It's okay - Do your research and know what you're wanting from your next CRM
June 29, 2022
It's okay - Do your research and know what you're wanting from your next CRM
Score 5 out of 10
Vetted Review
Verified User
Overall Satisfaction with HubSpot CRM
We use HubSpot to generate and store leads for our tech company, utilising the lead forms, workflows, sequences and meetings in which we are creating a lead generation and nurturing machine.
- Attributes the origin of leads entering the database.
- Tracks ad conversions and performance.
- Has all the main features needed to run a business.
- Workflows are difficult to create advanced automations for contact actions and contingencies - it has a basic Klaviyo type function.
- There are a mountain of properties across company, deals and contacts that We will never use we should be able to delete and edit or just be able to select the properties we want to use rather than having to sift through so many just to see what we need.
- Some basic functions I believe we shouldn't need to pay extra for such as cleaning contacts features that should be standard with the platform.
- We are able to attribute lead origin and original source easily allowing us to determine winning paid strategies.
- Able to manage and maintain lead contact history across all members.
- Reporting allows us to cross-pollinate sales and marketing data to isolate potential gaps in lead process.
For front to end use HubSpot does the job as I would prefer to use Keap any day of the week for what we ideally need to do with lead and call status tagging, contingencies and automations, but it requires I use a Calendly plug-in and other 3rd-party apps where HubSpot has all the features in one at the cost of more $$ and usability.
Do you think HubSpot CRM delivers good value for the price?
No
Are you happy with HubSpot CRM's feature set?
Yes
Did HubSpot CRM live up to sales and marketing promises?
No
Did implementation of HubSpot CRM go as expected?
Yes
Would you buy HubSpot CRM again?
No