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Honesty First
Updated June 07, 2017

Honesty First

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with UltiPro

UltiPro is being used by the human resource department. I mainly use it for payroll and informational purposes.
  • Each function is easy to find.
  • There are hundreds of pre-populated reports.
  • They always offer training to enhance your ability.
  • Customer service is always available.
  • A quicker chat function, for questions on the fly.
  • Back office could use a updated over-haul.
UltiPro is well suited for smaller businesses, it takes forever to run a detailed report with only 500+ employees. Imagine a company with 5000.

UKG Pro Feature Ratings

8.7
Employee demographic data
10
Employment history
10
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
8
Organizational charting
8
Organization and location management
8
Compliance data (COBRA, OSHA, etc.)
9
7.6
Pay calculation
9
Support for external payroll vendors
5
Benefit plan administration
5
Direct deposit files
10
Salary revision and increment management
9
Leave and Attendance Management ()
Not Rated
6.0
View and generate pay and benefit information
7
Update personal information
8
View job history
7
View company policy documentation
3
Employee recognition
5
Asset Management ()
Not Rated
7.7
Report builder
5
Pre-built reports
10
Ability to combine HR data with external data
8
Integration with other HR capabilities ()
Not Rated
6.0
Performance plans
7
Performance improvement plans
6
Review reminders
5
Succession Planning ()
Not Rated
4.0
New hire portal
4
Performance and Goals ()
Not Rated
Recruiting / ATS ()
Not Rated

Using UltiPro

20 - HR
20 - Multi-tasking
  • Payroll.
  • Personal info.
  • Job admin.
  • Run reports and re-structure them.
  • Time keeping.

Evaluating UltiPro and Competitors

UltiPro Implementation

UltiPro Training

UltiPro Support

Should have a quicker response team.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Slow Initial Response

Using UltiPro

It is user-friendly enough.
ProsCons
Like to use
Easy to use
Quick to learn
Lots to learn
  • Running reports is very easy.
  • Backing out of payroll processing steps.

UltiPro Reliability

n/a
Reports could be faster, as well as, the initial login.

Integrating UltiPro

Relationship with Ultimate Software

Great Customer Service