Akamai Cloud Computing

Formerly Linode

Blazing fast response times, knowledgeable and communicative staff.

Excellent, generally prompt support that's willing to go the extra mile. They've helped me debug problems even when they weren't even ultimately Linode issues, delayed maintenance periods on my servers when I've needed it, and provided clear answers to my questions. Seems like the people that do the support are quite knowledgeable about server tech, networking, etc.

The only knock is occasionally it takes support a bit longer to reply than I'd like (over 24 hours).

Linode support is quite adequate for my business needs, which do not require 24x7 manned response, as my technical staff can generally handle all hosted application support needs.

I haven't had much need to contact support in the 9 years I've used Linode, but they've been quick and very helpful when I have.

Every time I needed support it was fast and efficient.

Almost all of our support cases have been resolved quickly and with lots of information what happened in our specific case. What also impressed is is proactive tickets their system creates when they see something going on on their site which could impact your business. Other hosting companies sometimes try to hide cases that might impact you.

Their customer support and more generally how they stand behind their service is the number one reason for my recommendation.

They answer the phone nearly immediately, reply to tickets quickly, and most importantly the first contact is always with a knowledgeable, helpful support engineer. They either fix the issues right away, answer your questions on first contact, or at least can give you an immediate and credible acknowledgment of the issues they're facing (as opposed to pretending they never heard of an outstanding issue, or walking you through useless troubleshooting and unrelated steps).

I've never seen anything close to the level of competence among support staff at other hosting providers.

No reason to downgrade. All interactions have been textbook great. Even very complicated questions.

Linode is always fast to respond and when problems do arise you are working directly with another human. Unlike other competing services where you spend your time frustrated and fighting with a chat bot, Linode gets problems fixed and is great at keeping their customers up to date with status on issues.

When I have had a question (rarely, but there has been a time or two), I received the answer I needed via Linode's IRC channel, or searches on the Internet via DuckDuckGo.

With other "big tech" cloud providers, even if you do reach someone, you usually wind up being assisted by someone that reads back from a script and actually *knows* very little. Most of their "technicians" are just people hired that can select from a flow chart to determine what the answer to the issue is, and as I have found working in the tech industry professionally since 1984, there are a lot of times when tech issues just don't follow the "flowchart" a Support Desk uses.

I wish Linode offered another tier of support so I didn't have to worry about updates, etc. and could answer questions about specific issues.

I used it [a] little, and they always responded in a timely manner.

Online ticketing is good, not awesome. Phone calls for India are poor. There should be a live chat option.

They responded in around 24 hours and their help was usefull. They helped me to understand the billing system when I had questions and also trigger the automated migration when I had to scale.

For the very few times we have needed to use it the support has been excellent, efficient, and knowledgeable

Their customer support is honestly the best that I have seen. Sometimes even if my issue isn't 100% related, even I think it's an issue with the service, they are willing to help just a bit to get me to a positive solution. They are responsive in a timely manner and aim to ensure that you are able to continue working!

Best customer service ever experienced for Cloud Server.

Fantastic support. Answered all my questions, even ones outside of my plan.

Linode support generally resolves the issues or provides information on how to resolve them if the issue is in-server. There have been occasions where their response could have been a little faster.

Whenever we've had reason to reach out, support has been courteous, competent, and immediate. We haven't yet had many issues that call for support, though - that itself is pretty nice.

I have not really interacted with the customer support so it is going to be hard for me judge the overall support for Linode. This form however makes it compulsory for me to fill so I’m going to assume the customer support is great.

We have used it very little, but it was top-notch.

Great customer service, helpful, friendly and polite!!

I haven't had to use it before, but it'd great to know it's there if I ever need it.

These guys know support. They even answer things that are actually out of their scope.