Love monday.com and highly recommend if you want to increase collaboration and efficiency!
August 17, 2023

Love monday.com and highly recommend if you want to increase collaboration and efficiency!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with monday.com

We use it to organize various types of projects. Before, we really had no way of tracking or organizing tasks. We have since expanded across several departments and people have also started created personal boards to organize their own work.

Pros

  • The UI is very appealing and user friendly
  • The automations are great
  • It has a lot of great features like monday.com docs and forms
  • It has a lot of integrations with other programs

Cons

  • The Jira integration could use a little tweaking.
  • Increased employee adoption
  • increased visibility of progress for stakeholders
The UI is what drove me to monday.com. A lot of my colleagues regularly talk about how much they like and appreciate the UI.
The team has been very helpful and responsive every time we've reached out. Zero complaints.
The overall perfomance is impressive. I don't have any issues with lagging or anything like that. No complaints.

Do you think monday.com delivers good value for the price?

Yes

Are you happy with monday.com's feature set?

Yes

Did monday.com live up to sales and marketing promises?

Yes

Did implementation of monday.com go as expected?

Yes

Would you buy monday.com again?

Yes

We have some high visibility projects and tracking them in monday.com and providing updates has increased collaborative efforts and also helped keep executive leadership informed of progress.

monday.com Feature Ratings

Project Management
10.0
Task Management
10
Resource Management
10
Gantt Charts
10
Scheduling
10
Workflow Automation
10
Team Collaboration
10
Support for Agile Methodology
10
Document Management
10
Email integration
10
Mobile Access
10
Timesheet Tracking
10
Change request and Case Management
10
Budget and Expense Management
10
Professional Services Automation
10.0
Quotes/estimates
10
Project & financial reporting
10
Integration with accounting software
10

monday.com & Collaboration

Yes. We use the boards and tag owners to tasks from team across the company and it enables us to hold team members accountable. We found this really helps our engagement among various teams.
I would rate it a 10.
When I was looking for project management software for Spectrio, monday.com had the most robust set of features and it has not let us down so far.

Using monday.com

50 - We have everyone from Executive Leadership to customer service. So far our HR, Product, Production, Sales, and Customer Support teams are using it.
1 - right now it's just me but we're looking to train one of our business systems admins on it.
  • Reporting progress to ELT
  • Tracking projects and facilitating collaboration
  • Keeping track of personal to do's
  • We have used it to create a tracker for critical issues for high revenue clients that is visible to ELT and all teams collaborate on it. It has really helped keep us organized.
  • We could use it to track financial and budgetary goals. That's one thing we haven't done yet.
It fulfills all of our needs.

Evaluating monday.com and Competitors

  • Cloud Solutions
  • Integration with Other Systems
  • Ease of Use
We utilize many systems and wanted something that could bridge the gap between them all.
I wouldn't

monday.com Implementation

monday.com Training

  • Online Training
  • No Training
I didn't do in person training
I think the videos were extremely easy to digest.
Yes. I did a lot of learning just through using it. I would definitely recommend it to others and I often do!

Configuring monday.com

I think it's just right
No - we have not done any customization to the interface
No - we have not done any custom code

monday.com Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No. We are planning to upgrade to the enterprise plan in the future and hope to be able to utilize the onboarding.
Yes. There was one instance when I was struggling to figure out an issue with an automation and needed to present it to the executive team. One of the team members reached out quickly and walked me through it.

Using monday.com

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Automations
  • Creating infographics
  • Creating reports/docs
  • Some integrations with other platforms are a little tricky
Yes - It works just as well as the computer version and I love that i can access my work on the go.

monday.com Reliability

We have been rapidly expanding on monday.com and have faced no issues with it thus far.
Have not experienced a single outage or error
Everything loads quickly. I haven't experienced any lagging.

Integrating monday.com

It's pretty straightforward
The Jira integration was a little difficult but we found work arounds (we use Jira in a strange way). We have created boards for our tickets and link those items to other boards where relevant to track the Jira status of certain tasks.
  • NetSuite
  • Zendesk
  • CPQ?
  • File import/export
  • Single Signon
No
I think for some things, like Jira, maybe making the integrations a little less detailed so that it is easier to customize for companies like ours who utilize Jira differently

Relationship with monday.com

Our sales rep was very responsive, knowledgable, and friendly.
Haven't had any issues or complaints

Upgrading monday.com

  • Better exporting to PDF
Yes - We are growing in usage and plan to go enterprise soon
Yes - We wanted access to more features and our team kept growing.

Comments

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