Zoom Phone Reviews & Ratings 2024

Name: Welcome to Zoom Workplace, your AI-powered collaboration platform
Uploaded: 2024-03-25T09:56:26.000Z
Duration: 1 min 13 s
Description: Zoom Workplace is an AI-powered collaboration platform.

Overview

What is Zoom Phone?

Built on Zoom's platform, Zoom's cloud phone consolidates business communication and collaboration into a single system. Available in 40+ countries, with expandable coverage through a bring-your-own-carrier offering, Zoom Phone supports inbound and outbound calling through the public switched telephone network…

Recent Reviews

Zoom Phone: Streamlined Communication Excellence

10 out of 10

March 31, 2024

We originally started using Zoom Phone for both our queues and our leadership team. Since then, we've split our queues between Zoom Phone …

Zoom Phone review

10 out of 10

March 31, 2024

We use Zoom Phone for all of our Associates with the exception of our Call Center. Each associate is assigned a direct dial number. We …

Zoom Phone = Happy IT and Happy End Users

10 out of 10

March 31, 2024

We migrated to Zoom Phone from an on-premises Cisco system. Moving to a cloud based system was a top priority for us. We no longer had to …

Very Impressed with Zoom Phone

10 out of 10

March 31, 2024

Use this for sales outreach on a daily basis, and setting up meetings with ease with clients. I use Zoom Phone at every part of my day, …

Zoom Phones, the other Zoom Zoom

9 out of 10

March 31, 2024

We have decisively adopted Zoom Phone as our primary phone system for all business calls. Our primary challenge was overcome by …

My Zoom Phone review

8 out of 10

March 21, 2024

Conference rooms, meetings, voice/call-queues, and scheduling are all solutions we use Zoom Phone for.

Zoom Phone review

10 out of 10

March 12, 2024

Incentivized

We use Zoom Phone as our telephony solution, every user has their own line that is used for internal and external calling.

Zoom Phone is excellent Cloud-Based VoIP

9 out of 10

February 27, 2024

Incentivized

Zoom Phone was a great fit for us as our staff, mostly non-technical, was all-in on Zoom. We were able to go fully cloud-based with just a …

So glad we switched to Zoom Phone!

10 out of 10

February 27, 2024

Incentivized

We switched from a previous Voip system to Zoom Phone and will never switch again! Our previous carrier was spotty at best and never …

Why Zoom Phone is the best option?

10 out of 10

February 01, 2024

Incentivized

I work for a company that is a wholesale distributor of Zoom Phone for LATAM and Europe. The use of Zoom Phone is not only a tool for …

Zoom vs Other Meeting Apps

8 out of 10

December 06, 2023

Incentivized

Zoom is used for our staff (social workers, finance, hr, etc) to facilitate meetings and trainings.

One interface product that has all features needed

10 out of 10

September 25, 2023

Zoom replaced multiple applications to focus on one interface. We now use Zoom for chat, meetings, phone, and whiteboard. We are also …

Zoom in the Legal Vertical

9 out of 10

September 15, 2023

we moved our entire firm to Zoom...the desktop and mobile apps are easy to work for users and both make meetings a click away.

Global launch Zoom Phone

10 out of 10

November 11, 2022

Global migration from an on-site Avaya to Zoom Phone and the move is very easy. Great feedback from users on their new features they can …

Zoom Phone has been a reliable resource with a really great pricing structure

9 out of 10

April 28, 2022

Incentivized

We are an outbound calling organization. We use Zoom Phone all day every day to perform our sales focused activity.

Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 16 features

Answering rules (21)
10.0
100%
Mobile app for iOS (21)
10.0
100%
Call recording (22)
9.8
98%
Directory of employee names (21)
9.3
93%

Reviewer Pros & Cons

View all pros & cons

Lots of options when it comes to how you want calls to be distributed
there could be more stats available

Verified User

Director in Customer Service

Real Estate Company, 11-50 employees

Allow for integration with other phone systems to allow for easy communication.
It can be difficult to locate specific features in the Admin tools- several areas to navigate to.

