of users were able to start using it without much guidance.
- The implementation and support teams have been exceptional. They've promptly provided answers and helped to troubleshoot issues.
- One comprehensive platform for all needs - voice, meeting and call center - has really streamlined training and helped with adoption.
- Users are unable to adjust colors of status indicators. For example, if an employee sets a custom status for Lunch or Out of Office, the indicator remains green like they're still available.
- Backgrounds for non-video meetings are controlled by Dialpad Ai Voice, so you can't remove or set backgrounds for users.
- While we can add custom on-hold music, we can't remove audio options that are provided out-of-the-box.
January 24, 2023
Dialpad is exactly what we were looking for!
Score 10 out of 10
Vetted Review
Verified User
We recently switched to Dialpad from a competing VoIP phone service and I wish we switched sooner. We use Dialpad as our business phone system, our video conferencing solution and our internal chat and communication platform. Best thing is it does it all from one really nice desktop or mobile app.
- Business Phone Solution
- Internal text, talk and video communication. It replaced Slack and Zoom for us.
- Great software from the design to the reliability.
- I would like to see a better built in paging solution but they do have one, it just isn't as user friendly as the rest of the features.
May 26, 2018
Dialpad's Fast Start
We currently use Dialpad for all inbound and outbound calls made by Sales, Customer Success, and Support.
- Easy to use interface on both my laptop and my cell
- Can transfer calls seamlessly between desktop and cell phone
- Transcribing VMs save a bunch of time
- I'd love to see Dialpad match phone numbers to accounts and display some basic company level info
Score 10 out of 10
Vetted Review
Verified User
We are using Dialpad across the whole organization. Dailpad allows employees to locate one another easily across many clinics. We can now search by the name of the person rather than having to look up their extension. If we have their extension memorized, we can still connect that way. Also, we can now put faces with names because we can upload our picture and across a company that has many clinics, [which] can be very helpful for in-person meetings or Zoom. [One] feature a [real] love is the ability to transcribe calls. When I have patients call in and the conversation goes for a while or I really want the important parts noted in an account but I cannot type or write fast enough, I can go back to my transcript and get the details quickly.
- Dialpad allows me to more accurately note accounts.
- Dialpad allows me to connect more quickly with other staff members in our many practices.
- Dialpad allows me to transfer more efficiently within the company.
- I personally think Dialpad needs to be more wireless. I have a hard time leaving my desk because I have a wired headset on all day and the wireless ones (allowed) do not allow me the functionality I need to answer phones as I need.
- I would love to see a messaging feature in Dialpad that will [allow] us to send messages.
- I would like to see more keyboard features as shortcuts.
May 18, 2021
A good option for your call center.
Dialpad Talk is being used by the customer care department, it helps us to organize incoming calls and assign them to the right subdivision of the customer care department. It also helps us to communicate among all agents working [in] the same department making it easier to solve some kind of problems.
- It organize all of its features in an easy to understand way.
- It makes it easier to communicate among co-workers.
- It helps us to identify and handle different call categories.
- It needs to improve the section which shows the status of an agent.
- The chat section is delayed a little bit.
- It could show for how long an agent has been doing a certain task.
October 27, 2020
Love Dialpad, great cloud phone system
I've been using a VOIP phone system for years and wanted to move to the cloud and cut my costs as well. I explored a host of options and Dialpad is top rated. It integrates with my Office 365 online subscription, pulls contacts, recent emails and has an app for my pc and ios. I can move from one device to another seamlessly and the quality is phenomenal.
- Integrates with Office 365 Online and Google G Suite
- Switches seamlessly from one device to another
- Transcribes calls
- Allows me to call or send a text message
- Enterprise qualities like music when on hold
- The ios app could be more robust. currently it does not allow the use to change settings.
February 09, 2023
Check out my review!
I use Dialpad everyday at work and it is amazing. I sometimes have a really hard time hearing what callers are telling me and the transcripts are very helpful. I would recommend this platform to anyone to running a business.
- Transcripts
- I can text
- I have my own number
- Being able to take one call at a time
- Blocking certain number
- Have customer support available
February 09, 2023
Dialpad is the best VOIP ever!
Score 10 out of 10
Vetted Review
Verified User
Dialpad has been the only mode of communication that I have with my boss and with their clients. As compared to the previous VOIP tool that I used, Dialpad was more dynamic, more reliable, and more flexible. It is very user-friendly, I didn't need much training to use this tool as it is intuitive, and the simple interface helps me do my work every single day. Moreover, whenever there's an issue with it, the customer service line is accessible and its reps have always went above and beyond to help me.
