Salesforce Experience Cloud admin review
I've used Experience Cloud in several workspaces for mainly the same reasons - it allows us to give customers more power over their own …
Salesforce Experience CloudFormerly Salesforce Community Cloud
Overview
What is Salesforce Experience Cloud?
Salesforce Marketing Cloud Engagement (formerly Salesforce Experience Cloud or Salesforce Community Cloud) is an online forum powered by Salesforce that enables businesses to connect with their employees, customers, partner organizations, and prospects. Designed to help facilitate communication and information…
Recent Reviews
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Reviewer Pros & Cons
Product Demos
Salesforce Experience Cloud - Dreamforce To You 2020 - Banking Demo
YouTube
Demo: Construction Customer Portal on Salesforce Experience Cloud
YouTube
Salesforce Experience Cloud - Login & Registration
YouTube
Product Details
- About
- Integrations
- Tech Details
What is Salesforce Experience Cloud?
Salesforce Marketing Cloud Engagement (formerly Salesforce Experience Cloud or Salesforce Community Cloud) is an online forum powered by Salesforce that enables businesses to connect with their employees, customers, partner organizations, and prospects. Designed to help facilitate communication and information sharing, customers can ask questions and request help, administrators can integrate data from third-party apps, and employees can collaborate across projects and tasks.
The updated Salesforce Marketing Cloud Engagement allows users to reflect their brands and extend digital experiences across customer touchpoints, as well as create environments that are an interactive extension of a brand.
Salesforce Experience Cloud Video
Experience Cloud Demo | Salesforce
Salesforce Experience Cloud Integrations
Salesforce Experience Cloud Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Comparisons
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Reviews and Ratings
(391)Attribute Ratings
Reviews
(26-50 of 50)Companies can't remove reviews or game the system. Here's why
October 17, 2019
Salesforce for a Large Apparel Sales Organization
- It has helped our customer retention which increases our ROI.
- It has helped our employee retention which has increased ROI.
- It has helped customer satisfaction scores across the company.
October 15, 2019
A wonderful tool
- N/A - not part of job
October 15, 2019
SF Community Cloud as Makeshift Intranet
- Bonded employees together to create a stronger culture.
- Created opportunities for real-time updates to move quickly.
- Assisted with rebranding efforts and rolling this out wide-spread for our sales staff to assist customers smoothly.
July 29, 2019
Salesforce Wins Again with Community Cloud Offerings to Increase Collaborations and Foster Retention
- Poised to Increase Customer Retention
- Poised to Establish More Positive Brand Partnerships/Business Collaborations
- Poised to Help Deliver Higher Marketing to Sales Conversions, Customer Conversions
- Allows our customer quicker self service.
- Allows us to service 24/7.
- Reduces call volumes.
June 04, 2019
Salesforce App Cloud has helped our business grow
- Salesforce has increased revenues dramatically
- Gotten sales and marketing much more aligned on initiatives
- Given us a baseline of performance that has helped us improve
February 10, 2019
Easy to use and working in the way that we had hoped
- Positive ROI in improved sales
- Fewer mistakes
- More information at our finger tips
- Its given us much better issue and customer satisfaction tracking, since before Community Cloud much of our communications were extremely siloed within Outlook. We had no visibility because communications happened on an individual basis rather than a holistic level (the company).
- We've increased user interaction and given our customers a reason to come to the website repeatedly.
- Our costs have gone up, naturally, as the system proves to be a strong solution. We have pulled in other resources and teams which requires more licenses. I guess that's a sign of success but also a cost.
December 13, 2018
Salesforce Community Cloud in Higher Ed Enrollment
- Improved online admission application completion rates from mid-60%s to mid-80%s.
- Positive user experience from start-to-finish to leverage one data system for all prospective student data
- Fewer data integrations transforming and loading sensitive student data by leveraging Salesforce Community Cloud to access already existing data
November 18, 2018
Easy tracking and metrics, all in one place
- Tracking activities daily has helped our team meet our goals
- I can see what the others in the group are accomplishing
- I can find answers quickly and share documents with coworkers
November 15, 2018
A Good Tool for Providing Online Resources
- It allows us to provide a self-served searchable database while our call center is closed.
- It helps provide support documents/articles that our call center staff can refer calls to if needed to.
- It provides a central location for our staff to review data and update data on regular basis.
- Increase in customer satisfaction. Providing everything your customers need in one place is a huge win.
- Decrease is administrative time because everything is on one platform.
April 12, 2018
Ideal for document hosting online
- We are mainly a Salesforce partnered company and develop our products atop the Force platform. For us to migrate to Salesforce Community Cloud was an easy decision. There is no easy way to track the Return on Investment since adopting the Community Cloud.
March 21, 2018
Unmissable in a mid- to large company
- We haven't measured the ROI but the overall communication has definitely improved.
- The seamless integration with other applications had a positive impact on the general opinion within the company.
February 06, 2018
Salesforce Community Cloud brings your Team together!
- Salesforce Community Cloud has provided us a platform from which we can upload information for easy access to all members. This saves our team time and costs involved with offering support to our customers making us more efficient and eliminating double work.
- Salesforce Community Cloud has made our teams more collaborative which improves teamwork and work place morale.
February 01, 2018
Community Cloud adopter
- Currently, not able to track ROI
January 29, 2018
Experience the Power of Community Cloud
- Increases our constituent engagement.
- Allows us to collect information from our customers which decreases email communication.
- Allowed us to deploy quickly and not build a custom solution which would require constant maintenance.
October 16, 2017
Good Solution, Deep Functionality
- It's allowed us to make our service model scalable.
- It's helped us easily share resources with our clients.
- It's allowed us to find areas of need so that we can better support our clients.
September 15, 2017
A social aspect to the application I don't find much use for.
- Good attempt to connect users (but it's just that, an attempt. Doesn't really deliver)
- The chat interface would have been useful, if there weren't much better alternatives outside the app.
- It is however, a good system of record for communication and for some degree of progress checking.
August 29, 2017
The Community You Seek in Salesforce Communities~
- All information is inputted correctly with staff because they look on the Community platform for guidance.
August 24, 2017
Putting in the effort...to make it work...
- It's taken too long to get off the ground. Since we are still working on getting it configured, we have yet to see any type of ROI on it.
August 15, 2017
Salesforce Communities Great for 24x7 Client Support
- Reduced the number of account managers we need to hire.
- Created stickiness with existing business, exposure to additional use cases for our SaaS solution.
- Decreased the time to deploy information to a greater group of people at once.
August 01, 2017
Salesforce Community - Good if you use Salesforce
- Lower call volume
- Less support tickets
- A positive impact of Salesforce is that it has allowed us to keep a closer track on vendor utilization.
- Overall, it has created a nice online and mobile presence which has helped to collaborate new inventive ideas.
- The negative impact was the initial purchase price. This should be able to be justified in a short amount of time as the software will help increase business and lower costs.
April 27, 2016
Salesforce Communities
Score 8 out of 10
Vetted Review
Verified User
- It has been advantageous using communities to develop our benchmarking tool as it has meant we have been able to keep the whole business on the Salesforce platform