OneCause

In order to have a well-run, professional event, you have to use OneCause!

There is some clunky-ness navigating between screens and using the back button.

It was a great resource, excited to use it again.

OneCause has worked great for our organization in managing special events and fundraisers. It is a great tool to organize event logistics and a great way to organize the auction components. OneCause has helped us simply plan for our fundraising gala. Aside from this, my department has not utilized OneCause in any other way.

OneCause is very user-friendly both for setup and for our donors. Before using OneCause, we would organize all the logistics and the auction without the help of auction software. OneCause has greatly simplified the process. It is easy to set up and offers a lot of resources for first-time users.

The OneCause staff is knowledgeable and willing to assist. When we have had questions, they are quick to respond and provide assistance. Our assigned event manager each year has been very good about checking in with us to make sure planning is running smoothly. Additionally, the onsite team has always been friendly and helpful. They stay with us throughout the event to address any issues that may arise.

Based on my experience, OneCause would be a fine platform for any company wishing to run a silent auction, sell raffle items, or solicit donations. Unfortunately, we did not use them for the first two items mentioned here, so I can only speak to the personal assistance provided both before, and during our event, which was beyond reproach. Their staff are enthusiastic and committed to maintaining as smooth an experience for everyone as possible. As mentioned, I was disappointed by their lack of accessibility options for people with disabilities, and unfortunately could not recommend them to any organization for whom this is a concern. That said, I would gladly use select OneCause features again, such as their front-of-house registration support, and the various reports the platform allowed me to generate post-event.

While their website-building tools required several workarounds, including some features which ultimately had to be ditched entirely, I was more than satisfied with their front-of-house "SmartPay" platform on the day of our event, which allowed me, as well as several people who had never seen the software before easily register our guests, with only minimal hiccups along the way. Following their event, I was more than satisfied with the volume of reports I was able to generate, which allowed us to piece together a clear picture of the event's success.

As I have mentioned several times throughout this review, the human element of OneCause is what made the experience stand out in my mind. As there are hundreds of online bidding platforms which probably are more or less OneCause's equal in digital features offered, it was the quick and friendly support I regularly solicited that made this platform stand out for me. They did not waste time shuffling me between bots--I was typically able to speak to a human in under a minute, which was a refreshing thing in this day and age. And again, the three staff they provided on the day of our event were friendly, smart, and dedicated to making our event run as smoothly as possible.

We use OneCause for our gala. It has been extremely helpful to have a system that can track auction items, attendance, and donations in 1 place. Our guests really like the mobile bidding platform and ease of bidding on the live auctions. Our staff likes how easy it is to sell raffle tickets or other items to our guests by just entering their bid numbers. It has made event management much easier. A downfall of the mobile platform is the fact that people have to create a password to use the site if they visit our link directly, without being texted a check-in link to their phone. For example, if someone is purchasing tickets or making a donation in advance, they have to create a password on the site. This can be a deterrent for some who just quickly want to make a donation. This caused us to purchase the online giving platform as well, but it's an additional cost. As mentioned previously, we would really prefer if the online donations, mobile bidding, and texting were all on the same platform. It would be so much easier to manage.

The customer service and help center is extremely helpful. I cannot give enough accolades about how easy it is to get advice or help on any aspect of their products. The systems themselves are very user friendly and easy to navigate. They also provided us with extensive training and guidance when we were first time users.

As stated previously, the support is top-notch. Quick responses, knowledgeable support staff and also a lot of videos and articles available for self-help. Best thing is that you do not have to talk to a chatbot. You can talk to real people via chat, phone or email.

OneCause was new to my organization. We had trouble understanding at first, it was difficult figuring out a point of contact (there really isn't one - tech. support). The representative we finally got in touch with, made understanding OneCause MUCH easier for my entire team. We applied to receive a 'day-of' event manager - last minute, it didn't create a problem, OneCause quickly assigned us one. The event manager we were assigned didn't communicate with us, even when attending a call with the representative. The day of our event, the event manager that showed up was not the same person we were put in touch with. However, NO COMPLAINTS! The event manager was so helpful and knowledgeable. Even with quickly changing our Silent Auction close time, with literally a minute to spare. The power went out at our venue, and the iPads she brought had cellular access, so we were able to still operate smoothly. Without the event manager, registration and checkout wouldn't have been as quick. 100% recommend using "a day of" event manager. Even post-event, instead of tech. support, we are able to text/call the same event manager, with ANY questions. Rather than being on hold.

