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What is FreshBooks?

FreshBooks is an accounting service for small businesses. The solution enables users to send and manage invoices, track billable time and collect online payments. The vendor’s value proposition this that their solution provides a straightforward service that simplifies the billing…

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Recent Reviews

TrustRadius Insights

FreshBooks is a user-friendly accounting software that has been highly praised by users for its ability to streamline invoice creation, …
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Know what you are buying first

2 out of 10
November 02, 2023
Our main use for FreshBooks is invoicing and estimates, linking with our credit union is very spotty so not reliable enough to do any …
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Popular Features

View all 20 features
  • Dashboards (52)
  • Standard reports (50)
  • Expense management (46)
  • Accounts receivable (50)

Reviewer Pros & Cons

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per month



per month



per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visit…


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

Working Better Together with FreshBooks


InfoPoc: Freshbooks Connector for Salesforce - Demo


Create Freshbooks Invoices for New WooCommerce Orders


FreshBooks Demo


Freshbooks Demo


Become a Certified FreshBooks Accounting Partner

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This addresses a company’s ability to configure the software to fit its specific use case and workflow.

Avg 7.1


This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

Avg 8.0

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

Avg 7.6

General Ledger and Configurable Accounting

Financial management solution, including capabilities for general ledger and configurable accounting

Avg 7.4

Order Management

The ability to process orders, and track them from quote to cash.

Avg 7.4
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Product Details

What is FreshBooks?

FreshBooks is an accounting service for small businesses. The solution enables users to send and manage invoices, track billable time and collect online payments. The vendor’s value proposition this that their solution provides a straightforward service that simplifies the billing process.

FreshBooks Features

General Ledger and Configurable Accounting Features

  • Supported: Accounts payable
  • Supported: Accounts receivable
  • Supported: Expense management
  • Supported: Time tracking
  • Supported: Regulations compliance

Order Management Features

  • Supported: Pricing
  • Supported: Order entry
  • Supported: Credit card processing

Reporting & Analytics Features

  • Supported: Dashboards
  • Supported: Standard reports

Customization Features

  • Supported: API for custom integration
  • Supported: Plug-ins

Security Features

  • Supported: Role-based user permissions

FreshBooks Screenshots

Screenshot of DashboardScreenshot of Invoice OverviewScreenshot of Beautiful, Customizable InvoicesScreenshot of Invoice seamlessly across devicesScreenshot of ExpensesScreenshot of Time TrackingScreenshot of Time TrackingScreenshot of Time TrackingScreenshot of Time TrackingScreenshot of App IntegrationsScreenshot of Recurring BillingScreenshot of PaymentsScreenshot of ReportsScreenshot of Projects

FreshBooks Videos

Accounting, for the Non-Accountant.
Say Hello to FreshBooks Cloud Accounting

FreshBooks Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Mac
Mobile ApplicationApple iOS, Android
Supported LanguagesEnglish

Frequently Asked Questions

QuickBooks Online, Xero, and Zoho Invoice are common alternatives for FreshBooks.

Reviewers rate Self-service portal highest, with a score of 9.1.

The most common users of FreshBooks are from Small Businesses (1-50 employees).

FreshBooks Customer Size Distribution

Small Businesses (1-50 employees)95%
Mid-Size Companies (51-500 employees)5%
Enterprises (more than 500 employees)0%
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Reviews and Ratings


Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

FreshBooks is a user-friendly accounting software that has been highly praised by users for its ability to streamline invoice creation, email tracking, and expense management. With FreshBooks, users can effortlessly create, email, and track invoices, as well as set up recurring invoices. The detailed reports provided by FreshBooks allow users to efficiently manage their financials and gain insights into their expenses and client details. Clients also appreciate the convenience of accessing their accounts, viewing/printing invoices, and even filing disputes through FreshBooks. Another notable aspect of FreshBooks is its responsive and helpful customer support team, which is always ready to address any issues or questions that users may have.

Freelancers in particular rely on FreshBooks to stay organized and generate reports for estimating, invoicing, expense tracking, and timekeeping. However, the versatility of FreshBooks extends beyond freelancers. It has been widely used across industries for invoicing clients and keeping the process organized and efficient. For example, Picobarn implemented FreshBooks as a mandatory tool for its employees, enabling them to streamline the invoicing process and provide real-time project tracking. Additionally, FreshBooks has been adopted by organizations to integrate accounting and bookkeeping activities, simplifying day-to-day tasks and ensuring security. By replacing manual bookkeeping processes with FreshBooks, users have saved time and resources while improving client understanding of financial documents.

