Efficient and Easy to Use!
I use Slack in a sales organization. We use it for team collaboration, operations management, direct messaging and for company wide …
Starting at $0 per month per user
View PricingOverview
What is Slack?
Slack is a group messaging or team collaboration app that aims to simplify communication for businesses. Features include open discussions, private groups, and direct messaging, as well as deep contextual search and message archiving, and file sharing. Slack integrates with…
Recent Reviews
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Chat (405)9.696%
- Mobile Access (382)9.292%
- Discussions (392)9.292%
- Notifications (401)8.989%
Reviewer Pros & Cons
- Setting up quick meetings via huddle is the favorite feature. It instantly opens door for quick and ad-hoc communications very well and is a pretty us...
- Searching also becomes a bit challenging, it would be good if there's a date range filter to check the messages from a specific date range as often ti...
Pricing
Free
$0
Cloud
Pro
$7.25*
Cloud
per month per user
Business+
$12.50*
Cloud
per month per user
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://slack.com/pricing?d=7013y000001…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
Return to navigation
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Slack?
Slack is a Digital HQ
As the command center of the workday, Slack provides a flexible way to work with people, apps and partners in one space.
The new space for success
Slack connects people with each other and with their tools and data, equipping teams to be productive and open up opportunities.
Slack connects people with each other and with their tools and data, equipping teams to be productive and open up opportunities.
Transform Teamwork
Working together in channels—dedicated spaces built around specific projects and initiatives—keeps the right people and information in one place.
Embrace Flexibility
Huddles let teams chat over audio instantly, with the option for video and screen sharing with the tap of a button.
Work Faster
With clips, teams can create audio, video and screen recordings to share updates, walk through demos or talk out an idea with more clarity (and personality).
Extend Collaboration
Slack Connect lets users work alongside external partners and customers in Slack channels, to speed up projects and strengthen relationships.
Integrate Tools
From project management tools to a daily calendar, Slack integrates with more than 2,400 applications.
Automate Tasks
In Slack, users can turn routine meetings and tasks like standups, approvals and requests into automated workflows.
Slack Features
Project Management Features
- Supported: Task Management
- Supported: Scheduling
- Supported: Workflow Automation
- Supported: Mobile Access
- Supported: File tracking
- Supported: Tagging
- Supported: Search
- Supported: Integrates with other Project Management Tools
- Supported: Visual planning tools
Communication Features
- Supported: Chat
- Supported: Status updates and activity feed
- Supported: Notifications
- Supported: Comments and feedback
- Supported: Discussions
- Supported: User directory and online status
- Supported: Sharing and privacy
- Supported: Surveys
- Supported: Internal knowledgebase
- Supported: Integrates with Skype
- Supported: Integrates with GoToMeeting
- Supported: Integrates with Gmail and Google Hangouts
- Supported: Integrates with Outlook
File Sharing & Management Features
- Supported: Versioning
- Supported: Document files
- Supported: Image files
- Supported: Video files
- Supported: Audio files
- Supported: Document collaboration
- Supported: Shared folders
- Supported: Access control
- Supported: Advanced security features
- Supported: Integrates with Google Drive
- Supported: Integrates with SharePoint
- Supported: Device sync
- Supported: Web interface
- Supported: File change notifications
- Supported: Simultaneous editing
Additional Features
- Supported: Audio Conferencing
- Supported: Video Conferencing
- Supported: Sales Enablement
- Supported: Unified Communications as a Service
- Supported: Meeting Management
- Supported: Encrypted Communications
Slack Competitors
Slack Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
Slack is a group messaging or team collaboration app that aims to simplify communication for businesses. Features include open discussions, private groups, and direct messaging, as well as deep contextual search and message archiving, and file sharing. Slack integrates with a number of other tools, such as MailChimp, Dropbox, and Google Drive. Slack was acquired by Salesforce in December 2020.
The product is free to use, and also has paid plans with more features and greater controls.
The company has raised $340M in funding and boasts 800k users.
Slack starts at $0.
Reviewers rate Chat highest, with a score of 9.6.
The most common users of Slack are from Mid-sized Companies (51-1,000 employees).
Comparisons
Compare with
Reviews and Ratings
(8209)Attribute Ratings
Reviews
(26-50 of 405)Companies can't remove reviews or game the system. Here's why
February 20, 2024
Slack- by far the best communication tool!
We use Slack as our primary tool for daily communication and internal 1v1 meetings with the huddle feature. We love how easy it is to collaborate as a team using Slack. It is very simple to set up and use for all ages and technological abilities. Being able to customize different channels is great too.
