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Seismic is a versatile platform that serves as a single source of truth for content, consolidating various silos and providing easy access …
Overview
What is Seismic?
Seismic is a recognized leader in sales and marketing enablement. The vendor's value proposition is that their solution equips global sales teams with the knowledge, messaging, and automatically personalized content proven to be the most effective for any buyer interaction.…
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What is Seismic?
Seismic is a recognized leader in sales and marketing enablement. The vendor's value proposition is that their solution equips global sales teams with the knowledge, messaging, and automatically personalized content proven to be the most effective for any buyer interaction. Additionally,…
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Product Details
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- Tech Details
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What is Seismic?
Seismic is a recognized leader in sales and marketing enablement. The vendor's value proposition is that their solution equips global sales teams with the knowledge, messaging, and automatically personalized content proven to be the most effective for any buyer interaction. Additionally, the vendor says powerful content intelligence and analytics enable marketers to prove and improve their impact on the bottom line, revealing what is really driving revenue and what needs to be adjusted. This according to the vendor, results in global enterprises including IBM, American Express, PayPal, and Quest Diagnostics achieving better win rates, larger deals, and higher customer retention.
Seismic is headquartered in San Diego with additional offices in North America, Europe, and Australia.
Seismic Features
- Supported: LiveDocs Technology
- Supported: Real-time content engagement analytics
- Supported: Predictive content
- Supported: Robust integration capabilities with Salesforce, Outlook, marketing automation platforms, and more
- Supported: WorkSpace: the sales content collaboration forum
Seismic Screenshots
Seismic Video
Introduction to Seismic
Seismic Integrations
Seismic Competitors
Seismic Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone |
Frequently Asked Questions
Highspot and Showpad eOS® are common alternatives for Seismic.
Reviewers rate Support Rating highest, with a score of 7.5.
The most common users of Seismic are from Enterprises (1,001+ employees).
Seismic Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 0% |
| Mid-Size Companies (51-500 employees) | 20% |
| Enterprises (more than 500 employees) | 80% |
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Reviews and Ratings
(128)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Seismic is a versatile platform that serves as a single source of truth for content, consolidating various silos and providing easy access to relevant materials. Users rely on Seismic to streamline business processes by creating and sharing consulting materials, agreements, legal notices, and training resources. It serves as a comprehensive online library for marketing collaterals, video accessibility, and a repository for company information and tools. With Seismic, users can ensure they always have the latest version of product information like use cases, datasheets, pricing, and presentations at their fingertips. The platform has been instrumental in solving the issue of not having relevant sales content when needed by providing a centralized source for up-to-date documentation. Additionally, Seismic helps gauge interest on the receiving end by tracking how long prospects spend viewing the literature sent. Its tracking feature also provides valuable feedback on prospect engagement, helping users act promptly. Whether it's managing case studies, pitch decks, or marketing materials, Seismic simplifies content maintenance and ensures that users have access to the most recent versions. By replacing the need for multiple outdated repositories and consolidating information in one place, Seismic enhances efficiency, maintains brand fidelity, and generates frequently used tools and documents with ease. Users find it user-friendly and easy to navigate, benefiting both the user experience and content management. The platform serves as a central collateral hub for sharing sensitive content like presentations, product documents, sales content, and training materials across various departments within an organization. It addresses version control issues and ensures consistency throughout the organization while providing customization options for dynamic distribution without compromising brand identity. With features like LiveInsights for data-driven decision-making and integration with Salesforce and email tools, Seismic streamlines content distribution to the sales organization and provides visibility into prospect engagement. Overall, Seismic is widely used in multiple departments such as sales, marketing, consultant relations, relationship management, etc., to create presentation books and maintain consistency in content. It has received overwhelmingly positive feedback and is considered an essential tool for sales enablement success.
User-Friendly Interface: Users have commended Seismic for its user-friendly interface and intuitive design, which have made it easy to navigate and get accustomed to. They find the interface responsive and appreciate the ability to easily customize documents.
Seamless Integration within Salesforce and Outlook: The integration of Seismic with Microsoft Outlook is seen as a significant benefit by users, as it allows for seamless access to Seismic's features within their familiar email client. This integration has been highly appreciated by users for providing easy access to the content they need without having to leave the programs they already use.
