Why I Chose Zoho Social
February 21, 2023

Why I Chose Zoho Social

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zoho Social

Zoho Social helps me monitor and schedule posts, reply to messages, and review analytics all in one. Currently, my favorite feature is the bulk upload option. It saves me a lot of time to be able to upload hundreds of posts at once. I also enjoy that I can post on Google Business as well as Instagram, Facebook, and LinkedIn.

Pros

  • Bulk Upload Posts
  • Messages
  • Monitor Google Business Reviews

Cons

  • Does Not Monitor Instagram Mentions/Tags
  • Cannot Bulk Schedule Videos
  • Must Connect Personal LinkedIn Profile to Access Page
  • Increased Impressions
  • Increased Engagement Rate
  • Less Intensive Reporting
From Buffer, Constant Contact, Canva, and Meta Business Manager, Zoho's bulk scheduling is what drew me to it away from the others I have used before. It has a Canva integration, so I can use the free version of Canva and still upload all those images. It connects more platforms than Buffer and Constant Contact (and of course Meta only integrates FB and Instagram). Zoho is also the most affordable for my business's use of social media. HootSuite was too expensive although it is a primary competitor. Zoho has different plans available as well which makes it suitable for any business of any size.

Do you think Zoho Social delivers good value for the price?

Yes

Are you happy with Zoho Social's feature set?

Yes

Did Zoho Social live up to sales and marketing promises?

Yes

Did implementation of Zoho Social go as expected?

Yes

Would you buy Zoho Social again?

Yes

It's very simple to use and if any questions arise, the support team is very quick to reply and very helpful. (One of the better support teams I have encountered.) There are a lot of features I haven't used because I do not have the need, but I imagine they would be very useful to those on large teams that both contribute and review all the content.
Best support I have received! I had a few issues with the bulk schedule feature at first, and they went through my spreadsheet and walked me through the changes I needed to make in order for it to properly work. They are also very quick to respond and highly professional.
I would recommend Zoho Social to anyone who manages multiple different profiles for any number of brands. No matter if you are managing one brand or multiple, it makes it easy to move between them. However I wouldn't recommend it to those who post lots of videos across their platform, or those who primarily use TikTok.

Zoho Social Feature Ratings

Listening/monitoring ()
Not Rated
9.5
Content planning and scheduling
9
Audience targeting
Not Rated
Content optimization
10
Not Rated
Customer interaction histories
Not Rated
Not Rated
Lead generation
Not Rated
10.0
Twitter
Not Rated
Facebook
10
LinkedIn
10
Google+
10
Instagram
10
9.0
Campaign success analytics
9
Not Rated
Role-based user permissions & privileges
Not Rated
Mobile access
Not Rated

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