Item: Cornerstone OnDemand
Rating: 7
Author: Verified User

Overall Satisfaction with Cornerstone OnDemand

Use Cases and Deployment Scope

Cornerstone is used by the whole organization, but several processes are mainly used in Germany. We´re using cornerstone for - Recruiting - Onboarding (Germany only) - Learning + Content, incl. mobile - Performance - Engage - Reporting - Forms (very few) With Cornerstone, we consolidated severy processes and HR systems on one central platform.

Pros and Cons

Pros

Learning Management
Performance Management
Reporting
Customer-Community
Documentation, Helpsites, System-Learning-Content

Cons

Forms
OrgCharting
Core-Capabillities
Data model

Return on Investment

Transperency
Measurability
solid base for decision making
increased productivity and time savings

Product Configurability

If you are willing to standardize processes and be creative in terms of alternative solutions, Cornerstone has the right level of configurability.

Alternatives Considered

Workday Human Capital Management, Oracle Cloud HCM and Saba Cloud

Cornerstone perfectly fits into a mid-size company, also in prizing (annual fee and implementation), where flexibility is key.

Key Insights

Do you think Cornerstone OnDemand delivers good value for the price?

Yes

Are you happy with Cornerstone OnDemand's feature set?

Yes

Did Cornerstone OnDemand live up to sales and marketing promises?

Yes

Did implementation of Cornerstone OnDemand go as expected?

Yes

Would you buy Cornerstone OnDemand again?

Yes

Other Software Used

Microsoft Teams, UKG HR Service Delivery, DocuSign

Likelihood to Recommend

Cornerstone is leading for learning management and is great for learning content. Most of the user-frontends have a modern UI and are mobile-friendly. The Reporting 2.0-Module is great and still evolving. The interface options for data import are really smart. On the other hand, it´s really tough to use Cornerstone as a master data/core system. The forms- and workflow engine is really poor (new workflow engine upcoming in 2022), the OrgCharti-Engine is very rudimentary, the engage-module has lots of room for improvement. The recruiting module is solid, but not a frontrunner.

Cornerstone OnDemand Feature Ratings

Using Cornerstone OnDemand

Users and Roles

1400 - Human resources
Sales
IT
Finance
Markerting
Managers and employees

Support Headcount Required

1 -

HR-IT Release Consulting;
HR-IT Demand Management;
HR Process Clearing & consulting;
HR-IT Solution Consulting

Business Processes Supported

Hiring & onboarding
Annual performance review
Engage-Surveys
Learning

Innovative Uses

Currently using the OrgCharting as our primary Org-Charting-Engine
Using the learning-booking-engine for notebook-switch-planning

Future Planned Uses

Compensation
New performance-model, including Skills-engine

Likelihood to Renew

We already renewed our licenses

Usability Pros and Cons

Pros	Cons
Like to use Relatively simple Easy to use Technical support not required Consistent Feel confident using	Cumbersome

Easy Tasks

Conversations
Goals
Edge Datafeed
Reporting 2.0

Difficult Tasks

Recruiting configuration
Forms configuration
Core configuration

Mobile Interface Availability and Impressions

Yes - In the user front end, the mobile interface mostly works quite well, in the backend, it´s not useful to work via mobile.

Products Replaced

Yes - Ingentis OrgManager
Microsoft Forms (partial)
Lumesse
heroes recruiting

Key Differentiators

Price
Product Features
Product Usability

Price and functionality, this combination was most important for our decision to choose cornerstone

Evaluation Lessons Learned

Clear internal focus and strategy is key.

Usability

Many oldschool-sites for the admins, but in the frontend mostly modern and intuitive.

Cornerstone OnDemand Implementation

Implementation Rating

Due to the uncomplex data model, Cornerstone can be implemented very fast (2 - 4 months for each module), this makes it easy to deliver first results in an adequate way.
Based on this, the implementation is not that complicated so you can strongly focus on HR-relevant topics and issues.

Implementation Details / Implementation Partner

Third-party professional services

CLEVIS
https://www.clevis.de/

Implementation Phases

Yes - Our first implementation wave was splitted into separate phases for each module.
We started with Recruiting, had a smaller internal phase for Preboarding, moved on with Performance and finished the first wave with Learning and the Learning App.

Change Management Lessons

Change management was a big part of the implementation and was well-handled - You have to deal with different stakeholders and have to find a way to include each party in an adaquate way, e.g.
- Top Management
- HR-colleagues
- works council
- managers
- employees
- IT
It´s obvious, that each group needs to be involved in a different way.

Implementation Issues

Existing process does not fit with the technical solution
Expecations in terms of features, functionalities, reduction of effort were too high
Management-switch during the implementation (SW was already choosen)

Cornerstone OnDemand Support

Support Rating

Great customer community and very good technical customer support.

Cornerstone OnDemand Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Support understands my problem Support cares about my success	None

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