Time-Saving Features: Users value the time-saving features in Seismic, such as the ability to save favorite collateral pieces and view recently used content. These features streamline workflows by providing ready access to various sales collateral and allowing users to add specific content while tracking recipient access.
Confusing User Interface: Users have consistently found the user interface of Seismic to be confusing and difficult to navigate, hindering their overall experience. Several reviewers have expressed frustration with the layout and organization of the system.
Terrible Search Features: Many users have criticized Seismic for its poor search functionality, which often provides irrelevant results. This has made it challenging for users to find the documents they need, rendering Seismic ineffective for their purposes.
Difficulty in Document Management: A significant number of reviewers have reported difficulties in managing documents within Seismic. They find it cumbersome to navigate through a large amount of content and struggle to locate specific resources. As a result, these users feel that Seismic is not meeting their needs effectively.
Users commonly recommend the following for effective use of Seismic: connect with Seismic's technical support team for helpful answers and assistance, get involved in Seismic's Early Access communities to pilot new features and stay updated, and seek advice from other companies that have implemented Seismic for tips, tricks, and best practices. These recommendations highlight the importance of seeking support, leveraging community resources, and learning from others' experiences for a successful implementation and utilization of Seismic.
Attribute Ratings
Reviews
(26-50 of 72)Companies can't remove reviews or game the system. Here's why
- Tech Support - Outstanding team. Friendly, knowledgeable, and willing to dig into the weeds. I was also never passed on, they'd send me directly to the correct person. This matters!
- Our end users are able to preview the content as they customize through a form. Our product changes a lot, so it's critical that they know what they're selecting.
- The level of customization is pretty great - Even if there is info that isn't pulling dynamically from Salesforce, I can build in fields where our reps can add info.
- I work on a Mac and I have to keep a PC handy to make edits to the PowerPoint decks in Live Docs. That's pretty painful.
- I would love to see them move toward supporting Google Slides instead of PowerPoint.
- Integrations - Great out-of-the-box options with standard apps like Salesforce and Outlook.
- Easy UI - Great designed UI that allows anyone to pick up the tool and start using within minutes.
- Analytics - Great options on pre-made dashboard and tracking of when emails are opened/read are amazing!
- I would like to see a more built-out self-help/tutorial library.
October 31, 2019
User friendly, and the live send feature is our favorite part!
- User-friendly.
- Analytics are great.
- The back end of Seismic is sometimes difficult to manage.
- Stronger implementation strategy. Consider ways to help users who have never used this type of platform for sales efforts.
- The organization of content is huge. We tag content based on industry, internal or external, document type, etc. This helps our team find the content they're looking for with ease.
- Tracking capabilities. By sending out content with Seismic, we know what content is working and what our prospects/clients find valuable. This allows us to better time our outreach and also make adjustments to content based on analytics.
- LiveDocs - This feature is huge, giving us the power to create word documents and powerpoint presentations through automation.
- More training surrounding the LiveDoc functionality and use-cases from existing clients. We know how this feature works, but it would be nice to see how other clients are using this and what works the best.
- The NewsCenter and highlights are a great way to to get information across to the organization, however, understanding best practices for this would be extremely helpful.
- I'd like to see a better-designed analytics page - having a breakdown between the user, administrator, and manager of the client-facing teams. Dedicated reports that are automatically sent to individuals based on usage.
Score 10 out of 10
Vetted Review
Verified User
- Searchability - The tagging is great and makes it easy to find what you need.
- Salesforce integration - Our reps don't need to leave the opportunity they're working on! They can find the content they need right there and add it to their Workspace to start collaborating with the account team. The predictive content helps them get content needed based on the deal stage and industry of the account.
- Analytics - We get great analytics on content engagement. Also rep engagement.
- Profiles - We can have as many profiles as we need based on group. So if you want sales leaders to have access to certain content that others shouldn't you can have a profile for them. We also use this for channel partners.
- G-Drive Integration - This is in the works but I think this could be better. We moved a lot of content over from GDrive and had to convert is all to Microsoft content so that the editor worked. It's very easy to sync your content over from G-Drive however. But you can't edit it.
