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Better than google search
Updated September 29, 2023

Better than google search

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Guru

We have many applications and guidelines we have to follow. This allows a lot of information to be searched for the most effective and efficient way possible. Without Guru, it would be much more difficult to make sure the information we were providing to our customers was complete and correct.
  • Sort all data
  • You can cross reference information
  • You can customize your view to cater to what you need
  • Keywords can sometimes be conveluded
  • Multiple cards get pulled that don't make sense
  • Documents can be sorted easily
  • Contact information can be cross referenced
  • One key word can bring up a lot of information
  • It opens up every piece of knowledge to everyone
  • You can find your answer quickly without pulling your hair out
This is much more user friendly!

Do you think Guru delivers good value for the price?

Not sure

Are you happy with Guru's feature set?

Yes

Did Guru live up to sales and marketing promises?

Yes

Did implementation of Guru go as expected?

Yes

Would you buy Guru again?

Yes

We can attach documents that pertain to that specific document easily. Tables are easily visible.

Using Guru

100
  • cross-referencing
  • find documents
  • We can link everything to one site
  • We could be able to open it up to partners as well
  • Integrate with our CRM

Evaluating Guru and Competitors

  • Integration with Other Systems
  • Ease of Use
Anyone can use it
I am not sure that I would change anything

Guru Implementation

Everything came up quickly, and they can add to or correct easily
  • Implemented in-house
  • Getting everything cross-referenced

Guru Training

Configuring Guru

We are still exploring the configurability.
I do not work directly on configurations.
Some - we have done small customizations to the interface - It is fairly simple
I do not handle the customization

Guru Support

It can be hard to narrow down a searchh
ProsCons
Knowledgeable team
Problems get solved
No escalation required
Immediate help available
Support understands my problem
Quick Initial Response
Not kept informed
No we did not. We have excellent IT
I could not login, but they got me up and running instantly

Using Guru

It is pretty user friendly
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Consistent
Quick to learn
Familiar
Feel nervous using
  • the search feature
  • the favorite pages
  • if you put in a keyword, sometimes too many options come up

Guru Reliability

All of our departments can have access to any information
It syncs up to my email making it easy
I wish not everything pops up so much.

Integrating Guru

Still working on getting different things integrated
  • front
  • zoho vault
  • adobe
We are still working on getting it fully up and running
  • zoho
  • stratus
Stratus is proprietary to our company, but it would be phenomenal if we could figure it out
  • File import/export
Have a dedicated team

Relationship with Guru Technologies

I heard it was easy
We were able to get up and running quickly
searchable fields, document uploads, cross referencing

Upgrading Guru

  • We can prioritize urgent cards
  • Hopefuly better advanced filters