Salesforce Experience Cloud admin review
I've used Experience Cloud in several workspaces for mainly the same reasons - it allows us to give customers more power over their own …
Salesforce Experience CloudFormerly Salesforce Community Cloud
Overview
What is Salesforce Experience Cloud?
Salesforce Marketing Cloud Engagement (formerly Salesforce Experience Cloud or Salesforce Community Cloud) is an online forum powered by Salesforce that enables businesses to connect with their employees, customers, partner organizations, and prospects. Designed to help facilitate communication and information…
Recent Reviews
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Reviewer Pros & Cons
Product Demos
Salesforce Experience Cloud - Dreamforce To You 2020 - Banking Demo
YouTube
Demo: Construction Customer Portal on Salesforce Experience Cloud
YouTube
Salesforce Experience Cloud - Login & Registration
YouTube
Product Details
- About
- Integrations
- Tech Details
What is Salesforce Experience Cloud?
Salesforce Marketing Cloud Engagement (formerly Salesforce Experience Cloud or Salesforce Community Cloud) is an online forum powered by Salesforce that enables businesses to connect with their employees, customers, partner organizations, and prospects. Designed to help facilitate communication and information sharing, customers can ask questions and request help, administrators can integrate data from third-party apps, and employees can collaborate across projects and tasks.
The updated Salesforce Marketing Cloud Engagement allows users to reflect their brands and extend digital experiences across customer touchpoints, as well as create environments that are an interactive extension of a brand.
Salesforce Experience Cloud Video
Experience Cloud Demo | Salesforce
Salesforce Experience Cloud Integrations
Salesforce Experience Cloud Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Comparisons
Compare with
Reviews and Ratings
(392)Attribute Ratings
Reviews
(26-50 of 52)Companies can't remove reviews or game the system. Here's why
October 18, 2019
Salesforce Community Cloud lives up to expectations!
- The hierarchy feature is great for showing related accounts & sub-accounts. This makes it easy to address all issues under a common grouping of accounts when speaking to a customer.
- The chatter feature is extremely useful for alerting coworkers that their attention is needed on a specific case or work order. This sends an email to the person which includes your note to them.
- The search feature in Salesforce is great. You can search by work order number, customer number, customer name, contact name, among many other things. It is very easy to find what you are looking for.
- Certain packages offered by Salesforce Community Cloud have an odd "shared success" payment model that may not be suitable for all companies.
- A large number of features available may be overwhelming for new users.
October 17, 2019
Salesforce for a Large Apparel Sales Organization
- Tracks and allows follow-ups.
- Makes it easy to use from any location.
- Syncs with Outlook so your emails are automatically logged to the accounts.
- Deleting accounts but I believe this is a permissions fix.
October 15, 2019
A wonderful tool
- Integration with Outlook.
- Ease of dashboard creation.
- Ability to lock down an opportunity once it is won.
- I would like the ability to see the change history of all fields.
October 15, 2019
SF Community Cloud as Makeshift Intranet
- Shows real-time updates.
- It allows for separate governance plans.
- It can be used widely across an organization, simply.
- Easy to use interface.
- The document hierarchy and storage was difficult to navigate at times.
- Accessing the community dashboard was tough as it is hidden in the back-end.
- Out of the box layout, not as much customization as we would have liked.
July 29, 2019
Salesforce Wins Again with Community Cloud Offerings to Increase Collaborations and Foster Retention
- Enables Stronger Business Relationships
- Creates Brand Identity
- Facilitates Personalized Digital Experiences
- None that come to mind - integrations, experience, and use is great! However, if you're trying to learn it yourself, you may benefit from consulting an expert. Or, if you're wondering if it's good for you, a business analysis will suit you well before you implement to save yourselves, time, money, efforts, and even people.
- Lightning is a robust and forward development platform.
- Access to Salesforce and objects are simple and quick.
- The speed to developing and deploying are very streamlined.
- The development stack requires a decent amount of experience.
- The guide rails for system limits would be a little better if shared with development.
- Known issues are not shared as often, unless a problem is presented.
June 04, 2019
Salesforce App Cloud has helped our business grow
- Visualizes the performance of a team
- Tracks all customer/prospect engagements
- Enables easy communication between departments on the statuses of clients
- Reporting functionality has quite a learning curve to set up
- Sometimes SO many features that I'm overwhelmed and miss out on relevant ones
- Can be a burden to update at times
February 10, 2019
Easy to use and working in the way that we had hoped
- Improving the information that we receive from guests
- Improving communication with our guests
- Improving our ability to keep track of multiple items
- Cost
- It has a lot of features baked in that are ready to go out of the box which should satisfy most use cases.
- It can be relatively easily customized to meet the individual needs of a company without giving too much ability to poorly build it.
- Integrates well with the rest of an existing Salesforce org if you have one.
- Users will already be familiar with the UI if they're using Salesforce for other reasons.
- You need to build Visualforce pages for any functionality beyond the very standard stuff.
- It doesn't have any "forum" style capability out of the box which is what we were looking to create.
- Depending on how you want to use it, it could require a lot of extra user licenses which can cost money.
- The cost of running community cloud when you consider where you want to grow the community could quickly grow.
