Overall Satisfaction with HubSpot
It is mainly used by marketing department - emails, forms, workflows and other function to execute marketing strategy and collect data to plan marketing strategies. It also serves as a basic CRM database to track customer activities.
- Form is a great tool to generate leads and collect information.
- Workflow works well with form and emails to automate lead generation process.
- Email works with customer segmentation of any kind to create meaningful and highly targeted campaigns.
- The only thing I can think of (for our use case) is that HubSpot doesn't yet support native integration with some of our Saas platform like BigCommerce, Olark...
- The HubSpot helps generate sales and revenues for our business through the tools we use and the ROI has been positive.
HubSpot Marketing Hub Feature Ratings
10 - We have marketing people to use HubSpot marketing tools and sales team use to log and track customer activities.
- Email campaigns.
- Form for lead generation and collecting information.
- Workflow to automate customer communication and lead nutring.
- Use to form and workflow to generate B2B leads as well as serve as customer service tool
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
Can't remember the exact issue, but the support person went extra miles to solve my issue by taking the time to ask product and engineer team for help.
Like to use
Easy to use
Technical support not required
Quick to learn
Feel confident using