Tom McAnally

Telecommunications Manager

Penn Mutual (Insurance, 1001-5000 employees)

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Pricing

View all pricing

Zoom Phone

N/A

Unavailable

What is Zoom Phone?

Entry-level set up fee?

No setup fee

For the latest information on pricing, visithttps://zoom.us/pricing/zoom-phone

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

36 people also want pricing

Alternatives Pricing

Google Voice

$10

per month

What is Google Voice?

Google Voice is a free IP telephony service that provides users with one phone number that can be forwarded to multiple phones or devices. It includes features such as call forwarding, voicemail translation, text messaging, and voice calls. Fees may apply for international calling.

Grasshopper

$29

per month

What is Grasshopper?

Grasshopper is an IP telephony business communication solution that provides companies with a toll-free or local phone number. It has both desktop and mobile applications and includes features such as custom greeting recording, call forwarding, call transfer, call reporting, and voicemail.

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Features

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

9.5

Avg 8.2

9.9
Hosted PBX
(12) Ratings
Hosted telephony infrastructure obviated the need for local PBX hardware
9.6
Multi-level Interactive Voice Response (IVR)
(12) Ratings
IVR is a phone menu allowing callers to interact with the system through voice and keypad
9.2
User templates
(16) Ratings
Create and apply batch configurations to multiple users at once
9.2
Call reports
(20) Ratings
Historical call analysis and trending metrics
9.3
Directory of employee names
(21) Ratings
Voice directory of all employees for self-service dialing

Call Management

Customized phone system settings

9.5

Avg 8.4

10
Answering rules
(21) Ratings
Ability to enter rules to route calls to main number or other extensions in case of absence
9.8
Call recording
(22) Ratings
Automatic recording of inbound and outbound calls
9.9
Call park
(17) Ratings
Ability to hold calls in virtual location and subsequently access from any phone in system
9.7
Call screening
(17) Ratings
Ability to block numbers or send calls directly to voicemail
9.7
Message alerts
(20) Ratings
Receive SMS and email message notifications for voice and fax messages

VoIP system collaboration

Team collaboration via cloud phone system

9.6

Avg 8.3

9.6
Video conferencing
(20) Ratings
Built-in video conferencing capabilities
9.6
Audio conferencing
(20) Ratings
Audio conferencing credentials for all on the system.
9.8
Video screen sharing
(20) Ratings
Users are able to share their screens with other meeting participants on video conference calls.
9.6
Instant messaging
(17) Ratings
Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.

Mobile apps

Apps are compatible with mobile devices.

Avg 8.3

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Product Details

What is Zoom Phone?

Features:

Post call summary & next steps

A post-call summary from Zoom’s AI Companion keeps the focus on the conversation instead of taking notes.

Voicemail task extraction

Tasks can be extracted from voicemails to speed getting caught up and understanding the next steps, without going through every voicemail.

Voicemail prioritization

Prioritizes urgent voicemails to help organize the work day.

Team SMS summary thread

Provides a concise overview of Team SMS threads in PowerPack so users can quickly catch up after time away from the phone.

Zoom Phone Features

Cloud PBX Features

Supported: Hosted PBX
Supported: Multi-level Interactive Voice Response (IVR)
Supported: User templates
Supported: Call reports
Supported: Directory of employee names

Call Management Features

Supported: Answering rules
Supported: Call recording
Supported: Call park
Supported: Call screening
Supported: Message alerts

VoIP system collaboration Features

Supported: Video conferencing
Supported: Audio conferencing
Supported: Video screen sharing
Supported: Instant messaging

Mobile apps Features

Supported: Mobile app for iOS
Supported: Mobile app for Android

Zoom Phone Videos

Zoom Phone is a full-featured cloud phone system built on the Zoom platform.

Zoom Workplace is an AI-powered collaboration platform.