December 13, 2018
Salesforce Community Cloud in Higher Ed Enrollment
- Easy to build interface for internal and external constituents
- Adaptable Lightning components make field visibility and security easy to manage on the page layout
- Security of data is important and the native Salesforce log-in requirements for all users (external and internal) ensures data integrity
- The designer elements are sometimes incapable with some browsers and devices.
- Heavy graphics or design elements can cause page loading to be slow
- The Community Cloud designer requires a thorough understanding of underlying data elements and design standards.
November 18, 2018
Easy tracking and metrics, all in one place
- Easy platform to navigate
- Real time tracking of events makes it nice to compare tasks with the team
- Integrates with Outlook and ToutApp
- Convenient to view on any mobile device, making it easier to engage outside of the office
- Nothing I can think of
November 15, 2018
A Good Tool for Providing Online Resources
- Powerful search bar
- Easy to use pre-built theme/design.
- Easy to set up data fields
- Display design is very limited unless you have someone who knows how to code.
- Pre-built data fields' labels cannot be changed. Such as "shipping address" cannot be changed to "physical address".
- Search bar cannot return data from data field that's not text field.
September 28, 2018
Salesforce Communities- Ease the life
- It helps customers, partners, and employees to share information and help each other find answers.
- Community cloud deepens the relationships with customers by giving the opportunity to provide better service by enabling customers to find information and assist each other.
- Easy to build different communities for different purposes.
- Pricing for communities is really high.
- Time for loading a community page is a little more.
- Cache in the browser causes problem when loading communities.
- There is a clear advantage for companies that are already using Salesforce internally. It’s just an extension of your current functionality and data, and very little training is needed for internal users to manage.
- Templates make it easy to set up, yet still customize to your company brand.
- Availability of other Salesforce features lets you keep everything on one platform.
- It can get expensive pretty quickly.
April 12, 2018
Ideal for document hosting online
- Fosters communication within the different departments in the company.
- With the ability to comment on knowledge articles we can elicit instant feedback.
- The templates available have issues importing formatted documents from Microsoft Word.
March 21, 2018
Unmissable in a mid- to large company
- Allows feedback and records of competitive information
- Keeps our employees current in industry trends
- Quite the learning curve. We had to provide employees with courses to make sure they understood what we were trying to do and the importance of the project.
February 06, 2018
Salesforce Community Cloud brings your Team together!
- Salesforce Community Cloud is very easy to navigate and find information quickly.
- Salesforce Community Cloud offers a nice UI that is easy to set up and customize.
- Salesforce Community Cloud offers integration within the Service Cloud so agents can access information easily.
- Salesforce Community Cloud has met all of our needs and use cases, so far.
February 01, 2018
Community Cloud adopter
- Keeps our employees current in industry trends
- Allows feedback and records of competitive information
- none
January 29, 2018
Experience the Power of Community Cloud
- Portal with authenticated login.
- Interact with live Salesforce data.
- Ability to integrate other systems into the community makes it very powerful.
- Price can be expensive if you need a lot of licenses.
- Functionality continues to be created and as lightning is developed will become more powerful.
October 16, 2017
Good Solution, Deep Functionality
- The CMS is pretty easy to use. They offer editable sections that are pretty plug-and-play with content.
- It's fairly flexible. We've used it as a shell for some other custom pages that we can link to using the community.
- It's simple to manage. Once you've actually built the community, managing it is easy. You don't have to be a developer to make it work.
- Some of the editable sections are clunky. For instance, the rich text editor can be a bit of a pain. If you're just using it for text then it's fine, however, making custom banners or playing with the HTML is not great.
- Organization behind the scenes can get ugly. Terminology used can be confusing and counter intuitive. We've struggled when adding articles based on the organizational structure.
- It's connection to our case-tracking details in Salesforce don't feel complete. It's not easy for our customers to log a case and see everything that's open. I'd expect this to be better since it's a direct integration with Salesforce.
September 15, 2017
A social aspect to the application I don't find much use for.
- Easy to connect or "follow" other employees
- Pretty intuitive to use
- It doesn't offer enough value for what it is (It's like Google Circles with no user base)
- Too simple
- Visibility between users is often different and thus confusing
August 29, 2017
The Community You Seek in Salesforce Communities~
- Exchange data and images
- Easy to use and connect
- Platform is clean and simple
- Data isn't always saved properly
- Images don't appear at all times
- Contacts can be lost even though they are used a lot
August 24, 2017
Putting in the effort...to make it work...
- The set up for basic functionality is easy.
- Provides a space for collaboration among all users.
- Different access levels among users.
- More specific customization would be nice. Specifically, not having to chose one specific template. In some cases, we wish we could chose 2 at once!
- Ways of displaying/categorizing the knowledge base for users could be improved.
- Displaying/hiding specific data could be more straightforward for managers/admins.
August 15, 2017
Salesforce Communities Great for 24x7 Client Support
- Restrict access
- Discussions
- Case Visibility
- Search
- Ideation
- WYSIWYG Editor / Styling
- Navigation Management
August 01, 2017
Salesforce Community - Good if you use Salesforce
- Native to Salesforces so a huge plus if you already use Salesforce as your CRM
- Templates work fine if you use them out of the box
- Hard to customize unless you have a developer
- Can be slow to load