- intuitive design
- great after-sales service
- straightforward functions
- if i could only customize the ring tone, that would be great
February 09, 2023
Dialpad Talk - Review
It is the fastest and easiest way to achieve my work, the platform is easy to use and it also has tools that help develop my work. At present, communication even at a distance is very simple, but the truth is that the means we use for this are not of quality, and we feel subject to something that we simply need even though it does not work well. Dialpad Talk, however, is an enhanced platform with technology that makes communication with another person simple and fast. So far one of the best platforms I've had the opportunity to work with.
- Transcriptions
- Voice mails Notifications
- Contacts organization
- Would be good to have a translator
- An option to notify even when we are off-line
- Options to suggest country codes
February 09, 2023
I Love Dialpad!
Dialpad has become a way of life for me. Without it I don't know how I would do my job. It links perfectly with my phone, super easy to use and easy to read. It helps me stay organized and know exactly who I need to contact.
- Tracks who I am talking to
- Texts are simple with customers
- I can make calls outside the office
- I don't like the new way of saving a contact. The old way was better
February 09, 2023
Dialpad is an Educator's direct line to success
Virtual Learning requires a reliable communication tool with text and screen-share capabilities, while still protecting the privacy of both students and teachers. Dialpad has afforded me these options and maintains detailed contact logs for each individual student, which saves me a tremendous amount of documentation time.
- It provides transcripts of voicemail messages within minutes, so even when I'm in a meeting I get the gist of missed calls.
- It provides detailed communication metrics: call attempts, time stamps, text frequency, etc.
- I'm able to send/receive photos, small video files, and diagrams to students (and parents), while they're working in a corresponding segment.
- A better "group text" option would be helpful. I'd like the option to send mass (general) text announcements to which students could not reply.
- Sometimes the phone call doesn't connect or the call gets dropped temporarily. It would be helpful if DP would reconnect automatically.
- Perhaps DP could offer a designated phone number title so our calls don't register as "spam" on most initial parent contacts.
March 26, 2024
Talk All day
I use Dialpad every day. It is an amazing application, easy to use and to be connected with clients, the quality of the photo text is very good and can be saved to your PC. You can also sent photo screenshots of documents which is great when clients don't have access to email. We also use Dialpad Text within our staff members and it is very convenient with clients because you don't have to give your personal number and can still call or text them from your own device.
- Photo texts
- transcribes voice messages in english
- transcribing voice messages in spanish
February 09, 2023
selecting Dialpad was a great decision
This has replaced any physical phones in the office and easily forwards my business line calls to my cell phone. The phone app is excellent. I especially appreciate the transcripts of the phone messages. Plus, I can answer and talk on a call on my computer, I don't even need my cell with me in the office.
- Transcripts of calls
- Great app for mobile phone
- Very easy to use interface
- improve start-up screen
February 09, 2023
Dialpad is a cross-platform calling service.
I use Dialpad to communicate with my peers. The business problem Dialpad addresses are to provide a worldwide stable communications platform for an enterprise company. I can easily talk with anyone within the organization because of Dialpad. Dialpad also organizes my contact list, integrating with the active directory service making it easy to lookup employee phone numbers.
- Make phone calls
- Text messages
- Voice Messaging
- video meetings
- I'd like to see the ability to text bigger file sizes.
- Some of the STT is not 100% accurate.
- Recording calls is a feature I want
February 09, 2023
Strongly Recommend
Dialpad fits our company perfectly. We are not willing to go "cell phone only" for our employees and want each of our employees to have their own assigned phone number. Some employees want a desk phone and some want an app on their computers. Everyone wants an app on their phone and the ability to switch between them. Dialpad does all that for us and works very well.
- Make calls on multiple devices
- Receive calls on multiple devices
- Texts from your office phone
- More integrations into Google G Suite
October 03, 2022
A Great Product for an Affordable Price
Dialpad Talk is way cheaper than a landline, and managing phone trees and call handling is a breeze. We used it to replace our old landline, and pointed our toll free numbers to the new Dialpad number. It's also easy to set up multiple offices and departments, so we can manage all of our locations from the main office with ease.
- Cost Efficiency
- Call Routing
- User Management
- Desktop App settings could be better
- Easier Management of Company Address Book