Zoom Phone Integrations

Zoom Phone Competitors

Zoom Phone Technical Details

Deployment Types	On-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating Systems	Windows, Linux, Mac
Mobile Application	Apple iOS, Android

Zoom Phone Downloadables

How to Choose the Right Phone System for a Growing Business

Frequently Asked Questions

RingEX, Google Voice, and Grasshopper are common alternatives for Zoom Phone.

Reviewers rate Answering rules and Mobile app for iOS and Mobile app for Android highest, with a score of 10.

The most common users of Zoom Phone are from Mid-sized Companies (51-1,000 employees).

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Comparisons

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Reviews and Ratings

(92)

Attribute Ratings

Reviews

(1-24 of 24)

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March 31, 2024

Zoom Phone: Streamlined Communication Excellence

Verified User

Director in Customer Service

Real Estate Company, 11-50 employees

Score 10 out of 10

Vetted Review

Verified User

Zoom Phone Feature Ratings

Cloud PBX (5)

78%

7.8

Hosted PBX: N/A
N/A
Multi-level Interactive Voice Response (IVR): 100%
10.0
User templates: 100%
10.0
Call reports: 90%
9.0
Directory of employee names: 100%
10.0

Call Management (5)

80%

8.0

Answering rules: 100%
10.0
Call recording: 100%
10.0
Call park: 100%
10.0
Call screening: N/A
N/A
Message alerts: 100%
10.0

VoIP system collaboration (4)

72.5%

7.3

Video conferencing: 100%
10.0
Audio conferencing: N/A
N/A
Video screen sharing: 100%
10.0
Instant messaging: 90%
9.0

Mobile apps (2)

50%

5.0

Mobile app for iOS: N/A
N/A
Mobile app for Android: 100%
10.0

March 31, 2024

Zoom Phone review

Tom McAnally

Telecommunications Manager

Penn Mutual (Insurance, 1001-5000 employees)

Score 10 out of 10

Vetted Review

Verified User

Zoom Phone Feature Ratings

Cloud PBX (4)

82.5%

8.3

Hosted PBX: 100%
10.0
User templates: 70%
7.0
Call reports: 70%
7.0
Directory of employee names: 90%
9.0

Call Management (4)

85%

8.5

Answering rules: 100%
10.0
Call recording: 100%
10.0
Call park: 60%
6.0
Message alerts: 80%
8.0

VoIP system collaboration (4)

92.5%

9.3

Video conferencing: 100%
10.0
Audio conferencing: 100%
10.0
Video screen sharing: 80%
8.0
Instant messaging: 90%
9.0

Mobile apps (2)

100%

10.0

Mobile app for iOS: 100%
10.0
Mobile app for Android: 100%
10.0

March 31, 2024

Zoom Phone = Happy IT and Happy End Users

Bryce Catten

IT Systems Architect

MasterControl (Computer Software, 501-1000 employees)

Score 10 out of 10

Vetted Review

Verified User

Zoom Phone Feature Ratings

Cloud PBX (5)

92%

9.2

Hosted PBX: 100%
10.0
Multi-level Interactive Voice Response (IVR): 100%
10.0
User templates: 100%
10.0
Call reports: 60%
6.0
Directory of employee names: 100%
10.0

Call Management (5)

100%

10.0

Answering rules: 100%
10.0
Call recording: 100%
10.0
Call park: 100%
10.0
Call screening: 100%
10.0
Message alerts: 100%
10.0

VoIP system collaboration (1)

100%

10.0

Audio conferencing: 100%
10.0

Mobile apps (2)

100%

10.0

Mobile app for iOS: 100%
10.0
Mobile app for Android: 100%
10.0

March 31, 2024

Very Impressed with Zoom Phone

Verified User

Director in Sales

Staffing & Recruiting Company, 51-200 employees

Score 10 out of 10

Vetted Review

Verified User

Zoom Phone Feature Ratings

Cloud PBX (5)

60%

6.0

Hosted PBX: N/A
N/A
Multi-level Interactive Voice Response (IVR): N/A
N/A
User templates: 100%
10.0
Call reports: 100%
10.0
Directory of employee names: 100%
10.0

