B2B Connection

Information and resources for technology buyers

Announcing the 2021 Best of Awards in 142 Categories by John Ferguson Awards
7 Marketing Automation Fails (and How to Avoid Frustration) by Brooklin Nash Marketing

*This article was updated on February 26th, 2021 based on new research by the TrustRadius Team Zendesk is a leader in…

The Customer Support Software category for the Best Of Awards includes software products that help companies centralize, streamline, and hone their…

There is no shortage of web conferencing tools out there, but not all are suited for large meetings. A virtual meeting…

If this is your first foray into the world of call centers and contact center technology, a critical first step is…

Not so long ago, the majority of contact center products were primarily on-premise installations (like most other types of business software).…

It is easy to get lost in the abundance of information that comes with identifying and understanding the most important contact…

Customer success management software (CSM) is a vital component of many CS teams’ successes. Customer success management software is designed to…

Integration always sounds like a good thing for businesses. Who wouldn’t want their data, apps, and contact info to be more…

Today, we awarded the 2019 TrustRadius Top Rated badges for Social Media Customer Service Software. The TrustRadius Top Rated awards are…

Today, we awarded the 2019 TrustRadius Top Rated badges for Webinar Software. The TrustRadius Top Rated awards are the most trusted…

Today, we awarded the 2019 TrustRadius Top Rated badges for Consumer Ratings & Reviews Software. The TrustRadius Top Rated awards are…

Today, we awarded the 2019 TrustRadius Top Rated badges for Live Chat Software. The TrustRadius Top Rated awards are the most…

Today, we awarded the 2019 TrustRadius Top Rated badges for Customer Experience Management Software. The TrustRadius Top Rated awards are the…

TrustRadius Top Rated Today, we awarded the 2019 TrustRadius Top Rated badges for Help Desk Software. The TrustRadius Top Rated awards…

TrustRadius Top Rated Today, we awarded the 2019 TrustRadius Top Rated badges for Customer Success Software. The TrustRadius Top Rated awards…

TrustRadius Top Rated Today, we awarded the 2019 TrustRadius Top Rated badges for Nonprofit CRM Software. The TrustRadius Top Rated awards…

We are hearing a lot about the customer experience these days – and the idea is here to stay. The only…

TrustRadius Top Rated Today, we awarded the 2019 TrustRadius Top Rated badges for Customer Relationship Management (CRM) Software. The TrustRadius Top…

TrustRadius Top Rated Today, we awarded the 2019 TrustRadius Top Rated badges for Survey & Forms Building Tools. The TrustRadius Top…

We have all been there – waiting on a line to reach customer support. Whether you needed to solve a problem…