The system is confusing at first. Having to use image links is a pain. However, once you get familiar with the software, it's easy and simple. Just get in touch with a representative, schedule a call, and ask questions, and it will be a game-changer.

OneCause was new to my organization. We had trouble understanding at first, it was difficult figuring out a point of contact (there really isn't one - tech. support). The representative we finally got in touch with, made understanding OneCause MUCH easier for my entire team. We applied to receive a 'day-of' event manager - last minute, it didn't create a problem, OneCause quickly assigned us one. The event manager we were assigned didn't communicate with us, even when attending a call with the representative. On the day of our event, the event manager that showed, up was not the same person we were put in touch with. However, NO COMPLAINTS! The event manager was so helpful and knowledgeable. Even with quickly changing our Silent Auction close time, with literally a minute to spare. The power went out at our venue, and the iPads she brought had cellular access, so we were able to still operate smoothly. Without the event manager, registration and checkout wouldn't have been as quick. 100% recommend using a 'day off' event manager. Even post-event, instead of tech. support, we are able to text/call the same event manager, with ANY questions. Rather than being on hold.

With COVID the past 2 years, we had to be able to find a way to hold the auction and still raise money for the school. We had intended to just use it for the auction but began using it for our golf outings too and it worked great for registration and sponsorships. We ended up making more money on our online auction than we ever did in person. We were blown away by that. People seemed to love bidding online in the comfort of their homes.

We were trained on the program by a consultant and from that point on we have had no issues and have been using it without help since then.

I have never had a time when I couldn't get help within an hour's time. If I have an emergency, they are always there for us. Very impressed with their service. I can chat/email/call and they always respond soon.

Years of positive experience in using the entire online auctions and event platform for in-person and virtual events. Guest registration is seamless and integrates well with the donor management system. Online auction components are easy and intuitive to manage. Payment processing and reconciliation are user-friendly and easy to manage.

While there are some features that could be improved upon, overall the platform is extremely user-friendly and intuitive to manage. The help website is very easy to use and very helpful, and the support team is quick and always accessible to support issues.

Quick, friendly, supportive!

OneCause is an exception for Gala fundraising events, online auctions, and online fundraising campaigns.

OneCause has a very user-friendly platform.

Their support staff is responsive and very helpful.

In my experience, OneCause works well for non-profit fundraising events, like large-scale galas. With website and auction item hosting, ease of mobile bidding, on-site and virtual support, exciting in-the-room fundraising capabilities (like the scoreboard), and more - OneCause creates a great experience for the donors and guests with ease. Even the least tech-savvy team members at my organization can use it with ease.

Easy to use! Your event homepage walks you through every step of your event from start to finish.

The support is overall great, but just depends on the reps you get at your event.

We use OneCause in the most simple way. It's helpful for live auctions as well. The auctioneer tracks the highest bidder and then reports it to the person in charge who can apply the amount to the bidder's balance. I think it's less appropriate for events that are complex, however, we've not used it to its maximum.

We've heard positive comments from our bidders. They love the mobile-friendly use of OneCause, especially receiving notifications of being outbid or time remaining.

Issues are normally addressed. We review our needs on an annual basis before the event/end of the subscription period to renew. I don't have any doubt on their support.

Adding photos to items needs work, there are too many steps in the process. Duplicate entry - Not easy to change or fix bad bids the night of the event.

Although our experience with OneCause in 2022 was not the best, in 2021 the overall experience was better. The acceptable size of pictures for the site is too small, the landing page for donors is confusing, registrants can only register 1 participant at a time, and a lot of backend work.

Our experience in 2021 was much better. This year our consultant seem to always be rushed to get through our call and the training we received in 2021 was not available or offered this year and our support rep on the day of the event was not fluent in OneCause knowledge.

This past year for our annual gala we had 3 OneCause event staff come work our event. They were an incredible support system, two of them went off separately to work portions of the event and another followed the logistics lead (me) to provide any in-the-moment support needed. It was great service.

Great usability

This is the best part about OneCause, the support staff is excellent without fail. I never hesitate to call or email the support line, specific support team members, or my CSM, each time they are incredibly helpful.

We switched over from Greater Giving to One Cause. The difference is night and day. In my experience, Greater Giving was terribly un-user-friendly. I often had to call support just to find a report I needed to run. Also, the event website was very limited, and not very visually appealing. We appreciate all the customization available through OneCause.

The reporting in particular is extremely user friendly.

Any time I have ever had to use support, they answer promptly and are able to immediately help with whatever problems I am having.

