Talkdesk to talk from your desk!
March 10, 2021
Talkdesk to talk from your desk!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Talkdesk
I have been using Talkdesk at SkipTheDishes in our North American Operations and was now a part of the initiatives where we implemented it in our UK operations too. It is a wonderful tool that we have and makes us call our customers and couriers at a fast pace. The new upgrades are wonderful especially the Talkdesk Callbar. The software is easy to use and pull information from.
- Fast calling.
- Easy to get the data for a particular time frame.
- Simple UI.
- Sometimes it doesn't fetch the information of the person.
- Should give the person on the call a mandatory 10 seconds break between calls.
- The service level has increased immensely.
- Agents are more eager to reach out to the stakeholders after getting access to Talkdesk.
- Increased the overall quality.
I have never been in a situation where I had to get in touch with support. We [have] had some times where Talkdesk had an outage. The team resolved the situation in a short span of time.
In Zendesk we had to create a ticket for an outbound call for every customer, every time. The amount of effort and time that we spent on it was tremendous. Shifting to Talkdesk helped us a lot in the time frame that we used to get things resolved and definitely less[ened] work load.