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Paychex Flex

Paychex Flex

Overview

What is Paychex Flex?

Paychex Flex, of Paychex' Online Payroll Services, is a cloud-based human resource management and payroll platform. Paychex offers core and specialized services, and scales to meet the needs of small businesses, SMBs, and large enterprises.

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Recent Reviews

Good and Bad

7 out of 10
October 09, 2023
Incentivized
We use Paychex Flex as the only source of payroll processing for two divisions of our organization. We have tried to implement the PTO …
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Paychex Flex Review

2 out of 10
October 08, 2023
Incentivized
We use Paychex Flex as our sole HRIS system for the company. We currently have a very aggressive merger and acquisition strategy, so I am …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 33 features
  • Direct deposit files (270)
    9.2
    92%
  • Update personal information (239)
    9.0
    90%
  • Pay calculation (271)
    9.0
    90%
  • View and generate pay and benefit information (228)
    8.6
    86%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

1 video

Paychex Flex Review: One Users Payroll Management Story
02:26
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Pricing

View all pricing

Paychex Go

$59

Cloud
per month/+$4 per employee

Paychex Flex Service

Contact sales team

Cloud

Paychex Flex Enterprise

Contact sales team

Cloud

Entry-level set up fee?

  • Setup fee required

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Features

Human Resource Management

Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.

6.7
Avg 7.8

Payroll Management

Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.

8.5
Avg 8.0

Leave and Attendance Management

Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.

7
Avg 8.1

Employee Self Service

Employee portal allowing employees to view and update their personal information.

8.5
Avg 8.1

Asset Management

Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.

7.8
Avg 7.7

HR Reporting

Pre-built and custom reports, and integration with external data.

6.1
Avg 7.6

Onboarding

Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.

8
Avg 8.0

Recruiting / ATS

Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.

8.5
Avg 7.7
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Product Details

What is Paychex Flex?

Paychex Flex® is an HR solution boasting simplicity, with technology that grows and changes with the user's business. Paychex combines business solutions and dedicated support, to help users:

•Hire, pay, manage, and retain employees

•Get experienced support as needed with a 24/7/365 U.S.-based, live support team

•Stay ahead of changing laws and regulations with Paychex compliance experts

•Access information on the go with the Paychex Flex Mobile App and Paychex Voice Assist

Talent Management: Recruit, retain, and develop top talent from a single HR platform and streamline the hiring and onboarding process.

Workforce Management: Improve employee efficiency and productivity with workforce management resources.

Payroll and Financial Support: Pay employees and manage taxes, and expenses.

Employee Benefits: Attract and retain top talent by offering valued employee benefits while simplifying plan administration.

PEO and HR Outsourcing: Support the business throughout the entire employee lifecycle with comprehensive HR outsourcing solutions.

Employee Experience: Save time and improve accuracy by giving employees access to self-service HR, training, and financial tools.

Integrations: Automatically connect and share data between software and Paychex Flex.

Choose the right level of technology and support for the business now — while keeping the ability to grow as needs change.

Paychex Flex Features

Human Resource Management Features

  • Supported: Employee demographic data
  • Supported: Employment history
  • Supported: Job profiles and administration
  • Supported: Workflow for transfers, promotions, pay raises, etc.
  • Supported: Benefits information
  • Supported: Organization and location management
  • Supported: Compliance data (COBRA, OSHA, etc.)

Payroll Management Features

  • Supported: Pay calculation
  • Supported: Off-cycle/On-Demand payment
  • Supported: Payroll history for each employee
  • Supported: Benefit plan administration
  • Supported: Direct deposit files
  • Supported: Payroll tracking and auditing
  • Supported: Salary revision and increment management
  • Supported: Reimbursement management
  • Supported: Statutory form management

Leave and Attendance Management Features

  • Supported: Approval workflow
  • Supported: Email notifications
  • Supported: Balance details
  • Supported: Travel absence management
  • Supported: Annual carry-forward and encashment

Employee Self Service Features

  • Supported: Employee login
  • Supported: View and generate pay and benefit information
  • Supported: Update personal information
  • Supported: Request time off
  • Supported: View job history
  • Supported: View company policy documentation
  • Supported: View company news and information

Asset Management Features

  • Supported: Tracking of all physical assets

HR Reporting Features

  • Supported: Report builder
  • Supported: Pre-built reports
  • Supported: Ability to combine HR data with external data

Integration with other HR capabilities Features

  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor

Onboarding Features

  • Supported: New hire portal
  • Supported: Manager tracking tools

Recruiting / ATS Features

  • Supported: Job Requisition Management
  • Supported: Company Website Posting
  • Supported: Publish to Social Media
  • Supported: Job Search Site Posting
  • Supported: Duplicate Candidate Prevention
  • Supported: Applicant Tracking
  • Supported: Notifications and Alerts

Additional Features

  • Supported: Retirement- Single Record
  • Supported: FSA
  • Supported: Health Insurance, COBRA
  • Supported: Mobile App

Paychex Flex Screenshots

Screenshot of Screenshot of Screenshot of

Paychex Flex Video

Paychex Flex Demo

Paychex Flex Integrations

Paychex Flex Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web
Supported CountriesUnited States
Supported LanguagesEnglish, Spanish

Frequently Asked Questions

Paychex Flex, of Paychex' Online Payroll Services, is a cloud-based human resource management and payroll platform. Paychex offers core and specialized services, and scales to meet the needs of small businesses, SMBs, and large enterprises.