Call Management (5)

100%

10.0

Answering rules: 100%
10.0
Call recording: 100%
10.0
Call park: 100%
10.0
Call screening: 100%
10.0
Message alerts: 100%
10.0

VoIP system collaboration (4)

100%

10.0

Video conferencing: 100%
10.0
Audio conferencing: 100%
10.0
Video screen sharing: 100%
10.0
Instant messaging: 100%
10.0

Mobile apps (2)

50%

5.0

Mobile app for iOS: 100%
10.0
Mobile app for Android: N/A
N/A

March 31, 2024

Zoom Phones, the other Zoom Zoom

Verified User

Administrator in Information Technology

Financial Services Company, 201-500 employees

Score 9 out of 10

Vetted Review

Verified User

Zoom Phone Feature Ratings

Cloud PBX (3)

50%

5.0

Hosted PBX: 80%
8.0
Call reports: 20%
2.0
Directory of employee names: 50%
5.0

Call Management (2)

65%

6.5

Answering rules: 70%
7.0
Message alerts: 60%
6.0

VoIP system collaboration (4)

80%

8.0

Video conferencing: 80%
8.0
Audio conferencing: 80%
8.0
Video screen sharing: 80%
8.0
Instant messaging: 80%
8.0

Mobile apps (1)

80%

8.0

Mobile app for iOS: 80%
8.0

March 21, 2024

My Zoom Phone review

Verified User

Team Lead in Information Technology

Computer Software Company, 1001-5000 employees

Score 8 out of 10

Vetted Review

Verified User

Zoom Phone Feature Ratings

Cloud PBX (3)

66.66666666666667%

6.7

User templates: 70%
7.0
Call reports: 80%
8.0
Directory of employee names: 50%
5.0

Call Management (5)

78%

7.8

Answering rules: 90%
9.0
Call recording: 90%
9.0
Call park: 50%
5.0
Call screening: 80%
8.0
Message alerts: 80%
8.0

VoIP system collaboration (4)

80%

8.0

Video conferencing: 90%
9.0
Audio conferencing: 90%
9.0
Video screen sharing: 90%
9.0
Instant messaging: 50%
5.0

Mobile apps (2)

80%

8.0

Mobile app for iOS: 80%
8.0
Mobile app for Android: 80%
8.0

March 12, 2024

Zoom Phone review

Ahmed Metwally

Director

Lowenstein (Law Practice, 501-1000 employees)

Score 10 out of 10

Vetted Review

Verified User

Incentivized

Zoom Phone Feature Ratings

Cloud PBX (5)

100%

10.0

Hosted PBX: 100%
10.0
Multi-level Interactive Voice Response (IVR): 100%
10.0
User templates: 100%
10.0
Call reports: 100%
10.0
Directory of employee names: 100%
10.0

Call Management (5)

100%

10.0

Answering rules: 100%
10.0
Call recording: 100%
10.0
Call park: 100%
10.0
Call screening: 100%
10.0
Message alerts: 100%
10.0

VoIP system collaboration (4)

100%

10.0

Video conferencing: 100%
10.0
Audio conferencing: 100%
10.0
Video screen sharing: 100%
10.0
Instant messaging: 100%
10.0

Mobile apps (2)

100%

10.0

Mobile app for iOS: 100%
10.0
Mobile app for Android: 100%
10.0

February 27, 2024

Zoom Phone is excellent Cloud-Based VoIP

DAVE LYONS

IT DIrector

Texas Baptists (Religious Institutions, 201-500 employees)

Score 9 out of 10

Vetted Review

Verified User

Incentivized

Zoom Phone Feature Ratings

Cloud PBX (5)

90%

9.0

Hosted PBX: 100%
10.0
Multi-level Interactive Voice Response (IVR): 90%
9.0
User templates: 90%
9.0
Call reports: 80%
8.0
Directory of employee names: 90%
9.0

Call Management (5)

100%

10.0

Answering rules: 100%
10.0
Call recording: 100%
10.0
Call park: 100%
10.0
Call screening: 100%
10.0
Message alerts: 100%
10.0

VoIP system collaboration (4)

100%

10.0

Video conferencing: 100%
10.0
Audio conferencing: 100%
10.0
Video screen sharing: 100%
10.0
Instant messaging: 100%
10.0

Mobile apps (2)

100%

10.0

Mobile app for iOS: 100%
10.0
Mobile app for Android: 100%
10.0

February 27, 2024

So glad we switched to Zoom Phone!

