Best calling app for Abraod
November 17, 2021
Best calling app for Abraod
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Talkdesk
That shows how many calls are made and at what time slot. Also, talk time is shown, which is perfect. You can also track each contact conversation separately. You can focus not only on our agents but we want to give them the best tools and resources they can use to assist our customers and that's why we have Talkdesk. This helps us monitor and improve our agent's performance on a daily, weekly, and monthly basis.
- Dashboard Creation
- Integration with different Applications
- User friendly interface with customized features
- Support stats of call monitoring for report preparation
- The downtime should be informed well in advance
- If [the] internet is down, the app freezes
- Good international calling app with good user interface.
- Project management and reporting tool
We normally call the US client for our product research and feedback and it gives a great voice clarity without any disturbance or hurdles.
Zendesk is integrated with Talkdesk for better performance and good use.
Do you think Talkdesk delivers good value for the price?
Yes
Are you happy with Talkdesk's feature set?
Yes
Did Talkdesk live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Talkdesk go as expected?
Yes
Would you buy Talkdesk again?
Yes