Overall Satisfaction with Gong
I use Gong to document discussions I have with customers and prospects, and to go back to the recording after the call to take out the action items. In addition, I can hear recordings of other team members with customers and prospects and understand firsthand the market perspective and needs around our product.
- Capturing the entire call
- provide good transcript of the call
- Simple to collaborate meeting notes with different stockholders
- Help me improve my pitch as I can listen back
- Help train the team with live examples of what's working and what is less effective
- Building an action item that I can integrate into my workflow tool can be nice (Jira, Monday, etc...)
- Gong help me focus our roadmap on things that will move the product forward
- Gong helps me understand how sales understood enablement sessions and are they following the guidance
I'm a product person, not sales, so this capability is less relevant to my usage. I believe it provides the needed value to our sales team based on discussions I had with some sales leaders.
Learning from discussions of other team members with customers and prospects enabled me to learn more insight (compared to the calls I did personally).
Nicer and smoother in my eyes
Do you think Gong delivers good value for the price?
Yes
Are you happy with Gong's feature set?
Yes
Did Gong live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Gong go as expected?
I wasn't involved with the implementation phase
Would you buy Gong again?
Yes