FreshBooks handles all invoicing needs effectively by making invoice creation quick and easy while enabling online payments. The software has become a valuable tool for independent representatives in various business sectors such as graphic design, helping them track business expenses effortlessly. Similarly, freelance writers and editors find FreshBooks indispensable for tracking hours worked, invoicing clients accurately, and managing their one-person operations smoothly. Companies also utilize FreshBooks to track time and expenses for both staff and consultants working on client projects. In addition to customer invoicing and expense tracking capabilities, it provides direct access for tax advisors, facilitating bank account reconciliation and ensuring accurate financial reporting.

While FreshBooks has garnered positive feedback from users, some have experienced challenges with credit card integrations and payment processing, leading them to explore alternative options. Despite this, FreshBooks has remained a popular choice for businesses seeking to centralize invoicing and accounting processes, improving efficiency and organization. Consultants and support teams have also found value in FreshBooks as it helps them track time, invoice clients, and consolidate tasks within one program.

FreshBooks has successfully helped users streamline their invoicing process, resulting in faster invoice creation, professional-looking invoices, and improved payment tracking. By allowing users to set automatic reminders for overdue invoices, FreshBooks ensures timely follow-up for payment. However, some users prefer to send manual reminders.

FreshBooks has been praised for its user-friendly interface, making it easy for users to navigate and use for multiple purposes. It is particularly beneficial for small businesses and freelancers who need a simple accounting solution without the complexity of tools like QuickBooks. Users appreciate the ease of use and simplicity of FreshBooks for handling administrative tasks such as bookkeeping, expense tracking, and invoicing. The software eliminates the need for more complex tools and reduces the need to hire additional staff.

One of the key advantages of FreshBooks is its cloud-based nature, allowing users to access and send invoices from their smartphones and tablets. This flexibility enables users to manage their financials on the go, keeping them connected to their business at all times. The ability to track time spent on projects, calculate project estimates, invoice clients, and accept payments all within FreshBooks makes it a valuable tool for freelancers and small businesses alike. Additionally, FreshBooks offers a free trial without requiring credit card information, allowing users to test the software before committing.

FreshBooks caters to a wide range of industries and has been used by marketing and manufacturing customers to properly track invoices and increase productivity and cost savings. It is also utilized across entire organizations for account receivables, setting up and sending invoices, collecting payments, tracking hours on projects, and efficiently managing billing. Moreover, FreshBooks has found its place in small family businesses that depend on it for managing expenses, logging hours, invoicing companies, and tracking total sales. Users have even customized FreshBooks using its API to automate payment entry and tracking according to their specific needs.

Overall, FreshBooks has proven itself as a reliable accounting software that simplifies the invoicing process, tracks expenses effectively, provides comprehensive financial insights, and offers user-friendly features. Its extensive range of functionalities makes it a valuable tool for freelancers, small businesses, and organizations looking to streamline their financial management processes.

Based on user recommendations, FreshBooks receives the following common suggestions:

  1. Familiarize yourself with the interface: Users recommend purchasing the free version of FreshBooks to get acquainted with the interface. This allows users to understand how the software works before committing to a paid plan.

  2. Suitable for small businesses: FreshBooks is highly recommended for small businesses. It is seen as a valuable program that caters to their day-to-day transactions and accounting needs. The software's simplicity and user-friendly interface make it an ideal choice for small business owners.

  3. Try before committing: Users suggest trying the trial version or taking advantage of the 1-month free trial offered by FreshBooks. This allows potential users to test out the software and assess its suitability for their specific business needs before making any financial commitments.

Overall, users find FreshBooks to be a valuable and user-friendly tool for online accounting, billing, invoicing, and expense tracking. They recommend giving it a try, especially for small businesses looking for a simple and easy-to-use accounting or invoicing program.