Linda Rooney

CEO

DandeLions Digital (Marketing & Advertising, 1-10 employees)

Score 10 out of 10

Vetted Review

Verified User

Incentivized

Zoom Phone Feature Ratings

Cloud PBX (5)

100%

10.0

Hosted PBX: 100%
10.0
Multi-level Interactive Voice Response (IVR): 100%
10.0
User templates: 100%
10.0
Call reports: 100%
10.0
Directory of employee names: 100%
10.0

Call Management (5)

100%

10.0

Answering rules: 100%
10.0
Call recording: 100%
10.0
Call park: 100%
10.0
Call screening: 100%
10.0
Message alerts: 100%
10.0

VoIP system collaboration (4)

85%

8.5

Video conferencing: 80%
8.0
Audio conferencing: 80%
8.0
Video screen sharing: 90%
9.0
Instant messaging: 90%
9.0

Mobile apps (1)

100%

10.0

Mobile app for Android: 100%
10.0

February 01, 2024

Why Zoom Phone is the best option?

Wenceslao Unzueta

Product Manager

West Telco (Telecommunications, 51-200 employees)

Score 10 out of 10

Vetted Review

Reseller Incentivized

Zoom Phone Feature Ratings

Cloud PBX (5)

94%

9.4

Hosted PBX: 100%
10.0
Multi-level Interactive Voice Response (IVR): 100%
10.0
User templates: 80%
8.0
Call reports: 100%
10.0
Directory of employee names: 90%
9.0

Call Management (5)

98%

9.8

Answering rules: 100%
10.0
Call recording: 100%
10.0
Call park: 100%
10.0
Call screening: 100%
10.0
Message alerts: 90%
9.0

VoIP system collaboration (4)

100%

10.0

Video conferencing: 100%
10.0
Audio conferencing: 100%
10.0
Video screen sharing: 100%
10.0
Instant messaging: 100%
10.0

Mobile apps (1)

100%

10.0

Mobile app for iOS: 100%
10.0

December 06, 2023

Zoom vs Other Meeting Apps

Joe Zicari

Network Administrator

The Children's Village (Non-profit Organization Management, 1001-5000 employees)

Score 8 out of 10

Vetted Review

Verified User

Incentivized

Zoom Phone Feature Ratings

Cloud PBX (1)

80%

8.0

Directory of employee names: 80%
8.0

Call Management (5)

20%

2.0

Answering rules: N/A
N/A
Call recording: 100%
10.0
Call park: N/A
N/A
Call screening: N/A
N/A
Message alerts: N/A
N/A

VoIP system collaboration

N/A

Mobile apps (2)

100%

10.0

Mobile app for iOS: 100%
10.0
Mobile app for Android: 100%
10.0

September 25, 2023

One interface product that has all features needed

Megan Bell

Organzational Transformation Analyst

Werner Enterprises (Transportation/Trucking/Railroad, 10,001+ employees)

Score 10 out of 10

Vetted Review

Verified User

Zoom Phone Feature Ratings

Cloud PBX (3)

33.333333333333336%

3.3

Hosted PBX: N/A
N/A
Multi-level Interactive Voice Response (IVR): N/A
N/A
Directory of employee names: 100%
10.0

Call Management (5)

82%

8.2

Answering rules: 100%
10.0
Call recording: 100%
10.0
Call park: 100%
10.0
Call screening: 100%
10.0
Message alerts: 10%
1.0