- The Profile Builder is a little tricky. You have to be in Internet Explorer to use it. Luckily it's not something I have to do often but when you want to make look and feel changes to your Doc Center it isn't the easiest tool to use.
October 31, 2019
Great CMS!
- Version control - Easy to update content.
- Analytics - Easy to be able to see who is using Seismic and which content is doing the best.
- Customer support is super responsive and helpful.
- Better GoogleDrive integration to be able to download.
- Better visually organized in the doc center - Other than just a list of all the content, perhaps maybe having columns.
- Better customization and design of DocCenter with Mac capability.
October 31, 2019
Seismic is a great tool, but needs some improvement
- Seismic is user-friendly.
- Seismic has on-call support staff.
- Seismic is customizable to some extent.
- Seismic can improve on search filtering functionality.
- Seismic can improve on the case study content selector functionality for LiveDocs.
October 31, 2019
Seismic instrumental as a single source of truth
- LiveDocs - Our team loves how Seismic provides a single source of truth for our marketing content that our sales team can easily manipulate to meet their needs.
- Homepage - We love how we can "advertise" our latest and greatest content uploads and share industry knowledge by linking RSS feeds.
- Workspace - Our team enjoys that they can upload decks created outside of Seismic and still enjoy the tracking capabilities of LiveSend.
- We're sad that there isn't an Oracle Sales Cloud (our CRM) integration into Seismic although we've heard that it is in the works.
- We use an SSO and some of the integrations with Microsoft Office don't work smoothly.
- Get all your content organized before you start your implementation. Tagging, organizing and uploading all our content was the roughest part of our launch. It took forever!
October 31, 2019
Great for automated PPTs
- It's very visual, especially within the LiveDoc form feature.
- The tagging and searching work well.
- It integrates well into Salesforce and content can quickly be downloaded.
- Overall the service is pretty good and the product works, I'm just not sure it's a solid enterprise solution.
- The editing in Microsoft Silverlight feels ancient. I would consider staying with the product if they get this fixed.
October 31, 2019
Might be a good product, but not for us
- Choose content.
- The user interface is clunky and not intuitive.
- LiveDocs are incredibly difficult to update.
- Company reps aren't always responsive when it comes to returning emails and phone calls.
October 31, 2019
Game changing software and support
- Analytics.
- It allows the organization to control which versions of documents are released internally.
- Allows all documents and resources to be searchable.
- Heavy initial lift for setup (i.e Content upload, tagging, and organization of content/materials).
- Users sometimes have difficulty finding particular documents if they aren't tagged correctly.
October 31, 2019
Great onboarding experience with Seismic
- The site allows for customization to fit your company's needs. Ours is quite complex so it took a few rounds to discover what worked best.
- The ease of use from a user perspective. Training is minimal because the site is very intuitive.
- The analytics piece is key. We didn't have anything like this before and have found it really useful.
- The mobile version wasn't the best. It could be improved. I may have been updated recently.
- The profile builder from an admin perspective could be better.
- The load time could be faster.
October 28, 2019
Now you can know where your content is!
- Ease of use and shallow learning curve. As a front-end user, the technology is very intuitive and requires little training.
- Being able to report not only which pieces of content are performing best, but which reps are engaging with the platform the most is critical for proving the ROI of the tool.
- Reduces duplicative content through version control. Metrics are maintained when new versions of a content piece are published, which really helps simplify performance analysis.
- Folder structure and organization is confusing at first and can be tedious when publishing content to different profiles.
- Opportunity and revenue attribution within Salesforce is non-existent. Proving the value of content against revenue is a critical feature, and we are hoping this becomes available in the near future.
October 10, 2019
Seismic for Sales
Score 8 out of 10
Vetted Review
Verified User
- Content engagement analytics.
- SFDC integration.
- Security compliance.
- Mobile analytics.
- Has automatic updates through shared slides. A shared slide can be accessed by all users. Once you update the shared slide at the master level, that update flows through everywhere that the shared slides exist.
- Tracking through the Seismic Outlook plugin. You can attach materials from Seismic to your Outlook email. The sender of the email will be able to see individual user activity in Seismic.
