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Pendo.io

Pendo.io

Overview

What is Pendo.io?

Pendo.io is a product engagement platform with features for in-app analytics, surveys and feedback, and guidance.

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Recent Reviews

TrustRadius Insights

Easy to use interface: Users have consistently praised Pendo.io for its easy-to-use and intuitive interface, with many reviewers stating …
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TrustRadius Insights
TrustRadius Insights

How I Pendo

9 out of 10
November 30, 2022
Pendo helps my team make data informed decisions about how to drive our product roadmap. It also helps us monitor how users are getting …
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Pendo

9 out of 10
July 19, 2022
Incentivized
We have upwards of nine enterprises' SaaS products. We use Pendo to track and understand user engagement and activity. We also use the …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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Free

Free

Cloud

Team

Contact sales team

Cloud

Pro

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Cloud

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

Pendo Onboarding demo

YouTube
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Product Details

What is Pendo.io?

Pendo is a product experience platform that helps software product teams deliver products users love. With Pendo, product teams can answer questions like which features are customers using? Which features are they ignoring? Which ones are driving delight and which are causing pain and confusion? From these same insights, users can set up in-app messages, guides and walkthroughs without any coding to help users get the most value from products. By identifying the specific features and workflows that cause users pleasure and pain, the Pendo platform can be used to guide users through the rough spots and drive them to adopt the features that create raving fans.

Pendo.io Features

  • Supported: Insights
  • Supported: Guidance
  • Supported: Sentiment

Pendo.io Competitors

Pendo.io Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Pendo.io is a product engagement platform with features for in-app analytics, surveys and feedback, and guidance.

WalkMe, Mixpanel, and Heap are common alternatives for Pendo.io.

Reviewers rate Usability highest, with a score of 10.

The most common users of Pendo.io are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(186)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Easy to use interface: Users have consistently praised Pendo.io for its easy-to-use and intuitive interface, with many reviewers stating that it allows them to navigate the platform efficiently and complete tasks quickly.

Great customer support: Numerous users have commended Pendo.io's customer support team, describing them as phenomenal, responsive, helpful, and understanding. The positive experiences shared by these users highlight the high quality of support provided by the team.

Valuable analytics capabilities: Many reviewers appreciate the analytics features offered by Pendo.io, noting their simplicity and ease of understanding compared to other tools like Google Analytics. These capabilities allow users to track usage by account and individual user, helping them gain valuable insights into customer behavior.

Confusing User Interface: Many users have expressed frustration with the software's confusing user interface, finding it challenging to navigate and perform tasks efficiently. The lack of intuitive design elements has resulted in a steep learning curve for new users.

Difficulty in Dashboard Management: There is a notable number of complaints regarding the difficulty of arranging dashboards and managing segments within the software. Users have mentioned that the process can be cumbersome and time-consuming, impacting their ability to organize and analyze data effectively.

Lack of Customization Options: Users feel restricted by the limited customization options available in the software. They desire more control over the interface, including the ability to personalize layouts, colors, and other visual elements according to their preferences. The absence of robust customization features has hindered users' ability to tailor the software to meet their specific needs and branding requirements.

Attribute Ratings

Reviews

(26-50 of 91)
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June 20, 2019

Weave improves, thanks to Pendo.io

Jennifer Gray | TrustRadius Reviewer
Jennifer Gray
Director of Product Experience
Weave Education (Education Management, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Pendo.io is well suited for companies that want detailed usage information. Page and feature tagging is simple, yet offers incredible information on behaviors (funnels, paths, etc). The Product team finds this detail invaluable in supporting data-driven decisions for design and development.
Pendo.io is well suited for companies that need usage information to guide implementation and customer communication. Customized dashboards allow different teams to view at-a-glance information that is important to their work. The in-app guides make it simple and easy for users to access resources without having to navigate away from their work.

Pendo.io may not be well suited for companies that need to track text/content entered into text boxes within their application, although we have not found that to be a problem.
June 04, 2019

Pendo.io provides positive impact and results we NEEDED

Jeremy Robinson | TrustRadius Reviewer
Jeremy Robinson
Support Community Manager
Convercent (Computer Software, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Pendo.io is well suited to drive a complete overhaul to how businesses interact, inform, educate, and retain customers by the way in which information is delivered based on overall impact and importance. Being able to customize what we message and how we message to our audience members has given us a great ability to target meaningful change.
May 16, 2019

Pendo changed the way we do product

Emily Hardin | TrustRadius Reviewer
Emily Hardin
Director of Product
Fusion Web Clinic (Computer Software, 11-50 employees)
Score 9 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Pendo.io is great for running analytics and creating quick dashboards so you can provide easy to interpret product usage information to stakeholders through your company.

