WebPT

We've used WebPT as our EMR with good success. It's a great company with great product and very pro PT. Improvements to EBV would be helpful for us, we tried it for a few months however the benefits sheet was very lengthy, not only related to PT, and not correct for some patients.

Like I mentioned before, WebPT is very pro PT company and provides many great resources but above all I like the Ascend conference for many reasons. Networking, growth, Con Ed, and just learning more or staying up with the latest trends in the profession. We will be with WebPT for long time.

WebPT makes documenting very simple yet compliant, prompting anything that my have been left out of a note or evaluation and making it simple to correct or fix. ALso Therabill is user friendly and a great addition to the software as well. We like all services so far and will not be making any changes.

I would not change anything, we are very happy with Web PT, again it has been very easy to use and grown with our practice. Very compliant, easy to use, we are very happy with Web PT and will continue to grow with them and keep the software for long term.

We have purchased many different features on Web PT, several of the features have been good additions, only one of them was not helpful. Many of the features make our business flow better and are very user friendly. We will con't to use and explore new features as they are added.

Yes, Web PT has great customer service or support, anytime there is any thing going on they are very responsive. They offer many options like chat, email, or call options to connect or report things or issues. Once reported the issues are resolved very quickly and efficiently. WebPT has great support.

I own and operate my own PT clinic. Web PT helps keep my client list and schedule organized. The PT clinic that I operate is a private practice that is currently just 1 PT (me) providing clinical care. Which can become difficult to keep up with the clerical work of sorting and organizing patient information. WebPT has made collecting data and sorting it to where it needs to be easier which in turn saves time for me to spend > time with my clients.

Web PT provides the software for my electronic medical records along with billing

We have four locations and are using WebPT as our EHR across our whole organization. We are an outpatient rehab facility and it fits well with our facility. It allows our providers to well document patient cases. It is a solid EHR and pretty easy to use, front to back. I would recommend WebPT to any organization looking for an EHR.

We have used WebPT for the last EIGHT years. During onboarding and while using the system, customer service was polite and typically efficient. As a small fee-for-service clinic the resources within WebPT were underutilized and the cost was ultimately no longer justifiable. Once I contacted the team to navigate the process of cancelling and exporting files, communication became deplorable - neither emails nor phone calls were returned reasonably. I was told the export process would take 2-5 days and planned accordingly with the import to the new system. The day before the export I still had no communication from WebPT to confirm this export and upon calling support was made aware that the "expert" who was in charge of my export told me the wrong email address to send documentation. The support team did confirm the potential start of my export date, though said not to be surprised if it takes longer than five days! This impacts an entire week of scheduling patients and beginning a new system. The schedule does not readily transfer from WebPT either. I'm extremely disappointed in WebPT's efforts to make this a confusing process, their poor communication, and disregard for a long term customer. I will never recommend.