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A great product with customer service that could be improved.
October 05, 2021

A great product with customer service that could be improved.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

ADP Workforce Now is being used by the Payroll team to process payroll for multiple companies. In addition, we make use of the tax services and benefits module. It simplifies the payroll process and helps ensure the employee benefits are assigned correctly. In addition, it saves time by completing quarterly filings and annual employee tax documents.
  • Tax accuracy
  • Payment accuracy
  • API integrations
  • Customer service responsiveness
  • Amendment filing speed
  • Local tax compliance updates
  • Saved payroll team significant time, allowing the company to avoid scaling during growth.
ADP scales well from small to large companies. I've personally been a part of scaling with WFN from 600-1400 employees and the system was always able to keep up with the increased demand. Setup when first joining is essential as changing flawed design is difficult.
  • Ease
  • Harri
  • People Matter
  • Empower Retirement
Generally easy. Any vendor with an ADP API was little involvement on our end. When a vendor relied on export/import they always had an ADP-approved template available.
ADP's ROI and strong track record has always kept us in their camp despite other vendors attempting to pull us away.

Do you think ADP Workforce Now delivers good value for the price?

Yes

Are you happy with ADP Workforce Now's feature set?

Yes

Did ADP Workforce Now live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ADP Workforce Now go as expected?

I wasn't involved with the implementation phase

Would you buy ADP Workforce Now again?

Yes

Customer service support can be lacking at times. Client services is hit or miss -- some representatives have incredible levels of knowledge while others know less about the system than the users. Follow up times on high priority cases can also be quite slow even when timing is a salient factor.
I'd say this product is great for companies from 100-2,500 employees. Less than 100 the cost is likely not worth the benefit and over 2,500 some of the features may not scale as well.

ADP Workforce Now Feature Ratings

8.1
Employee demographic data
10
Employment history
7
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
8
Organizational charting
6
Organization and location management
7
Compliance data (COBRA, OSHA, etc.)
10
8.5
Pay calculation
10
Support for external payroll vendors
7
Off-cycle/On-Demand payment
9
Benefit plan administration
8
Direct deposit files
10
Salary revision and increment management
7
Reimbursement management
Not Rated
9.3
Approval workflow
8
Balance details
10
Annual carry-forward and encashment
10
9.7
View and generate pay and benefit information
10
Update personal information
9
View company policy documentation
10
Employee recognition
Not Rated
Asset Management ()
Not Rated
7.7
Report builder
10
Pre-built reports
5
Ability to combine HR data with external data
8
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated