Item: LogMeIn Central by GoTo
Rating: 9
Author: Paul Hutchinson

Use Cases and Deployment Scope

In our company, we use LogMeIn Central to make sure everything runs smoothly, especially with so many POS agents out in the field. The big challenge it helps us tackle is letting our IT team fix computer issues from anywhere. With people all over the place, it's a real headache if they can't get into their systems. LogMeIn Central makes it easy for our IT and Help Desk Professionals to solve problems without having to be physically present, which saves us a bunch of time and hassle. We also use it to keep an eye on how everything's doing. It helps us check if computers are healthy, update software, and keep things working smoothly. This is important, especially for our POS who are out there making sales.

Pros and Cons

Reliable Remote Access: LogMeIn Central is fantastic when it comes to providing secure and reliable remote access to our systems.
User-Friendly Interface: Despite the complexity of the tasks it handles, LogMeIn Central is a user-friendly interface. Navigating through the platform is intuitive, which is crucial for experienced users and those new to remote access and IT management tools.
Collaboration and File Transfer: The collaboration features and file transfer capabilities within LogMeIn Central simplify teamwork.

Resource Usage: Some users might find that certain remote access tools can be resource-intensive, impacting system performance.
Enhanced Collaboration Features: Depending on the organization's needs, users might desire additional collaboration features within the platform, such as improved file sharing, real-time chat, or collaborative troubleshooting tools.
User Interface Enhancement: Some users found the interface slightly complex.

Return on Investment

Despite the initial investment, the value we've received from LogMeIn Central has far outweighed the cost. The platform's comprehensive features, including secure remote access, proactive monitoring, and collaboration tools, have contributed significantly to the overall efficiency and reliability of our IT operations.
The time saved in resolving technical support issues has been remarkable. Our IT team can troubleshoot and resolve issues remotely, eliminating the need for lengthy on-site visits. This efficiency translates directly into increased productivity across the organization.
LogMeIn Central has allowed us to optimize IT resource allocation. Instead of focusing on routine maintenance and basic support tasks, our IT team can now concentrate on strategic initiatives and more complex challenges.

Usability

From my experience, LogMeIn Central by GoTo is a solid 9 out of 10 for overall usability. It's generally user-friendly, with a straightforward interface that doesn't make you feel like you need an IT degree to navigate. Remote access and troubleshooting are pretty intuitive, but there's always a bit of a learning curve for the more advanced features. Still, once you get the hang of it, it's a reliable tool that gets the job done without too much fuss.

Reliability and Availability

In my experience, it's been pretty reliable, and I haven't faced many issues with unexpected outages or application errors. It's crucial for our remote operations, and so far, it's been there when we've needed it.

Alternatives Considered

AnyDesk and TeamViewer

LogMeIn Central by GoTo, AnyDesk, and TeamViewer offer distinct advantages in the realm of remote access and IT management.

LogMeIn Central stands out for its balance between comprehensive features and user-friendly interface, with a strong emphasis on security.
AnyDesk excels in speed and lightweight performance, ideal for quick support sessions, but may lack the feature depth for extensive IT management.
TeamViewer boasts a wide feature range and reputation but shares a higher pricing structure with LogMeIn Central.
The choice ultimately depends on specific organizational needs, and for our team, LogMeIn Central's reliability, security measures, and feature set made it the preferred solution despite potential cost considerations.

Key Insights

Do you think LogMeIn Central by GoTo delivers good value for the price?

Yes

Are you happy with LogMeIn Central by GoTo's feature set?

Yes

Did LogMeIn Central by GoTo live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of LogMeIn Central by GoTo go as expected?

Yes

Would you buy LogMeIn Central by GoTo again?

Yes

Other Software Used

PRTG Network Monitor, Spiceworks Help Desk, Zendesk Suite, QuickBooks Desktop Enterprise, Microsoft 365, WordPress

Likelihood to Recommend

1. Scenario: A team member encounters a technical issue on their work computer while on a business trip. LogMeIn Central was able to provide quick and secure remote access for IT support, allowing technicians to troubleshoot and resolve issues without the need for physical presence.

2. Less Appropriate Scenario: Operating in areas with limited internet bandwidth. LogMeIn Central relies on a stable internet connection for efficient remote access. I had experiences where I was unable to resolve issues because of low bandwidth environment.

Navigating the Remote Landscape with LogMeIn Central

Overall Satisfaction with LogMeIn Central by GoTo