DriftPricing

Very expensive The reports and metrics can be more simplified There are not more improvements

Drift is a cheaper option than other products reviewed. We liked their chat box integration

your leads and new leads, to make it fully functional, it has a very affordable value so that it can be used in all companies, it will not affect their economic

[treatment] following information through the Drift structure/bot. It is cost effective platform.

Pricing--They are priced way higher than their competitors. Pricing can be improved to make it more affordable for small and medium-sized … work to make it more lucrative for customers and make them aware of the value that these features can add. Automated Mails of Chat Transcript not possible--If … play, and user-friendly i…

High Pricing More integrations can do wonders Multilingual support

with the automations and providing what we needed. We also appreciated the price tag of this tool compared to others.

supplied all we needed at this point in our business. Functionality and pricing were the key drivers in our decision to move forward with Drift.

Increases the volume and quality of buyer conversations - visitors get to value faster and qualify themselves by chatting in. Surfaces relevant experiences

Better Marketo integration to pre-populate custom fields with values from our CRMs. Better data append services. Reporting is getting better

conversation data, we realized that 150+ people each month were asking about pricing and packaging. So we built a plans page using the learnings from the conversation

They make too many UI changes. Pricing model is a little expensive Calendar booking without adding seats

Pricing by far is the weakest points as it seems as if they're targeting startups … overwhelming, while Intercom was targeted at a very different user base and their pricing didn't quite fit into our budget.

Time to value - Pre-built playbooks and solutions for users Customer Support Product - … business because our CS team found Zendesk to be a better offering and the pricing was more competitive as a bundled offering.

browses our website, a Drift “Bot” will ask if they have questions around pricing or our services. If they answer yes, then our sales response team will initiate … browses our website, a Drift “Bot” will ask if they have questions around pricing or our services. If they answer…

We've been better able to engage high-value accounts who are working on deals with us. We've captured leads and been

In any organization that values customer service, Drift will make the difference between a cold lead and a friendly chat. … In any organization that values customer service, Drift will make the difference between a cold lead and

navigation are all easy to figure out on while using Drift. The price point makes it affordable to make a site visitors first interaction a memorable one. … interest indicators have been triggered (i.e. the person wants to know the price). Excellent … this. Drift earnestly tries to meet all of our n…

you have high-value pages like pricing, demo, interactive content, video marketing, event landing pages etc., and want to sprinkle in a value-add message

from where ever you are. The phone application allowed me to garner some valued leads. It has taught us that our keywords are wrong on Google AdWords.

The licensing cost might seem significant for those who can't justify an ROI. They upsell you … dedicated support-chat system like Intercom and Zopim. Of course, their value prop is conversational marketing and lead gen through automatic bot workflows

simple for prospects to engage with Low price point - has many features as other complex sales solutions but price point remains low Low of integrations … Main dashboard area still feels unfinished / a major WIP Pricing / features can get a bit confusing at times when comparing…

Pricing plans. Their pricing page does not offer a good comparison of different plans and pricing depending on the number of

Good competitor, cheaper, slicker, but way less functionality. There's a trade off for everything