Attribute Ratings


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LaToya M. Davidson-Perez | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
I'm a sole proprietor of an administrative services business as well as its only employee. When I decided to go into business for myself I looked at the list of vendors who I could efficiently use for my bookkeeping needs. I use FreshBooks to track all of my expenses as well as my income (in a round about way). FreshBooks makes it easy to invoice and keep up with billing and also has a nice aesthetic. However, be sure it's what you want to use because it can be pricey. I used the free version for as long as I could, which at the time only allowed you to have three clients (now it's one), and then had to pay the monthly fee of $19.95 plus tax. And that's the cheapest plan they have. Plus, it only allows you to have 25 clients. There are other vendors now out there who will charge you less including Nutcache (which is free) so if you don't need something quite as robust as FreshBooks, then use a free option. However, FreshBooks has a solid reputation and a solid product that I would recommend to anyone.
  • FreshBooks is, in general, very user friendly, robust and uncomplicated.
  • You have the ability to access FreshBooks via your mobile devices.
  • FreshBooks has the ability for you to set up recurring expenses.
  • You can track your work with the great timer that you can use online, on your phone or, if you're using a Mac, via a widget.
  • Invoicing is very easy and professional.
  • Integrates with PayPal for easy payments.
  • FreshBooks isn't a full-service solution for your accounting/bookkeeping needs as it doesn't allow you to easily track income. You have to add in dummy accounts (which takes up client spots and counts against your total number of clients) and then manually add in the information.
  • FreshBooks doesn't allow you to have staff members on your account unless you pay them at least $39.95 plus tax per month.
  • In order to have no limit on the number of clients you have you have to pay at least $29.95 plus tax per month.
  • Doesn't allow you to have your payments deposited into your bank account.
If you're a small business owner then you may want to consider FreshBooks. But if you don't need the bells and whistles like automatically importing expenses from your bank account or credit card, then try something like Nutcache. FreshBook is a great cloud-based accounting system for businesses of any size. Just know that there are limitations to what it can do. You may need something more robust like QuickBooks. However, I find that as a whole FreshBooks is worth the expense.
  • Easy billing.
  • Overall increased efficiency with bookkeeping.
  • Great tool for creating estimates and tracking receipts.
I'm still a little on the fence about whether or not I'll migrate over to Nutcache. It is very similar to FreshBooks but is completely and fully free. Plus there are no limits on the number of clients you can have or the number of companies. You really have to decide if you need the extra features of FreshBooks like recurring payments and importing expenses from your bank account because at present, Nutcache doesn't have those features.
The sole proprietor and only employee of an administrative services business. I do everything and anything, a Jane of all trades. I use FreshBooks daily and feel that it's a big aspect of my company's culture and adds to its professionalism. FreshBooks makes it easy for me to keep up with my invoicing and recurring expenses.
You don't have to be particularly computer savvy (even though I am) in order to successfully use FreshBooks. And learning how to use it can take an hour or less depending on what your needs are. FreshBooks doesn't make you feel overwhelmed, it makes you feel like you're in control of how you present yourself to your clients.
  • I use it to track all of my income and expenses.
  • I use it to efficiently bill my clients.
  • I use it to track the time I spend on each project.
  • I've been able to use FreshBooks almost like a check register. This way I can see just how much money I'm making and spending.
  • I use FreshBooks to also track income from
  • I can see me using FreshBooks long-term because of how user-friendly and effective it is.
  • If my company grows, so too will my dependence on FreshBooks to keep everything in order. Plus, if I added employees, I could easily do so AND track their time!
I'm really considering switching to Nutcache but am hesitant in doing so because I'd have to manually input all of my prior expense and information if I wanted to have access to the historical data within the system. Additionally, I'm not sure how long Nutcache will be around and if they'll be adding any of the features that I really want like being able to use it as a way to easily track all my business income and expenses.
I used to just use a spreadsheet and templates to do invoicing and expense tracking. It's a lot easier and less cumbersome to do it using FreshBooks. It takes most of the guesswork out of accounting/bookkeeping. Now I can use one product instead of two or more. It is efficient and effective.
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
I began using FreshBooks in 2011. At the time the only other alternative I looked into was QuickBooks. It became evident very quickly that for my needs, FreshBooks was the better buy. There are a number of tools and resources that makes FreshBooks both fully portable and very easy to use.
I think that now that there are more vendors on the scene with a similar product I'd still be just as critical in ensuring that this was the product for me. I have considered switching to Nutcache and have read reviews on others but I still feel fairly confident that FreshBooks was the right choice.
I think that their online tools and resources are great and concise but would like it more if you knew what improvements were in the pipeline. There are a number of features or tweaks that I've seen suggested but I don't really know if anyone from FreshBooks is listening to them or if they're being worked on.
Fortunately FreshBooks provides such a great product that it's unlikely that you'll need to contact them for customer support. Plus, their FAQs are full of information and user cases which makes finding what you need very easy. So, that being said, I think that they provide exceptional support everyday because I don't have to worry about my account.
FreshBooks is very easy to use even for novices. If you're looking for an online accounting software that is full of features, has great aesthetics and is user-friendly, then this is definitely the software for you. I've been using it for several years now and despite being tempted to switch by other vendors, I like the feel of FreshBooks and it's mobile features.
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