A True Pro...UltiPro
Updated January 05, 2016

A True Pro...UltiPro

Allison Vessels, Ed.D., SPHR | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with UltiPro

UltiPro is very responsive to any support needs and does an excellent job providing ongoing training.
OrthoCarolina currently uses Employee Admin, Benefits, Recruiting, New Employee On-boarding, Business Intelligence, and Performance Reviews across our entire organization with plans to incorporate Time Management, Succession Planning, Career Development and Training in 2016. UltiPro provides a versatile single platform to efficiently and effectively manage human resources. The system is user friendly and easy to navigate.

Pros

  • Responsiveness - UltiPro responds quickly to requests for customized reports, systems issues, new company set-ups, etc.
  • Compatibility - partners with other vendors to provide additional services that feed into UltiPro (i.e. training, on-boarding).
  • Ease of Use - UltiPro is very easy to navigate and learn.

Cons

  • Performance Reviews - allow ability to manage merit increase pool throughout the year when reviews are given on anniversary dates.
  • Reports - make the report creating in BI easier to create reports.
  • Online training
UltiPro's online training is convenient and allows you select the training that is most applicable to your position. It allows you to learn the various functions at your own pace.
UltiPro is versatile enough to use by any size company and use as much or as little.

UKG Pro Feature Ratings

10.0
Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
10
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
10
9.3
Pay calculation
9
Benefit plan administration
8
Direct deposit files
10
Salary revision and increment management
10
Leave and Attendance Management ()
Not Rated
10.0
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
10
Asset Management ()
Not Rated
9.3
Report builder
8
Pre-built reports
10
Ability to combine HR data with external data
10
Integration with other HR capabilities ()
Not Rated
9.6
Performance plans
10
Performance improvement plans
8
Review status tracking
10
Review reminders
10
Multiple review frequency
10
Succession Planning ()
Not Rated
10.0
New hire portal
10
Manager tracking tools
10
Performance and Goals ()
Not Rated
10.0
Job Requisition Management
10
Company Website Posting
10
Publish to Social Media
10
Job Search Site Posting
10
Duplicate Candidate Prevention
10
Applicant Tracking
10
Notifications and Alerts
10

Using UltiPro

1532 - Our entire organization uses UltiPro from physicians to patient support specialists to back-office employees.
4 - Our HR manager and HR service group supports our UltiPro end users.
  • Employee Admin
  • Payroll
  • Benefits
  • Recruiting
  • On-boarding
  • Process our Personnel Action Forms (PAFs) electronically
  • Time Management
  • Process and Track Managerial Incentive Plan
We love our UltiPro system and the team that supports us!

Evaluating UltiPro and Competitors

Hands down the best system I have used over the years. Very easy to learn and navigate. UltiPro is a one stop shop.
Yes - UltiPro replaced PayChex. We needed more flexibility in processing our payroll.
  • Product Features
  • Product Usability
  • Positive Sales Experience with the Vendor
Would not change a thing.

UltiPro Implementation

Change management was a big part of the implementation and was well-handled - Needed to provide additional support to end users.
  • The most significant issue we encountered was resistance to change by managers
  • Vendor implemented

UltiPro Training

Yes. I taught myself the software and it was very easy to learn.

Configuring UltiPro

In certain areas, UltiPro is a little limiting, but in other areas it hits the mark.
Some - we have done small customizations to the interface

UltiPro Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No - Receive stellar support as is.
I can think of several times when UltiPro has delivered exceptional support. We started a new company this year and needed to set up the new company structure in the system. UltiPro has delivered in the established timeline despite delays on our end.

Using UltiPro

UltiPro is intuitive and easy to navigate.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Performance Reviews
  • Employee Self-Serve
  • Recruiting
  • Developing Custom Reports
Yes - Works very well.

UltiPro Reliability

We have been able to continue to grow and add on to UltiPro.
Very little down time.
Pages load quickly and reports process in a timely manner. We have integrated other systems with UltiPro and have not experienced and change to the responsiveness of the systems.

Relationship with Ultimate Software

Responsive but not pushy. Ensures all of your questions are answered in a timely manner.
Enjoy working with the UltiPro team.

Upgrading UltiPro

Yes - Yes, the release went smoothly with little to no impact.

Comments

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