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Mostly great with just a few setbacks
Updated August 06, 2020

Mostly great with just a few setbacks

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

We use is company wide as our HRIS. However, those of us in HR are the main users.
  • Continual improvements allow for increased efficiency of HR functions.
  • The new chat function has helped us fix issues and/or get answers much more quickly.
  • Screening and Selection Services are unable to verify education consistently.
  • Some workflows could be improved. When certain changes are made, they have to be made in multiple areas of ADP. It would be nice to have those parts speak to one another. For example, when changing an employment status, that has to be changed in multiple areas of the employment profile.
  • I would love to see the chat options available for all areas of ADP.
  • We do not need a large HR department to handle our employees.
  • Our small department is able to work effectively with one another because many of our functions are completed through ADP.
  • Medtrainer.
  • Benefit providers
ADP makes most aspects of my job much easier. It is nice to have the majority of our employee information housed all in one place.

We have looked into the different performance options offered through ADP, and they don't necessarily meet our needs with the way we function. I can see how they would be beneficial to many different industries though. I love the thought of being able to dig into employee motivation as a way to get to know employees better.

ADP Workforce Now Feature Ratings

7.0
Employee demographic data
10
Employment history
4
Job profiles and administration
7
Workflow for transfers, promotions, pay raises, etc.
7
Organizational charting
Not Rated
Organization and location management
7
Compliance data (COBRA, OSHA, etc.)
Not Rated
7.4
Pay calculation
7
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
6
Direct deposit files
8
Salary revision and increment management
8
Reimbursement management
8
7.3
Approval workflow
7
Balance details
8
Annual carry-forward and encashment
7
8.0
View and generate pay and benefit information
8
Update personal information
8
View company policy documentation
Not Rated
Employee recognition
Not Rated
Asset Management ()
Not Rated
8.0
Report builder
9
Pre-built reports
7
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
7.0
Job Requisition Management
8
Company Website Posting
8
Publish to Social Media
7
Job Search Site Posting
Not Rated
Applicant Tracking
5
Notifications and Alerts
7

Using ADP Workforce Now

230 - All employees use ADP to access timecards, to request PTO, to view documents, etc. Management uses to complete timecards and access certain employee information. Our HR department uses is much more extensively.
I am sorry, I don't quite understand the question.
  • Recruiting
  • Running reports of all kinds
  • Tracking required talent information for our employees
  • Compensation

Evaluating ADP Workforce Now and Competitors

Yes - It was replaced before I arrived, so I am unsure of what we were using previously.
  • Product Features
  • Product Usability
I was not part of this process.

ADP Workforce Now Support

Sometimes our issues get fixed right away. Other times, we are told the issue is being looked into but never hear back.
ProsCons
Knowledgeable team
Support cares about my success
Difficult to get immediate help
On multiple occasions, I was able to get quick support to fix issues with benefits that I was unable to fix myself. That is the one consistent area where I have experienced quick turn around with my support inquiries.

Using ADP Workforce Now

I am pretty good at diving in and learning my way around many systems. Mostly, I find that ADP is easy to navigate. Like any system, it has its quirks that I have learned to navigate around. I can see how the system might be more cumbersome for someone who is less savvy with technology.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Convenient
Feel confident using
None
  • Recruiting
  • Updating employee information
  • Certain mass changes
  • Finding where to make changes within the SETUP tab
Yes - I don't use it often and the functions are limited for how I use ADP.