Item: UKG Pro
Rating: 9
Author: Jeanne Nuara, PMP, CSM

Use Cases and Deployment Scope

We leverage UltiPro for payroll, tax services, and some self-service functionality to our employees. We strongly leverage the BI reporting, document acknowledgment, benefits administration, and UTA features as well. We have experience streamlined processes, automation, and compliance with UltiPro.

Pros and Cons

Tax Services.
Setting up scheduled reporting to stakeholders throughout our organization (set it and forget it).
Benefits administration for Open Enrollment and Life Events.
Document Acknowledgment tool has been incredible for our Policy Manual sign-off for new hires and annual sign-off process.

Occasional escalation to get tickets to be processed faster.
UTA needs improvement, but understanding that it was originally a 3rd party integrated tool.
Cognos Event Studio, Benefits Admin types/plans where free-text boxes are available need to have better formatting capability. When copy/paste content into these fields, the formatting of the text becomes distorted, and difficult to fix.

UltiPro Business Outcomes

Costs savings
Time savings
Consolidating HR administration under a single solution
Security and peace of mind

We reduced our payroll FTE from 1 to 0.5 through automation and ease of use. Integration allowed us to reduce data entry by 50% and turn onboarding processes to a completely paperless experience. The ACA compliance and tax filing services keep us within compliance of major pay and benefit regulations.

Alternatives Considered

SuccessFactors Employee Central, SAP SuccessFactors Learning, SuccessFactors Perform and Reward, Ceridian Dayforce and Oracle PeopleSoft HCM

UltiPro focuses on core HR and payroll products. While they continue to expand their core offerings, they don't stray away from the most critical environment of any HCM, HRIS, and Payroll.

Performance

Never had any issue with slowness or processing, unless a communication was sent out regarding a known issue.

Support Rating

No customer service model is perfect, but UltiPro does a good job when it comes to their support. Tax Services could stand to be a little more transparent and more frequent in their touchpoints, and integration support (BA's, Developers) could be better with response time and communication as well. Activation support, however, was excellent during implementation.

Exceptional Examples of UKG Pro Support

When we realized that the Compensation module would not work for how we process bonus payouts, and our parent company forced us to move to their comp platform, UltiPro removed the cost of this module without any issues and were completely understanding.

Likelihood to Recommend

Great for manager self-service such as cost center or manager changes that happen frequently. Easy to run payroll and off-cycle payroll runs are unlimited for direct deposits. Allows staffing to scale up or now without adding to payroll or benefits staff. Would not recommend for multiple subsidiaries (i.e. separate companies with different tax IDs) as these come at a cost and can be tedious to setup.

Practical and reliable HCM solution

Overall Satisfaction with UKG Pro (formerly Ultimate Software UltiPro)