ADP Workforce Now - excellent for large (500+) employers; not cost effective for small employers
September 19, 2018
ADP Workforce Now - excellent for large (500+) employers; not cost effective for small employers
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with ADP Workforce Now
Workforce Now is not currently being used by my organization. It was previously used as our payroll processor by our four hotel properties (approx 50 EEs per property). ADP in some form (PayExpert before WFN) had been used by our hotels for over 10 years.
- Reporting capabilities (particularly custom reports)
- Easy to set up and customize
- Tax withholding updates
- Customer service/tech support. Very hit or miss, sometimes I'd call and get someone excellent, other times I'd be passed around to different departments. Also sometimes a long wait time.
- It was annoying to have to 'toggle' between employee information screens (pay information, personal information, employment information, etc.)
- Biggest con was the price. We significantly reduced our payroll processing costs by choosing a different company with a local office. ADP is probably better suited to very large companies with 1000s of employees.
- By switching from ADP WFN to a smaller payroll provider (with the same capabilities as we were using with ADP), we saved 40%.
Our HR team has saved time, but I'm not sure how much. - PTO calculations and tracking were previously done in an Excel spreadsheet. Tracking them in WFN was absolutely easier and there was less room for error. There were certainly time savings, although I'm not sure how much.
All the solutions we reviewed were fairly similar to ADP WFN in terms of the capabilities/products we were using. Pricing was also pretty similar across the board, with the exception of iSolved, which is the provider we chose to go with after +10 years with ADP.