1. Home
  2. HR Management Software
  3. Paycom Reviews
  4. User Review of Paycom
Self-service for the win
April 06, 2021

Self-service for the win

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paycom

Paycom is currently being used within two global business verticals within our organization. The platform is primarily used to automate payrolling and tax processes within these two verticals. Our intent was to resolve the issue of having multiple payroll and tax vendors by consolidating into one and to increase overall efficiencies by reducing labor redundancies in these areas of focus for us.
  • API integration with other platforms and systems
  • Process automation and flagging for errors that would have otherwise been manual with previous vendors
  • Workload redundancies across platform users and system managers
  • Functionality and interface are not as intuitive and user friendly in some aspects
  • API process feeds are difficult to initially set up and time consuming
  • Reporting features are not really that robust and customization of reports lags behind other platforms
  • ROI on the bottom line has been significant by reducing workload redundancies through automation of previously manual processes
  • Consolidation of multiple vendors to reduce overhead costs
  • Positive, anecdotal feedback from leadership and management on ease of use and general understanding of the platform
Paycom is suited well for global applications, as it allows for relatively easy-to-use customization based on regional and local laws and requirements. The upgrade to automate previously manual processes, including flagging errors, has been a great benefit. One thing we would like to see is more robust reporting features and the ability to easily create custom reports based on specific user needs.

Paycom Feature Ratings

6.8
Employee demographic data
6
Job profiles and administration
6
Workflow for transfers, promotions, pay raises, etc.
8
Organizational charting
7
Organization and location management
7
Compliance data (COBRA, OSHA, etc.)
7
7.4
Pay calculation
8
Benefit plan administration
7
Direct deposit files
8
Salary revision and increment management
8
Reimbursement management
6
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
9.0
View and generate pay and benefit information
9
Update personal information
9
View job history
Not Rated
View company policy documentation
Not Rated
Employee recognition
Not Rated
Asset Management ()
Not Rated
5.5
Report builder
5
Pre-built reports
6
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
Not Rated
Individual goal setting
Not Rated
Performance tracking
Not Rated
Recruiting / ATS ()
Not Rated

Support and Self-Service

Previously we used multiple vendors, both locally and globally, and tried to use an API integration to coalesce payrolling and tax data together with limited success. By switching to a single vendor, those problems have been mostly alleviated. We still perform some checks to ensure accuracy and build in flags where appropriate, but the benefit can been seen with reduced number of system admins and payrolling specialists to manage.
During our initial setup, the consulting team did a great job at helping to address our needs and hear out our concerns and then build a system with processes to enable efficiencies in areas we otherwise were lagging in. They were very thorough and asked follow-up questions and even pushed back on some of our ideas and approach to offer better solutions.
Self-service capabilities, especially with managers who oversee employees in different states/locales/regions has been fantastic and has given them more capabilities to ensure employee pay/bonuses/merits are accurate. The self-service portal is also relatively user friendly and intuitive to use, so the change management needed to adopt a new platform was minimal, with the proper guides and resources.