The system is one of the best we have used and is easy to train folks on which we appreciate!

The auction software is intuitive and very user friendly

FIVE STARS - the team is available and quick to answer!

OneCause is easy to navigate from a mobile device as well as a computer. Guests could access all prizes or just ones in specific categories very easily. Bidding is also very easy and guests loved the fact that they would be notified immediately if they were outbid. They also liked the option to set a max bid.

It's very easy to set up - the templates are easy to use. Any questions we had were answered by contacting a live customer support person. There are only a few areas where we would like to see improvement.

As stated earlier, the customer support is amazing! I was always able to reach a live person during the published support hours and they always addressed my questions and concerns.

I was lost on how to set up a raffle event but my customer success manager did an amazing job of walking me through the process and making sure our online-only raffle was set up properly. Additionally, I LOVED the OneCause University. This tool was extremely helpful when building out the rest of our event. We look forward to using the platform again in a few months for our next raffle.

The platform gives clear step-by-step instructions. If you still need help, OneCause University has everything you can think of to help you through any issues you may have. I believe the participant side was very easy to navigate as well.

My Customer Success Manager was amazing! She came to my rescue a few times and I am very thankful for Sarah. It was easy to schedule meetings with her as well.

The software is easy to use, the helpline is excellent, and the event day staff are extremely knowledgeable and helpful.

With uploads, imports, and manual entry I can enter and maintain all the data quickly and easily, plus with reports, exports, and mail merges I can create whatever I need as well.

Always answer all my questions quickly and precisely.

We are still new to OneCause and haven't completed an entire event, but have used it for things that we hadn't even planned. So far, we love it, and have found it to be far better than we even imagined!

OneCause is very user-friendly on both sides, the customer and the creator. This was a must for us. We have a very mixed demographic for our donor base and we needed to make sure that everyone would be able to use the platform that we chose.

We haven't had to use any support for OneCause, however, one of the reasons we chose them was because of the support that they showed initially.

Based on my experience, OneCause is well suited for scenarios where an organization does not have a large existing database of donors and wants to get started with fundraising and engaging donors. The scenario where growing from the bottom up is better suited than expanding an already existing set of tools and existing member and donor database.

At times the platform can be difficult for users to navigate and it's a bit clunky there were some issues with users logging in and integration within the platform was lacking. For example, MBS and VEC did not integrate but we understand they will be working to improve this area.

Live customer service can be a little bit difficult to reach which can increase stress under certain circumstances but overall customer support is excellent their knowledgeable friendly and very helpful and they do their best to respond to customer requests for support timely and appropriately. I think overall support deserves a high rating.

BidPal has been incredibly useful when doing virtual auctions (small or large). I didn't find the ticket component to be particularly effective. If you use the ticket/table function or want a person to sign up by using Card Swipe, you are required to use an Apple product. The Peer-to-Peer platform has been great for larger campaigns and smaller temporary fundraisers.

Once you have used each platform it is significantly easier, but for a first-time user or someone not comfortable with setting up a web page, it is still pretty daunting.

They are responsive when you email for support. However, it can be difficult to get ahold of someone on the phone.

My experience is not enough to answer yet.

There are a few features I would like to change.

The support team is great and the help pages/articles are an amazing resource!

OneCause is user-friendly in being able to easily set up and organize your event. There are many training videos to help you walk through each process. The one thing that could use some improvement would be making it easier to add photos to the auction portion.

It is very user-friendly. There are training videos for every step of the process of setting up your event. There are also help buttons on every page if you still don't understand what to do.

The support you receive at your event is amazing. During the initial phase of signing up, it does take a bit to get signed up and going.

Anyone hosting a silent auction would greatly benefit. I can't think when it would not be a good fit for an event. Great place to collect information.

SO easy to learn. I was brought in last minute and had less than a week to learn...it was amazing.

Quick to respond. Well-spoken and great to walk through solutions.

We originally purchased OneCause because COVID caused our 2020 event to go virtual but, it was so easy to use and helped increase donation amounts, we plan on using it at all Foundation events.

It was easy to use for the main users but a little complicated to explain to day-of volunteers who are helping with the auction. Could there be different levels of access (Editor, Viewer, etc.) and make their homepage views different?

They got back to us in a timely manner when needed but there wasn't really much proactive reaching out to us until very close to the event.

It works well for our health care system and we have used it for local non profits as well, such as a church and virtual event.

Lots of time needed to do training in order to get a grasp on how to use.

Support has been great. Sometimes they lead you to watch their videos but when you get help they respond quickly.