Overall Satisfaction with HubSpot
It is mainly used by marketing department - emails, forms, workflows and other function to execute marketing strategy and collect data to plan marketing strategies. It also serves as a basic CRM database to track customer activities.
- Form is a great tool to generate leads and collect information.
- Workflow works well with form and emails to automate lead generation process.
- Email works with customer segmentation of any kind to create meaningful and highly targeted campaigns.
- The only thing I can think of (for our use case) is that HubSpot doesn't yet support native integration with some of our Saas platform like BigCommerce, Olark...
- The HubSpot helps generate sales and revenues for our business through the tools we use and the ROI has been positive.
25,000 to 100,000
HubSpot Marketing Hub Feature Ratings
Using HubSpot
10 - We have marketing people to use HubSpot marketing tools and sales team use to log and track customer activities.
1 - someone like me:)
- Email campaigns.
- Form for lead generation and collecting information.
- Workflow to automate customer communication and lead nutring.
- Use to form and workflow to generate B2B leads as well as serve as customer service tool
- Customized form and process to collect payment
HubSpot Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
No - not needed.
Can't remember the exact issue, but the support person went extra miles to solve my issue by taking the time to ask product and engineer team for help.
Using HubSpot
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Search
- Segmentation
- Contact management
- Email is not the easiest thing to use in HubSpot
Yes - does the job