One of the best SMB products available

We currently have limited options in Argentina regarding all the features available for this product in other locations, but as a Cisco voice service family product, it's always among the top-recommended choices for use and resale to customers, with no blind spots when selected and all of Cisco's expertise and support behind it.

Cisco Collaboration endpoints are the best in the market, and are designed to work at state-of-the-art level with videoconferencing and content sharing, wich is something far more complete that "just a voice call", but using the same endpoints for conference calls makes a lot of difference compared to a simple speakerphone system or even a conference phone system. A full Cisco approach for office or meeting room equipment is a safe bet to ensure high level user experiences.

Regarding security, Cisco Webex Calling, or Cisco products in general, always stand out among their competitors with their features and standards or new security technologies, and usually set a path to be followed later by other companies. This conception about security maintained by Cisco across all their product lines, applies to user's best practices and meetings features associated to moderation or hosting, particularly regarding multitudinary events, so every call, meeting or event is secure and all the information is available and visible to the meeting's owners.Regarding interoperability, there is an integration for and with almost every other platform or system you may need, and if there isn't a specific integration, probably -almost certainly- a well documented workaround can be found.

Other companies may have a far more advanced status regarding the implementation of a hybrid work solution. We're a little behind since it was a reactive solution after Covid pandemic began, but I think this is probably the case for most companies around the globe.Depending on the pre-Covid technology status or policies of the company, it may be some differences, but the target should be similar regarding user equipment, services and necessities, both office or home/anywhere: laptop + AnyConnect + Webex App + Webex Meetings/Events, and Desk or Room equipment for top level users or office facilities.

The technology may be available, even the budget may be approved, but the mindset is very hard to set in the right direction. The main challenges were always about management, follow up and human collaboration to get a productive standard for the remote work environment.

Web meetings and videoconferencing aren't new, but hybrid work made them massive. We used to have a harder agenda, since we needed to line up the activities regarding the people we were going to visit, physically, while now we've become more flexible and more objective oriented about how we organize our daily activities.

There is another part of this review that mentions interoperability, and I've mentioned more than once what I consider a very important -if not the most important- differential when you set up a platform, system or service, which is the user experience.To me, Cisco is the only company that offers a complete portfolio of products to provide the end user the best experience, evenly across all platforms and wherever may be located.

I'm used to Enterprise Agreements, which are pretty complete when it comes to support, only selecting the level of hardware replacement plans. But whenever I've experienced the standard TAC support, I've received a very solid response.