- Communication
- Collaboration
- Simplicity
- Interactions
- Huddles can be tricky to share screens
- Sometimes Huddle audio is poor
- Channels can get old and repetitive
February 19, 2024
Slack is a masterpiece for collaboration
Slack in our company is our main collaboration point. We are a full remote company and we use Slack to chat, exange files, make quick call, all in the same place. One of the other great feature os Slack are the integrations, so you could integrate it with calendar, documents, and receive in real time any notification you might be interested in. Last but not less important we also use Slack with guest users to collaborate closely.
- easy to use
- complete
- integrations
- rock solid
- weight of the client
- integration with external users requests several operations to be set
- pricing
February 19, 2024
Slack is like a swiss-army multitool
Slack is the software equivalent of a multi-tool. I've used it for many years, in many companies, and it has always been the backbone of any team collaboration. It enables team and cross-team communication, as well as integrations with other third party software which allows data to feed directly into your Slack channels, creating alerts, tasks or other useful notifications right at your fingertips
- Collaboration
- Source of knowledge
- Integrations
- Telephony/meetings
February 17, 2024
Don't Call Me, Don't Text Me, Just Slack Me
Score 9 out of 10
Vetted Review
Verified User
Slack helped both me and the other mentors at Lighthouse Labs collaborate with each other, ask for help from senior mentors, and follow-up with students after tricky mentoring sessions. The ability to tag specific senior mentors or call for second-level support in a specific channel was invaluable when trying to solve problems for students quickly and effectively. We could also broadcast solutions to common problems, keep track of lecture times and the progress of each student cohort, and contact specific members of Lighthouse Labs for questions about payroll or scheduling. As a one-stop all-purpose text communication platform, Slack can't be beat!
- Quick and easy direct messaging to single people or groups of people
- Rich text support for images, attachments, code snippets, or just emphasis
- Channels are quick and easy to set up and customize
- Sometimes it's easy to get overwhelmed by notifications if you don't customize your alerts
- Free plan limits the number of messages available at any given time, meaning you can "lose" a conversation with someone after talking to others
- iOS version of Slack doesn't support landscape orientation
February 12, 2024
Slack - my favorite
Slack is an incredibly visually pleasing and fast/easy way to communicate to large groups, single individuals or smaller subgroups of people. I love the functionality of giphy's where you can clear express what you are trying to say, and the huddle functionality has gotten better over time. I've been using Slack for the last 6 years and I'm always sad if I change company's and the platform of communication changes from Slack to a different platform.
- Visually pleasing
- Extensive ability to communicate through giphy's, emoji's, formatting of information
- up time is very consistent
- I would love to see Slack adding in more quick commands
- putting together training for how to use these quick commands
February 12, 2024
The Efficient Way to Collaborate and Communicate with Your Team
Slack has revolutionized our team communication. The platform's simplicity makes chatting and collaboration a breeze. Sharing files and updates in real-time has supercharged our productivity. It’s like the hub for all things work-related. While occasional notification hiccups can be a minor annoyance, the benefits outweigh the glitches. The customizable channels keep everything organized, ensuring important discussions don’t get lost in the shuffle. Slack has become an integral part of our daily workflow, streamlining communication and fostering teamwork. In a nutshell, it’s a must-have tool for any team looking to enhance collaboration and efficiency in the digital workspace.
- Slack is pretty awesome for team chats
- Very easy to setup new workspaces and channels
- Expensive plan
- Message history get lost
- Limited users in huddle
January 14, 2024
An indispensable tool for Power Users
We use Slack for regular communications, broadcasting messages, building quick war rooms and several day-to-day operations. I use Slack to ensure that messages and action items do not get lost in broader conversations. Also, there are several communities which are outside the purview of the office but in the Product Space which are helpful professionally.
- Channels for discussions
- Ability to remind and schedule messages
- Ability to deal with multiple communities
- Huddle often has some or the other issue with respect to connectivity
- Searching within threads can be nightmare. Message which are several weeks old are really hard to find.
- The FTUX can be better. Hard to find keyboard shortcuts for frequently used functions.
January 11, 2024
Good for remote working
Score 9 out of 10
Vetted Review
Verified User
As we are working more remotely after the pandemic and left our big head office. We also have taken on 20% more freelancers so communication at the right quantity, timing and quantity essential. For example we have different channels - General, Social, Department teams and even a Football Banter group for different people. This saves having to send a whole bunch of unnecessarily emails to users and flood their inbox - especially for those coming back from annual leave or maternity leave.
