Item: Slack
Rating: 9
Author: Valay Churi

Use Cases and Deployment Scope

We use Slack as our communication medium through the organizations. Furthermore, as slack integrates only with everything, we use it for our sales process too. We have integrated in with calendar and Hubspot to get updates on demo requests, sign ups and calendar blocks from our website.
Slack also allows different channel creation for ideation, internal management discussion and interact through huddles with employees

Pros and Cons

Integration with Hubspot and CRMs
Different Channel creation for individual departments
Easy communication; Video/Audio and screenshare with colleagues
Uploaded files at one place, starred content and quick search
Channel mentions in individual conversations

Application is high on RAM
Search option in Mobile Application
Slack Bot can be more interactive

Most Important Features

Integration of Tools
Employee Communication
Updates or Notification
Easy data sharing

Return on Investment

Boost Productivity
Updates from team and Management
Easy communication with cross teams

Alternatives Considered

Flowdock and Microsoft Teams

First, it was the pricing. Slack is much cheaper than the competitors and offers more features. We liked how there was no implementation charge involves and how easy it was implement as well.
You can add interns or guest for no additional cost, managing the team seats is super simple. We also liked the UI and huddle concept.

Key Insights

Do you think Slack delivers good value for the price?

Yes

Are you happy with Slack's feature set?

Yes

Did Slack live up to sales and marketing promises?

Yes

Did implementation of Slack go as expected?

Yes

Would you buy Slack again?

Yes

Other Software Used

Apollo, Zapier, Calendly, HubSpot CRM, Mailchimp Transactional Email (mandrill), Stripe, LinkedIn Sales Navigator, Jasper.ai

Likelihood to Recommend

Slack is excellent team communication platform for Startups, event management companies and mid-market organization. I am sure that it will increase the productivity of team as communication is key for any organization. The never ending boring email conversation and converted into chats which is more conventient.
As slack integrations with lots of tools, gives important updates about business if implemented well. Let it be sales, customer service or development it is quite seamless experience.
Slack may not work well for companies more 500 employees but individual team can use it to boost communication and productivity!

Powerful tool for team communication and productivity!

Overall Satisfaction with Slack