What users are saying about

6sense

6 Ratings

ReviewTrackers

25 Ratings

6sense

6 Ratings
Score 8.8 out of 101

ReviewTrackers

25 Ratings
Score 8.6 out of 101

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Likelihood to Recommend

6sense

6sense is well suited in areas such as creating a campaign for our site. For example, "grill season". It makes it easy to create a campaign to advertise all our grills, best selling [grills] and create certain price updates/categories. It is not as useful on the product campaign, coupon and sales level, but still more useful than platforms we have used in the past.
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ReviewTrackers

Some key questions would include how many users need to view the reviews, what functionality is given to the various users and how often the reviews need to be delivered. Those were important options for us in choosing this platform. Knowing we could customize the reports for each user was a nice feature.
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Pros

  • Quality data
  • Timing for updates
  • Excellent support
Laurie Wheeler profile photo
  • Functionality is very easy.
  • Customer service is excellent.
  • Rates are very reasonable and provide us with great ROI.
  • Keeps improving on every level.
Jeffrey DeArmond profile photo

Cons

  • Some of the terms used are a learning process for our team, but the site is easy to navigate.
  • Although the site is easier to navigate, it has a lot of facets that take time to learn where elements are saved.
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  • Report templates could use improvement (though I have been told this is in the works). The base report has a nice enough look, but looks best if you have 6 months of data to pull into it. Otherwise, it can look awkward to the end user.
  • Sending requests - I'd love it if I didn't have to type in the name and email address of the "sender" every time we use the tool. That is something that could possibly be put into the location setup.
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Likelihood to Renew

No score
No answers yet
No answers on this topic
ReviewTrackers9.1
Based on 1 answer
No complaints. For a great price, we get exactly what we need out of it. Templates for review requests, as well as the ability to monitor the requests coming in and what our patients are saying about our services. It also gives the patients easy access to a direct link to review sites.
Brooke Potts profile photo

Usability

No score
No answers yet
No answers on this topic
ReviewTrackers9.1
Based on 1 answer
It was super easy to access the dashboard and view everything that was going on. I also love the review request template ... it's great at the end of the week starting to see reviews come in.
Brooke Potts profile photo

Support

No score
No answers yet
No answers on this topic
ReviewTrackers9.1
Based on 1 answer
They are always there when I need them, and there has never been an issue with the support team. They are prompt with their responses and always very polite and eager to help me out. I also frequently have them asking me if there is anything additional they can do, which I greatly appreciate
Brooke Potts profile photo

Implementation

No score
No answers yet
No answers on this topic
ReviewTrackers9.1
Based on 1 answer
LOVE REVIEW TRACKERS.
Brooke Potts profile photo

Alternatives Considered

Oracle is not user-friendly. It is outdated and confusing, also makes it hard to enter in and out of certain tabs/areas within the platform. 6sense is more in-depth and has more functional abilities compared to Salesforce.
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We switched to Review Trackers because they simply were a better fit for our business needs and fit to our agency review platform versus creating a method we had to follow
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Return on Investment

  • It is easier to monitor our ROI on certain campaigns, departments, subclasses, within our sites.
  • We have less issues with launching campaigns correctly and the site crashing on us while processing and developing these campaigns.
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  • Better customer service. Now that the employees get props for receiving reviews they are going that extra step more frequently.
Veronica Johnessee profile photo

Pricing Details

6sense

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
6sense Editions & Modules
6sense
Additional Pricing Details

ReviewTrackers

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
ReviewTrackers Editions & Modules
ReviewTrackers
Edition
Professional Plan
$491
Enterprise Plan
$591
1. Per Month, Per Location
Additional Pricing Details
Popular Features: Monitor 100+ Review Sites Review Alerts Daily Reporting Smart Response Review Generation Feedback Requests Email Summaries Unlimited Users Net Promoter Score Survey Reputation Score Campaign Metrics Mobile App Hootsuite Integration Kiosk Mode Integrations API Award-winning customer support Automatic updates Intelligent Workflow SMS Campaigns Trending Topics Competitor Reporting Location Leaderboard Review Tags Single Sign On