- Good for casual / social conversations
- Reduce email inbox 'flooding'
- Syncs well with Outlook calendar
- Allow non paid premium users access to old messages
- Allow easier re-connection if somebody deletes their app
January 09, 2024
Slack Builds Team Collaboration on the Fly
I work remotely on Slack with a team of content editors for one of the internet's biggest RV travel website networks. We use Slack to communicate on-the-fly editorial planning, troubleshooting, calendaring, general management, and other related work that helps us publish the best quality RV travel and lifestyle content on the internet.
- on-demand communication
- works great with any browser or device
- allows us to attach documents and link to websites without any issues
- love the emojis it offers!
- Wish it would have a library of Giphys or just a better way of finding them.
- Calendaring would be nice
January 04, 2024
Enjoy using Slack daily as a remote employee
Score 10 out of 10
Vetted Review
Verified User
Daily communication for a remote organization is maintained via Slack, we live and breathe by it and could not live without it. The only improvement I see Slack could offer is confirmation when a message has been viewed by someone. Although I understand that viewed does not always mean it's been read and received, so a confirmation or acknowledged feature might also be necessary along with that.
- Moment by moment chatting
- Groups
- Emoticons
- Acknowledments
- Threads
- When has someone seen a message
- Has seeing a message mean it's been viewed? Not necessarily
January 04, 2024
Slack from Customer Support POV
We use it for internal communication, between the company and between the teams. Also to integrate with other systems to receive alerts and updates
- Communicate things with people within the organisation
- Create teams to discuss particular topics
- Calls are integrated and allow to share screen for a better and quicker comm
- Share and manage files attached to conversations
- Sometimes the search using keywords doesn't work really well
- During calls the sound may be not the best or sometimes it is lost which led you to have to close the app and reopen it again
- It would be nice to have the option to add images in between of text
Slack is primarily used as a communication tool, either by DM with other coworkers, to group channels, or in conjunction with automation to third party programs. This is particularly useful for customer service/experience teams and touts Google Workspace integrations, Cloverleaf, Zapier, and customer platforms like Zendesk, Customer etc.
- User administration
- Team communication
- Integrations
- More readily accessible administrative options
- Pricing
December 29, 2023
Modern and User Friendly Instant Messaging and Communication
I use Slack multiple times per day, everyday in my daily work life. I use it to communicate internally with my teammates. I use both channels and direct messages to communicate with others. It is actually the main mode of digital communication at our company internally, even moreso than email.
- User friendly
- Visually appealing
- quick and easy emoji reactions
- able to upload your own emojis
- easy to use
- easy to add and invite others
- I would like to be able to change themes or colours
- I would like to be able to have 10 people in a DM as opposed to just 8
December 29, 2023
Slack + [...] = Yes!
Slack is our internal communication application. Where customer communication takes place via email, we communicate as a team internally through Slack. We use it to compartmentalize communications into different projects and place much needed information within those channels to provide our teams with what they need to succeed in their tasks (e.g. Canvas, workflows, etc.)
- Canvas
- Channels for different topics/projects
- Notification customization
- That Huddle ringing music...don't you change a thing
- Integrations with other apps can be a little buggy
- There is only a vertical list view of channels. Perhaps have the option of a "gallery" view for those who are more comfortable with that view. (iOS Finder has this feature)
December 29, 2023
Easy like a text message
We use it for quick communication. Sometimes if an email does not make sense we use Slack. It is good for quick check ins and questions that do not require a whole lot of context or forwarded information. I like it best for questions and being able to update people on what i am working on and if there is anything i can do for them etc.
- quick
- user friendly
- good settings
- I would like to see a send button so it does not automatically send when hitting enter
- I think it would be nice to store more messages
December 15, 2023
Slack Review
Slack is currently being used by our corporate office team members. It gives our team the ability to communicate quickly by sending instant messages to each other or to a specific group in a fast paced office environment where everyone is typically juggling multiple projects at any given moment.
- Group Messaging.
- Instant Messaging between two individuals.
- Integrates well with our Host Analytics application.
December 11, 2023
Play as a team player every day in an easy way
We use as our main internal communication tool. Even though there are different tools that different sectors can communicate, the main microphone is Slack. There we ask questions that can be beneficial to one, many or all employees, from different teams, same team, group chats. We also use for online / social exchanges such as trip pictures and fun facts.