- Seismic Outlook plugin. You can add multiple recipients to your email. The Seismic Outlook plugin will recognize that the email contains a Seismic link, and offers you the option to send “Individual Emails” or a “Group Email.” This is great if you don't want your email to look like a mass send.
- Customer support. There are power users at our firm. However, there is no one at Seismic we can contact when our power users don't have the answers.
- LiveSend. We have run into issues when sending multiple assets. The email template needs a refresh.
- As a content manager, figuring out how to tag content so it shows up where you want it to can be confusing.
- Updating files. The update is not immediate, it takes anywhere from 3 to 5 minutes for a piece to get updated to production.
May 24, 2019
Great tool for strategic prospecting
Score 9 out of 10
Vetted Review
Verified User
- LiveSend session summaries are very helpful in assessing a prospect's level of interest
- I like being able to add multiple documents into the same LiveSend link
- I'm able to work more efficiently because I'm able to keep my top pieces of collateral together by organizing my Seismic cart
- I love that I can change the document name, and I like that I can customize my LiveSends to change the name and session time
- It would be nice to see better integration between Seismic and Outlook. I feel like I have to restart my computer in order to attach Seismic to an email or feel like I'm constantly updating my computer for Seismic updates.
- Providing analytics on what is viewed.
- Easily organizing content for sellers to consume and send.
- Strong sales engineering support for requests and changes.
- Would like to see analytics with custom dashboards I could save.
- I would like to be able to tie Salesforce opportunities to the assets sent.
- A what's new feature would be nice to have to show sellers what was just placed in.
May 23, 2019
Streamlining the Sales and Prospecting Process
- Seismic has been great at keeping collateral organized so that it can be filtered and searched quickly for the best possible outcome for our customers and prospects. The easy to navigate interface is user-friendly and presents a great look for the organization as well.
- Seismic's integration within Salesforce and Outlook means that I don't have to waste time going outside of the programs I already use to find what I need, which saves me time and helps me work more efficiently.
- The ability to save favorite pieces and view recently used collateral allows me to quickly flow between what has been most effective for me recently, allowing me to save time and energy.
- Honestly, in my role, Seismic has been exactly what I need. I haven't hit any significant snags or issues with the system, and I have never had any issues finding exactly what collateral was needed for the current situation.
- Ready access to content across our vast array of sales collateral.
- Ability to add specific content and track access by the recipient.
- Integration with Outlook is excellent.
- Meets all my needs.
May 17, 2019
Want to increase your efficiencies? -> Seismic!
Score 10 out of 10
Vetted Review
Verified User
- Acts as a single repository for content storage and creation
- User-friendly and intuitive interface
- Platform is customizable and provides different configurations to suit many differing requirements
- It is difficult to access recently completed jobs that you want to revisit, if you haven't saved them in advance
- In the case of pulling specific content such a single slide, the whole job must be run and completed first
May 17, 2019
Seismic is a great tool
- Intuitive site.
- Different levels of organization.
- Speed.
- In my use, I don't see any.
May 17, 2019
Seismic - A Great Product
Score 10 out of 10
Vetted Review
Verified User
- Works well with Salesforce.
- Allows me to easily share documents.
- Totally satisfied with this program, no real cons to the product as of yet.
May 17, 2019
Easy to use and responsive
Score 10 out of 10
Vetted Review
Verified User
- Ease of use.
- Intuitive interface.
- Responsive.
- I don't have any complaints other than Seismic's value to me depends on the material that my company is uploading.
May 17, 2019
Helpful tool for prospecting!
- Helps gauge interest.
- Easily share content.
- Track-opens and time spent viewing each page.
- Required to install a lot of updates on Seismic's Outlook extension.
Score 10 out of 10
Vetted Review
Verified User
- Seismic allows for a single source of information to access in a convenient way.
- Seismic allows me to keep track of emails that are opened and viewed, allowing me to have an agenda to call potential prospects.
- It allows our marketing department to have a convenient database to keep material up to date and allow myself to access to it.
- I believe that is would be helpful if the salesforce link would allow me to search for email addresses in a more convenient way.