VoIP system collaboration

N/A

Mobile apps (2)

25%

2.5

Mobile app for iOS: 50%
5.0
Mobile app for Android: N/A
N/A

September 15, 2023

Zoom in the Legal Vertical

Becky Bobrink

Telecom Engineer

Polsinelli PC (Law Practice, 1001-5000 employees)

Score 9 out of 10

Vetted Review

Verified User

Zoom Phone Feature Ratings

Cloud PBX (3)

N/A

Hosted PBX: N/A
N/A
Multi-level Interactive Voice Response (IVR): N/A
N/A
Directory of employee names: N/A
N/A

Call Management (5)

80%

8.0

Answering rules: 80%
8.0
Call recording: 80%
8.0
Call park: 80%
8.0
Call screening: 80%
8.0
Message alerts: 80%
8.0

VoIP system collaboration

N/A

Mobile apps (2)

90%

9.0

Mobile app for iOS: 90%
9.0
Mobile app for Android: 90%
9.0

November 11, 2022

Global launch Zoom Phone

Verified User

Director in Information Technology

Financial Services Company, 1001-5000 employees

Score 10 out of 10

Vetted Review

Verified User

Zoom Phone Feature Ratings

Cloud PBX (4)

90%

9.0

Multi-level Interactive Voice Response (IVR): 90%
9.0
User templates: 90%
9.0
Call reports: 80%
8.0
Directory of employee names: 100%
10.0

Call Management (5)

52%

5.2

Answering rules: 100%
10.0
Call recording: 80%
8.0
Call park: N/A
N/A
Call screening: 80%
8.0
Message alerts: N/A
N/A

VoIP system collaboration (4)

97.5%

9.8

Video conferencing: 100%
10.0
Audio conferencing: 100%
10.0
Video screen sharing: 100%
10.0
Instant messaging: 90%
9.0

Mobile apps (2)

100%

10.0

Mobile app for iOS: 100%
10.0
Mobile app for Android: 100%
10.0

April 28, 2022

Zoom Phone has been a reliable resource with a really great pricing structure

Lonnie Hansen

Director of Business Development

Fuel Sales (E-Learning, 11-50 employees)

Score 9 out of 10

Vetted Review

Verified User

Incentivized

Zoom Phone Feature Ratings

Cloud PBX (5)

48%

4.8

Hosted PBX: N/A
N/A
Multi-level Interactive Voice Response (IVR): N/A
N/A
User templates: 80%
8.0
Call reports: 60%
6.0
Directory of employee names: 100%
10.0

Call Management (5)

100%

10.0

Answering rules: 100%
10.0
Call recording: 100%
10.0
Call park: 100%
10.0
Call screening: 100%
10.0
Message alerts: 100%
10.0

VoIP system collaboration (4)

97.5%

9.8

Video conferencing: 100%
10.0
Audio conferencing: 100%
10.0
Video screen sharing: 100%
10.0
Instant messaging: 90%
9.0

Mobile apps (2)

50%

5.0

Mobile app for iOS: 100%
10.0
Mobile app for Android: N/A
N/A

March 01, 2022

Zoom Phone is a plus

Jim Schuman

Regional Sales Manager

American Wood Fibers, Inc. (Paper & Forest Products, 201-500 employees)

Score 10 out of 10

Vetted Review

Verified User

Incentivized

Zoom Phone Feature Ratings

Cloud PBX (5)

60%

6.0

Hosted PBX: N/A
N/A
Multi-level Interactive Voice Response (IVR): N/A
N/A
User templates: 100%
10.0
Call reports: 100%
10.0
Directory of employee names: 100%
10.0

Call Management (4)

75%

7.5

Answering rules: 100%
10.0
Call recording: 100%
10.0
Call screening: N/A
N/A
Message alerts: 100%
10.0

VoIP system collaboration (4)

75%

7.5

Video conferencing: 100%
10.0
Audio conferencing: 100%
10.0
Video screen sharing: 100%
10.0
Instant messaging: N/A
N/A

