Functional but having more issues lately
December 07, 2022
Functional but having more issues lately
Score 7 out of 10
Vetted Review
Verified User
Modules Used
- EMR
- Digital Patient Intake
- Online Scheduling
Overall Satisfaction with WebPT
We use WebPT every day to schedule patients and record their visits and other relevant medical histories; we use it for payments and keeping track of their payment history, and we run different reports to help us learn what our efficiency and productivity are like at different times of the year. WebPT helps keep everything in one system rather than having multiple systems.
- Easy scheduling process
- Easy payment system
- Able to add many detailed notes in different sections
- Not very many report parameters that we can edit when we need certain reports--NextGen makes it possible to create any reports with any parameters.
- Search functions don't always work but never give a detailed error on what's missing or incorrect.
- Can't delete or combine duplicate profiles.
- Faxes don't always work, but there's no specific error message for it; when contacting WebPT support over chat or email, they couldn't help at all or would not even respond the entire time.
- Waitlist system is always cutting in and out and affects our workflow
- Reminders are sent randomly, and it's hard to let patients know when they'll get theirs. Sometimes they are sent and sometimes they are not. Sometimes they are sent twice from two different phone numbers (text reminders).
- Reach doesn't function smoothly; it'll work for some patients and not others; they told us the intake will be sent automatically, but half the time, they are not sent, even if the patient was scheduled a month in advance; it's supposed to automatically upload into the EMR, but it doesn't get uploaded sometimes; supposed to automatically transfer demographic info from EMR to Reach, but doesn't; the Reach icon doesn't show up on WebPT main page like it's supposed to; Reach support has not been able to answer as many questions as we have; the online documents/videos don't always match the layout of the program, so it's harder to follow.
- Uploading to edocs can be annoying as well; sometimes, it says the file is too big when it's not; then we would have to refresh the page a few times until it works.
- After payments, when receipts are selected to be emailed to the patient, they don't receive them. There's no way for us to see if it's been sent or what has been sent.
- Improved productivity overall; some areas we spend more time on now than before, but still better than the other systems we've used
- Easy to keep track of all history for the patient
- Others have access to what has been done almost in real time
- More unknowns, though; don't know when intake is actually sent out, reminders are weird, receipts are not sending when we select them to send, faxes are not sent for some but for others
It provides one system that can do almost all functions necessary for the business. We're able to keep a better history of the patients coming in and returning.
It's mostly been great having WebPT keep track of the authorizations and progress notes when they need to be done. One annoying factor is when the pop-up comes up for patients to have the KX modifier on when they already have it on.
WebPT is more user-friendly and easy to organize. However, NextGen allows for more parameters that you can change to create your own reports or page view.
Do you think WebPT delivers good value for the price?
Yes
Are you happy with WebPT's feature set?
Yes
Did WebPT live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of WebPT go as expected?
Yes
Would you buy WebPT again?
Yes