ADP Streamline Payroll, Enterprise eTIME, by ADP, and ADP Vantage HCM are common alternatives for Paychex Flex.

Reviewers rate Notifications and Alerts highest, with a score of 9.8.

The most common users of Paychex Flex are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(551)

Attribute Ratings

Reviews

(1-2 of 2)
Companies can't remove reviews or game the system. Here's why
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We decided to use Paychex Flex, due to the high personnel turnover we had and the long working hours in the human resources sector, in view of this we decided to automate our process and we found good results with this tool. Customer service in general is good, however, at times we witnessed long waiting times that are unrecoverable for the company. We honestly expected more. The use of Paychex Flex is intended for those companies that need that extra optimization in their personnel management systems, however you must be very clear about where you want to go with the software, since its configuration and adequacy will depend on that.
  • Paychex Flex performs payroll management automatically.
  • Allows the update of schedules through specific tasks.
  • Employee performance review opens the possibility of a healthier work environment.
  • The accounting tool has some flaws.
  • It is a bit difficult to implement.
  • Billing information is often confusing, and we can almost never get all the necessary data.
Paychex Flex is formulated as an ATS software intended for SMEs, due to its versatility when it comes to grouping data and controls with respect to human resources. The tool enables the constant control of schedules in order to generate a more efficient management.
  • Automation of personnel recruitment.
  • Productivity information system for each candidate.
  • Payroll control avoids unnecessary paperwork and saves time.
Human Resource Management (6)
96.66666666666666%
9.7
Employee demographic data
100%
10.0
Employment history
100%
10.0
Job profiles and administration
100%
10.0
Workflow for transfers, promotions, pay raises, etc.
90%
9.0
Organization and location management
90%
9.0
Compliance data (COBRA, OSHA, etc.)
100%
10.0
Payroll Management (6)
93.33333333333334%
9.3
Pay calculation
90%
9.0
Off-cycle/On-Demand payment
100%
10.0
Benefit plan administration
100%
10.0
Direct deposit files
90%
9.0
Salary revision and increment management
90%
9.0
Reimbursement management
90%
9.0
Leave and Attendance Management (3)
96.66666666666666%
9.7
Approval workflow
100%
10.0
Balance details
100%
10.0
Annual carry-forward and encashment
90%
9.0
Employee Self Service (4)
92.5%
9.3
View and generate pay and benefit information
90%
9.0
Update personal information
90%
9.0
View job history
90%
9.0
View company policy documentation
100%
10.0
Asset Management (1)
90%
9.0
Tracking of all physical assets
90%
9.0
HR Reporting (3)
96.66666666666666%
9.7
Report builder
100%
10.0
Pre-built reports
100%
10.0
Ability to combine HR data with external data
90%
9.0
Integration with other HR capabilities
N/A
N/A
Performance Management
N/A
N/A
Succession Planning
N/A
N/A
Onboarding (2)
95%
9.5
New hire portal
100%
10.0
Manager tracking tools
90%
9.0
Performance and Goals
N/A
N/A
Recruiting / ATS (7)
95.71428571428571%
9.6
Job Requisition Management
100%
10.0
Company Website Posting
100%
10.0
Publish to Social Media
100%
10.0
Job Search Site Posting
90%
9.0
Duplicate Candidate Prevention
90%
9.0
Applicant Tracking
90%
9.0
Notifications and Alerts
100%
10.0
  • The tool does not have a good impact because its invoicing system is not entirely clear.
  • Sometimes the invoices are not well detailed, which makes it impossible to know the real charges to be paid, this generates confusion and poor planning.
NONE
Score 1 out of 10
Vetted Review
Verified User
We use Paychex to process our payroll on a bi-weekly and monthly basis.
  • Right now, I have no faith in the company.
  • Payroll experience: Caused us to receive fines.
  • Customer service: Does not take responsibility for errors.
  • Lack of consistency.
  • Lack of knowledge.
Paychex used to be great, we had the same Account Manager but recently it changes all the time and the amount of errors made is ridiculous. We never have any apologies and are always willing to pass the blame onto our company. I am so disappointed with their service right now and faith in the company. Even the Manager of our rep does not respond.
  • Processing payroll.
  • Helping out with ad-hoc queries that we rely on their knowledge for.
Human Resource Management
N/A
N/A
Payroll Management (5)
10%
1.0
Pay calculation
10%
1.0
Off-cycle/On-Demand payment
10%
1.0
Direct deposit files
10%
1.0
Salary revision and increment management
10%
1.0
Reimbursement management
10%
1.0
Leave and Attendance Management
N/A
N/A
Employee Self Service
N/A
N/A
Asset Management (1)
N/A
N/A
Tracking of all physical assets
N/A
N/A
HR Reporting (3)
36.666666666666664%
3.7
Report builder
40%
4.0
Pre-built reports
60%
6.0
Ability to combine HR data with external data
10%
1.0
Integration with other HR capabilities
N/A
N/A
Performance Management
N/A
N/A
Succession Planning
N/A
N/A
Onboarding
N/A
N/A
Performance and Goals
N/A
N/A
Recruiting / ATS
N/A
N/A
  • Negative
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