- Connecting the whole company in different group chats, all at once and #hashtagging and @tagging
- Saving, pin and organizing comments you would like to do so
- Having one Unread folder to make your life easier
- Having an interface to be used with external clients + a nicer filter to compete with other meeting apps
- Always add new integrations such as we do have today with Lattice and Donut
- Love the search field but I didn't find by myself that tool - could be more visible
December 06, 2023
Slack is the best all-around tool for intercompany communicating
Score 8 out of 10
Vetted Review
Verified User
Inter department communicating, collaborating, and all comms related to company related matters / issues
- Huddles
- Keeping record of messages / threads
- Easy way to managing shared files
- An "Offline" version when the app experiences an outage
- A way to leave a channel without it notifying everyone
- Recording huddles is not yet a function
December 04, 2023
Slack as a user-friendly form of communication for every employee
In our company, we use Slack for our internal communication. Its integration with google drive is very useful for us since we primarily use GDrive in our company. It also help its users to track all deliverables through the help of Slack since most of the important discussions are in Slack.
- Integration with different software and website such as Google, Zendesk, and ZIP.
- Workflow in slack channels that make monitoring of requests from various users easy
- User friendly features such as Canvasses, Later, and in-app calls.
- Call scheduling that can be an alternative for google meet
- Signing of document inside Slack
- Notification for "react" or "reactions"
December 01, 2023
Slack is good but can be better :)
We use Slack for communicating with the team and cross-team collaborations. Before that, everything was communicated via email. With Slack it is definitely easier and smoother to reach out colleagues without spamming others. In addition, there are some plugins we can make use of, which is quite convenient sometimes. Such as, we decide which topics to cover for some department wise meetings using the voting tool built in Slack, which is efficient.
- Many plugins to make use of, like voting tool, gif, auto messages
- Creating channels is easy, then messages can be limited to the people who are interested in the topic
- You can react to people's messages instead of replying, that is more efficient
- I hope Slack only show the number of new messages I receive, not including the reactions on my messages
- There can be a better way to organise the channels. When there are many channels, it becomes messy and difficult to follow
November 29, 2023
Slack, good if you need to chat
We use Slack throughout our company to communicate between and within teams. It's used for both projects and regular day to day communication that would otherwise be done via email. Slack allows our employees to share documents and participate in group discussions, as well as communicate around specific events (managed through individual channels).
- Instant communication with the ability to snooze notifications
- Allows you to share documents and refer to them at a later time
- Allows you to set your status so that you aren't constantly interrupted with messages if you are working closely on a project
- Needs the ability to select specific gifs, the interface to send gifs is clunky
- When additional channels are created, it's hard for participants to keep up on the channels that include info for them, basically requires that they are "at mentioned" or they get ignored
- It would be nice to be able to hide channels you don't care about
November 27, 2023
Slack - one-way ticket to communicate!
Slack is our main way of communicating with our friends at work! Slack is very helpful in a way that you can use it on your mobile and can be anywhere without any hassle! I find it so necessary for a company to have this kind of software, especially when you're in a complicated situation and you don't know how to inform your boss. It's a one click help!
- Communication
- Nice graphics
- Fun emojis
- Search bar
- More emojis
- easy way to insert gifs
November 24, 2023
Always in the Know. Always There.
Our company has employees who no longer live in the same state and often we work remotely. This allows to stay in real time communication all day as well as organize our conversations and sync with other products that we use.
- Organize messages based on individual or specific topic
- allows you to attach documents and images to a chat
- tagging features that allows you to be notified when someone is chatting with you directly in a group setting
- sometimes the notifications hiccup
- the new update doesn't allow you have the side bar with a pinned message open
- sometimes channels with new messages go to the top of the list and sometimes they do not
November 22, 2023
Tool for Efficient Communication with Teams
We use Slack for immediate communication with teammates, integration with apps, prompt notifications, sharing files with teams, and meetings on channels.
- Separate channels for discussion
- Messaging with teams
- Integration with well known apps
- Pricing structure for SME
- Better UI for threads
- Hard to find previous discussion in threads
November 20, 2023
The best communications tool for your organization
Score 10 out of 10
Vetted Review
Verified User
My team and I use Slack for daily communication as well as within the company organization. I use the platform for 1:1 conversations and smaller groups as well as to stay in touch with the entire company. Emojis are a cute feature to engage my team and communicate feelings beyond words. My favorite feature is the "huddle" feature for quick, ad hoc syncs with my collaborators.
- Ad hoc audio and video calls
- Private and public group chats within the organization
- Integrations with 3rd party products
- Search results to be organized by date or relevance
- Enhanced video conferencing