Functional and accurate, but lacks some logistics
October 06, 2021
Functional and accurate, but lacks some logistics

Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with ADP Workforce Now
Full HR & Payroll suite. We are using it for Human Resource management and payroll. We also use benefits administration and talent. We hope to implement more of the features in the near future. It solved the problem of an old, antiquated HCM suite and payroll process and allows for more streamlined efficient processes.
Pros
- Payroll
- Benefits Administration
- Security
Cons
- Access to account manager/customer service - faster response
- [I feel] customer service should be more willing to help. It always seems like they want to push it off.
- [In my opinion] they should stop giving "no, that's not possible" answers
- More transparency up the ladder
- Easier to pull reports
- More efficient payroll (from 3 days to 1-1.5 days process)
- 401K provider
- Carrier connect (benefits providers)
- Attendance automation
Sage ABRA, Sage HCM Suite, Insperity, UltiPro, Criterion, Kronos
Do you think ADP Workforce Now delivers good value for the price?
Yes
Are you happy with ADP Workforce Now's feature set?
Yes
Did ADP Workforce Now live up to sales and marketing promises?
No
Did implementation of ADP Workforce Now go as expected?
No
Would you buy ADP Workforce Now again?
Yes
ADP Workforce Now Feature Ratings
COVID-19 Response
I wish I would have known their full support prior to this week. They provide much more than I knew. They automate setup for FFCRA pay codes, memos, and tracking.
We did not utilize these. We did not need to implement a return to work plan and handled our PPP outside of WFN.
We reviewed ADP guidance, but did not utilize the toolkit or communication. Some of the webinars I felt could have dug a little deeper.
I have certainly received less pay stub requests! We are still working on vamping up the self-service side.
Using ADP Workforce Now
20 - Payroll, Accounting, Officer, Recruiting, Safety, HR, Supervisors
2 - Payroll/IT. Our payroll administrator is one of the "experts" that usually knows how to help in any module.
- Payroll
- HCM
- Talent
- Automated feed to 401k
- Automated feed to benefits providers
- Open enrollment
- Onboarding
- Performance review tracking
- Metrics
Comments
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