All posts by Hannah West

Hannah West writes about the newest technology tools and trends for TrustRadius and is the author of young adult fantasy novels Kingdom of Ash and Briars and upcoming Realm of Ruins. She holds a degree in French that rarely comes in handy and lives in Texas with her husband.
Tips For A Successful Social CRM Strategy And What Tools To Consider

Tips for a Successful Social CRM Strategy and What Tools to Consider

You already know you need to meet your customers on their turf: social media. But successfully engaging them isn’t as simple as creating an account across every platform and shooting outbound posts into a void. Nowadays, your social media needs to be a customer service nerve center, sensitive to every mention of your brand, as well as a tool used to aggregate data about customers so you can learn what they really want. That’s where social customer relationship management comes in. Your social media efforts shouldn’t be detached from your overall customer engagement strategy. Marketing, sales, and support all have…

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The Top 9 Slack Alternatives

The Top 9 Slack Alternatives

Slack is a popular team collaboration and group messaging platform that allows members of an organization to coact and comment on projects in real-time. Searchable message archives let new team members, or members from different departments, become easily apprised of ongoing conversations and developments on relevant topics. Recently, Slack added a feature allowing users from different companies to collaborate as well, via Shared Channels. According to Slack reviews from authenticated users, the tool features fun gifs, a user-friendly interface, and the notification functionality gets you quick replies from colleagues, making collaboration easier and faster. But every organization is different. Despite…

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5 Free Web Conferencing Tools For Your Small Business

5 Free Web Conferencing Tools for Your Small Business

Modern communication tools enable us to work from home, touch base with traveling colleagues, connect with clients and establish new headquarters for growing businesses. But even with the flexibility these tools provide, it’s not uncommon for leaders and employees - even at small, tight-knit businesses - to feel scattered and disconnected amid a lack of on-site interactions and meetings. Choosing the right web conferencing software can help prevent your teammates from feeling like ships passing in the night. With the wrong web conferencing software, meetings can feel like a hassle. An unintuitive user interface can cause some users to have…

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BPM Breakdown: Your Guide To The Basic Components Of BPM Tools

BPM Breakdown: Your Guide to the Basic Components of BPM Tools

Business process management (BPM) is a mature technology that has continued to evolve to meet the changing needs of enterprises. From its origins in middleware integration used primarily by IT staff, through more user-centric systems, the focus has always been on an approach to making an organization’s workflow more effective and more adaptive to changing business conditions. The latest iteration of these tools called “low code systems” reduces the complexity of traditional BPM systems by providing a set of tools that can be used by business users without traditional coding skills. Ultimately, these users can assemble simple applications by using…

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