Item: NetSuite ERP
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

One source of truth. Have all business processes captured in one system? In the US, live for only one month. The biggest challenge currently is to get everybody up to speed with their current processes in a new system. Implement the requirements that fell off the scope due to go-live pressure.

Pros and Cons

It is very customizable via custom fields and transactions.
Very automation-driven with Suiteapps, workflows, and custom scripts.
It is fun to make the business insightful via Saved Searches and analytics.

User interface. Headers are not visible in the lines. Too much data in a GL report is only displayed at the bottom of the page in a super small font. The resizing of lines in edit mode vs view mode.
The Excel download not being a normal xlsx (if I could get a quarter for every extra click I have to make when opening the Excel, I would be a millionaire).
The complexity and openness for everything if you are a new user. It takes years of experience to get to know all the field options when creating a Transaction search f.e.
Start or switch to a newbie mode where you add in the interface what you need. Versus the current mode where you hide what you don't need (and then never do).

Return on Investment

It's still too fresh to write something for the US. Only one month in.
For the EU, we doubled the business during the COVID years with roughly the same team and resources.
In the US instance, we added SuiteApprovals and made the business compliant for audit.

Alternatives Considered

Exact Online and Exact Global

The freedom to customize is great in NetSuite. A non-customizable system is great because it works as designed from the start but gets very boring and restricted after a while.

Key Insights

Do you think NetSuite ERP delivers good value for the price?

Yes

Are you happy with NetSuite ERP's feature set?

Yes

Did NetSuite ERP live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of NetSuite ERP go as expected?

Yes

Would you buy NetSuite ERP again?

Yes

Other Software Used

Workday Adaptive Planning, Microsoft Excel, FloQast

Usability

So much tinkering, so much time, and weird UI quirks. Reminders are great, but why then only one portlet per page? The cap out on email attachments is 5 MB for xls and 2 MB for csv. The free-for-all mentality: why do I have to find the partially received Transfer Orders of a 1-year-old? Why is it an option to destroy your average cost with an inventory adjustment without value? You have users using your system; users are stupid. Please contain the stupidity. It takes so much time to configure against that. Some basic checks and balances would be great. (please note that I am never content; I must always be better.)

Support Rating

I only had contact with the integration partner.

Likelihood to Recommend

Same topic but different user. For high performance/ IQ/ ambition users it super great that everything is customizable. Searches, dashboards, reminders, shortcuts, forms, transactions. If you have the time and the willpower, you can really make the ERP your 'suite'. If you are a lower ambition employee/user (Accounts payable cleric for example) you cannot be bothered with all those tweaks, you just want to do your job in a system that works and then go home. (Why are all these fields here? They have not been hidden. Why can I not see this? You need a saved search and a reminder. Pfff, why is the system not already set up for me? .... because it is super fun to make it your own system. No! I just want to do my job ... ok.

Need Sweat.

Software Version

Modules Used

Overall Satisfaction with NetSuite ERP