Effective, Intuitive, Remote Access Solution
February 16, 2022

Effective, Intuitive, Remote Access Solution

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Remote Support
  • Remote Access
  • Remote Desktop

Overall Satisfaction with Splashtop Enterprise

I selected Splashtop Enterprise to provide remote IT administrative support to my wife's business, a small mental health practice. I had previously used a Splashtop product for personal use and liked the simplicity and reliability of the product, so when I was evaluating remote connection options I decided to look at Splashtop Enterprise, TeamViewer, VNC, and several other products. I appreciated the ease of setting up the agent on employee workstations and was able to deploy a package through Microsoft Intune. The settings allowed me to lock down the agent as I desired, and I appreciated the use of 2FA, TLS/AES encryption, and the logging features of the web interface. Clients can be managed and accessed through a web interface or a software install, including remote patches, which are provided frequently. There are additional features that I have opted not to pay for, such as endpoint security, remote log viewing, etc. Connecting to clients has been rock solid and almost as if I was sitting in front of the remote computer. Having previous experience with TeamViewer, I did not feel that I was missing anything essential, and I feel that the licensing costs are very competitive.
  • Intuitive to use.
  • Easy to deploy.
  • Straightforward interface.
  • Security features (2FA, Logging).
  • Could use more granularity in settings, specifically security.
  • Able to support employees remotely, no need to drive to office.
  • No need to hire onsite IT support staff.
I have not had any significant issues that required submitting a support ticket to Splashtop. The product has always worked well for my uses through three iterations of Windows. However, I am confident that I would not have any issues requesting support through the web interface if the need arose. The website is clean and easy to navigate, and the help/knowledge base articles cover a variety of topics. I've used these on many occasions.
Splashtop Enterprise states that the stream/keystrokes of the remote system are secured via TLS and AES 256-bit encryption. The product provides the ability to set up 2FA and other security features. I appreciate that they provide documentation via the FAQ for transparency. For example, see link to the HIPAA Compliance memo outlining the protections offered. Using the Splashtop agent, I did not have to customize my Firewall or IDS/IPS policy to allow connections to remote workstations. While any remote access solution is inherently less secure than physical access, I feel that the Splashtop product is a good compromise between security and convenience.
It only took me a couple of hours to set up and deploy the Splashtop Enterprise solution. Most of this time was evaluating what configuration settings I wanted to use on the endpoints. Once I had determined what settings to use, I was able to create a custom MSI through the web interface and deploy this through Microsoft Intune. Splashtop has provided a Knowledge base article on how to do this. The deployment took under an hour and I was able to connect in without physically touching the workstations.

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Microsoft Endpoint Manager (Microsoft Intune + SCCM), Microsoft 365 (formerly Office 365), Bitdefender GravityZone
Splashtop Enterprise is well suited for providing remote IT support. It has been an excellent product to use for supporting my wife's small business. I feel that it is a good product to use in supporting small businesses. I am not certain how it would scale up in a larger organization, however, it does provide a way to create groups to combine assets together for easier management. Unlike some other products on the market, such as TeamViewer, I do not feel that Splashtop Enterprise would work well for other scenarios outside of IT support, such as remote meetings/calls. Part of the appeal of this product is that it is lightweight and simple to configure.