B2B Connection

Information and resources for technology buyers

Advice for Making Your Own Personal History in Tech by Sam Huisache Reviews & Research
10 Free Project Management Software to Kickstart Your Workflow by Elizabeth Sullivan-Hasson Productivity

Customer success management software (CSM) is a vital component of many CS teams’ successes. Customer success management software is designed to…

Integration always sounds like a good thing for businesses. Who wouldn’t want their data, apps, and contact info to be more…

Today, we awarded the 2019 TrustRadius Top Rated badges for Social Media Customer Service Software. The TrustRadius Top Rated awards are…

Today, we awarded the 2019 TrustRadius Top Rated badges for Webinar Software. The TrustRadius Top Rated awards are the most trusted…

Today, we awarded the 2019 TrustRadius Top Rated badges for Consumer Ratings & Reviews Software. The TrustRadius Top Rated awards are…

Today, we awarded the 2019 TrustRadius Top Rated badges for Live Chat Software. The TrustRadius Top Rated awards are the most…

Today, we awarded the 2019 TrustRadius Top Rated badges for Customer Experience Management Software. The TrustRadius Top Rated awards are the…

TrustRadius Top Rated Today, we awarded the 2019 TrustRadius Top Rated badges for Help Desk Software. The TrustRadius Top Rated awards…

TrustRadius Top Rated Today, we awarded the 2019 TrustRadius Top Rated badges for Customer Success Software. The TrustRadius Top Rated awards…

TrustRadius Top Rated Today, we awarded the 2019 TrustRadius Top Rated badges for Nonprofit CRM Software. The TrustRadius Top Rated awards…

We are hearing a lot about the customer experience these days – and the idea is here to stay. The only…

TrustRadius Top Rated Today, we awarded the 2019 TrustRadius Top Rated badges for Customer Relationship Management (CRM) Software. The TrustRadius Top…

TrustRadius Top Rated Today, we awarded the 2019 TrustRadius Top Rated badges for Survey & Forms Building Tools. The TrustRadius Top…

We have all been there – waiting on a line to reach customer support. Whether you needed to solve a problem…

E-commerce is as much about the experience customers have to interact with your brand’s site as it is about the product…

Solid customer relationships are fundamental to your business success. That’s why choosing the best customer relationship management (CRM) solution is necessary.…

The adoption of mobile device usage since 2011 is nothing short of a revolution. According to the Pew Research Center, more…

These days, small businesses and enterprises alike depend on software tools for everything from HR and management to customer engagement. Survey…

Like those that are built for businesses, CRMs for higher education enable universities to streamline their communications and track and report…

It is a normal day at the office when all of a sudden you get an angry message from a customer.…