Mobile apps (2)

50%

5.0

Mobile app for iOS: 100%
10.0
Mobile app for Android: N/A
N/A

November 25, 2021

A excelent option cloud Phone System nowadays

Eugenio Fajardo

Jefe de Proyectos de Cómputo

Universidad Iberoamericana (Education Management, 1001-5000 employees)

Score 9 out of 10

Vetted Review

Verified User

Incentivized

Zoom Phone Feature Ratings

Cloud PBX (4)

90%

9.0

Hosted PBX: 80%
8.0
User templates: 100%
10.0
Call reports: 80%
8.0
Directory of employee names: 100%
10.0

Call Management (3)

96.66666666666666%

9.7

Answering rules: 90%
9.0
Call recording: 100%
10.0
Call screening: 100%
10.0

VoIP system collaboration (3)

100%

10.0

Video conferencing: 100%
10.0
Audio conferencing: 100%
10.0
Video screen sharing: 100%
10.0

Mobile apps (2)

90%

9.0

Mobile app for iOS: 90%
9.0
Mobile app for Android: 90%
9.0

July 21, 2021

Zoom Phone Review

Verified User

Employee in Sales

Internet Company, 1-10 employees

Score 9 out of 10

Vetted Review

Verified User

Incentivized

Zoom Phone Feature Ratings

Cloud PBX (1)

80%

8.0

Call reports: 80%
8.0

Call Management (5)

66%

6.6

Answering rules: 50%
5.0
Call recording: 90%
9.0
Call park: 80%
8.0
Call screening: 80%
8.0
Message alerts: 30%
3.0

VoIP system collaboration (4)

80%

8.0

Video conferencing: 100%
10.0
Audio conferencing: 100%
10.0
Video screen sharing: 100%
10.0
Instant messaging: 20%
2.0

Mobile apps (2)

90%

9.0

Mobile app for iOS: 90%
9.0
Mobile app for Android: 90%
9.0

May 10, 2021

Zoom Phone Satisfaction

Verified User

Employee in Customer Service

Education Management Company, 501-1000 employees

Score 8 out of 10

Vetted Review

Verified User

Incentivized

Zoom Phone Feature Ratings

Cloud PBX (5)

40%

4.0

Hosted PBX: N/A
N/A
Multi-level Interactive Voice Response (IVR): N/A
N/A
User templates: N/A
N/A
Call reports: 100%
10.0
Directory of employee names: 100%
10.0

Call Management (5)

18%

1.8

Answering rules: N/A
N/A
Call recording: N/A
N/A
Call park: N/A
N/A
Call screening: N/A
N/A
Message alerts: 90%
9.0

VoIP system collaboration (4)

N/A

Video conferencing: N/A
N/A
Audio conferencing: N/A
N/A
Video screen sharing: N/A
N/A
Instant messaging: N/A
N/A

Mobile apps (2)

N/A

Mobile app for iOS: N/A
N/A
Mobile app for Android: N/A
N/A

May 07, 2021

Game Changing System...Don't Waste Your Time Looking at the Others

Verified User

Manager in Information Technology

Higher Education Company, 51-200 employees

Score 10 out of 10

Vetted Review

Verified User

Incentivized

Zoom Phone Feature Ratings

Cloud PBX (5)

62%

6.2

Hosted PBX: 100%
10.0
Multi-level Interactive Voice Response (IVR): 100%
10.0
User templates: 10%
1.0
Call reports: 50%
5.0
Directory of employee names: 50%
5.0

Call Management (5)

80%

8.0

Answering rules: 80%
8.0
Call recording: 90%
9.0
Call park: 70%
7.0
Call screening: 70%
7.0
Message alerts: 90%
9.0

VoIP system collaboration (4)

95%

9.5

Video conferencing: 100%
10.0
Audio conferencing: 100%
10.0
Video screen sharing: 100%
10.0
Instant messaging: 80%
8.0

Mobile apps (2)