I also love being able to create targeted guides that provide necessary information to affected users and don't bother anyone else!
April 19, 2019

Incredible Tool, Robust User Experience, Valuable Company Insights

Verified User
Account Manager in Customer Service
Computer Software Company, 51-200 employees
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Pendo.io is a great tool when you need to track the usage of a particular Software your company may utilize. It gives great insight into feature tracking/adoption metrics, and seems to be very flexible in terms of the features it can track. On top of feature tracking, it excels in helping establish "Guides" within your software to help your clients utilize your own tools effectively. Things like NPS tracking also become very simple when using Pendo.io. It is hard to envision scenarios where you wouldn't want to use Pendo.io, provided you're in the software business and interested in the items mentioned above. However, I was not involved in the decision-making process for using this tool, so I am not able to speak to what necessarily is/isn't possible.
April 08, 2019

A Well Deserved 5 Stars!

Keegan Ross | TrustRadius Reviewer
Keegan Ross
Customer Success Manager
Corvium (Computer Software, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Pendo.io is extremely useful at providing insight on high-level and even mid-level detail on use app engagement with simplicity. Building guides are also quick and easy and don't require a strong background in HTML. All-in-all this is a great app to pick up and use without an extremely steep learning curve.
April 05, 2019

Powerful Cross-Functional Solution For Usage Insights

Ryan Hogg | TrustRadius Reviewer
Ryan Hogg
Director, Agency Development
Affinio (Computer Software, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Suited to:
  • Sales teams looking to glean insight into usage for trials.
  • CS teams looking to glean insights into user behaviors and monitor adoption/health.
  • Sales teams analyzing user behaviors in order to optimize subsequent trials and boost conversion.
March 28, 2019

Hugely powerful platform which is easy to use and understand

Tim Mullen | TrustRadius Reviewer
Tim Mullen
Co-Founder
Heelix (Human Resources, 11-50 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Definitely well suited if you want to understand what your users are doing and how to provide a great onboarding experience for them. The fact you can also use it to collect valuable feedback on what your users want to see (including NPS), means you have one single system that does a lot of what you need when it comes to user experience.
March 04, 2019

Pendo makes it easy to understand your Product, without giving you a headache!

Andrzej Jagielski | TrustRadius Reviewer
Andrzej Jagielski
Manager, Design
Infor (Design, 10,001+ employees)
Score 9 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Pendo is great if you are looking to understand the usage of your application. It allows to build heatmaps and get the data on specific pages and features usage, as well as it gives you the ability to build basic guides to enhance User Experience. I wouldn't recommend Pendo if you are looking for a very advanced and detailed tool. It has a lot of capabilities, but has its limitations. Don't get me wrong though - it is not a disadvantage, it provides all the key indicators and features that are most important and for us - it is perfect. This way it is not too crowded and makes it easy to use and understand.
January 28, 2019

Pendo.io is a wonderful product to dePend on.

Aaron Beaty | TrustRadius Reviewer
Aaron Beaty
Technical Product Analyst
APS Payroll (Computer Software, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Pendo.io is perfect if you're looking to gain a better understanding of not only your product but also find out how your customers are interacting with your product. It's perfect for small to large scale software businesses who are looking to obtain a better understanding of the analytics behind their product.
January 21, 2019

Great usage analytics tool for Product Managers

Harry Kaplowitz | TrustRadius Reviewer
Harry Kaplowitz
Senior Product Manager
Windsor Circle, Inc. (Computer Software, 51-200 employees)
Score 9 out of 10
Vetted Review
Verified User
Likelihood to Recommend
I think if you are a PM for any kind of SaaS application that has regular users, you need Pendo.io, or something like it. The only instances where Pendo.io would not be a good fit for you are if your users rarely log in (i.e., middleware) or you already depend on internal tools for user messaging and monitoring. But even then, Pendo.io is a benefit because it takes the effort of maintaining internal tools off your hands.
January 16, 2019

Quick and easy messaging and analytics

Nicholas Roberts | TrustRadius Reviewer
Nicholas Roberts
IT Support Engineer
Percolate Inc. (Computer Software, 201-500 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Pendo's messaging use-cases are on point and highly customizable, while also being quick and easy to implement. The reporting afterward is still a work in progress in some regards, but they have always been quick with their responses, either explaining their reasoning for specific decisions or providing a workaround. If you're willing to submit feedback and work with their limitations Pendo is an excellent choice. If you are looking for a heavy, granular analytics platform that is already fully-featured there may be better options available.
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