Excellent service and product!
December 06, 2018
Excellent service and product!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Talkdesk
We use Talkdesk in our support organization to manage inbound and outbound support from our customers.
- Their onboarding guidance and continuing support are stellar.
- The VOIP platform is reliable, easy to integrate into our other tools and it's quick to learn.
- I've never thought of moving to another platform because Talkdesk has made it so easy for us not to want to make any move.
- When I first began using Talkdesk three years ago there was a bit of a learning curve as I had never set up an IVR before then. The Talkdesk team did a good job of helping me implement an IVR but I would have liked more hands-on attention with the implementation.
- Talkdesk has allowed us to offer phone support as a smaller organization without it breaking our departmental budget. It scales with us, and that's exactly what we need as we grow.
Talkdesk is much easier to implement and less costly than their competitors. That's why I decided to move forward with them. Their service and reliability are what has kept me on for three years now.