80%

8.0

Mobile app for iOS: 80%
8.0
Mobile app for Android: 80%
8.0

September 11, 2020

Hold a Business Meeting From the Palm of Your Hand With Zoom Phone

Verified User

Employee in Marketing

Fine Art Company, 11-50 employees

Score 8 out of 10

Vetted Review

Verified User

Incentivized

Zoom Phone Feature Ratings

Cloud PBX (5)

N/A

Hosted PBX: N/A
N/A
Multi-level Interactive Voice Response (IVR): N/A
N/A
User templates: N/A
N/A
Call reports: N/A
N/A
Directory of employee names: N/A
N/A

Call Management (5)

N/A

Answering rules: N/A
N/A
Call recording: N/A
N/A
Call park: N/A
N/A
Call screening: N/A
N/A
Message alerts: N/A
N/A

VoIP system collaboration (4)

72.5%

7.3

Video conferencing: 80%
8.0
Audio conferencing: 80%
8.0
Video screen sharing: 60%
6.0
Instant messaging: 70%
7.0

Mobile apps (2)

40%

4.0

Mobile app for iOS: 80%
8.0
Mobile app for Android: N/A
N/A

April 23, 2020

Fantastic VOIP System for Remote Work

Verified User

Employee in Sales

Legal Services Company, 201-500 employees

Score 9 out of 10

Vetted Review

Verified User

Incentivized

Zoom Phone Feature Ratings

Cloud PBX (3)

56.66666666666667%

5.7

Hosted PBX: 90%
9.0
Multi-level Interactive Voice Response (IVR): 40%
4.0
Directory of employee names: 40%
4.0

Call Management (2)

75%

7.5

Call recording: 80%
8.0
Call screening: 70%
7.0

VoIP system collaboration (3)

90%

9.0

Video conferencing: 90%
9.0
Audio conferencing: 90%
9.0
Video screen sharing: 90%
9.0

Mobile apps

N/A

April 23, 2020

the greatest soft phone on the market!

Verified User

Employee in Human Resources

Outsourcing/Offshoring Company, 11-50 employees

Score 10 out of 10

Vetted Review

Verified User

Incentivized

Zoom Phone Feature Ratings

Cloud PBX (5)

60%

6.0

Hosted PBX: N/A
N/A
Multi-level Interactive Voice Response (IVR): 100%
10.0
User templates: N/A
N/A
Call reports: 100%
10.0
Directory of employee names: 100%
10.0

Call Management (5)

80%

8.0

Answering rules: 100%
10.0
Call recording: 100%
10.0
Call park: 100%
10.0
Call screening: N/A
N/A
Message alerts: 100%
10.0

VoIP system collaboration (4)

100%

10.0

Video conferencing: 100%
10.0
Audio conferencing: 100%
10.0
Video screen sharing: 100%
10.0
Instant messaging: 100%
10.0

Mobile apps (2)

100%

10.0

Mobile app for iOS: 100%
10.0
Mobile app for Android: 100%
10.0

April 02, 2020

We switched to Zoom and haven't looked back!

Jonathan Tanis

Director of Product Development

BeyondPay, Inc. (Computer Software, 11-50 employees)

Score 10 out of 10

Vetted Review

Verified User

Incentivized

Zoom Phone Feature Ratings

Cloud PBX (4)

97.5%

9.8

Hosted PBX: 100%
10.0
Multi-level Interactive Voice Response (IVR): 100%
10.0
User templates: 100%
10.0
Call reports: 90%
9.0

Call Management (5)

100%

10.0

Answering rules: 100%
10.0
Call recording: 100%
10.0
Call park: 100%
10.0
Call screening: 100%
10.0
Message alerts: 100%
10.0

VoIP system collaboration (4)

100%

10.0

Video conferencing: 100%
10.0
Audio conferencing: 100%
10.0
Video screen sharing: 100%
10.0
Instant messaging: 100%
10.0

Mobile apps (2)

100%

10.0

Mobile app for iOS: 100%
10.0
Mobile app for Android: 100%
10.0

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