13 Ratings
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Top Rated
120 Ratings
13 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.2 out of 101

Sprinklr Modern Engagement (formerly Social + Messaging Suite)

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Top Rated
120 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.7 out of 101

Likelihood to Recommend

6sense

6sense is well suited in areas such as creating a campaign for our site. For example, "grill season". It makes it easy to create a campaign to advertise all our grills, best selling [grills] and create certain price updates/categories. It is not as useful on the product campaign, coupon and sales level, but still more useful than platforms we have used in the past.
No photo available

Sprinklr Modern Engagement (formerly Social + Messaging Suite)

Sprinklr is a great platform to manage your social media presence, especially when you get to a point when you have a multitude of different channels and teams working together. It will allow you to oversee all scheduled posts, engagements, incoming messages, etc. It also provides more in-depth features like the ability to dissect your community. Reporting for social is good too, even though it could benefit from further customization.
I would not use Sprinklr is you only have a handful of channels (free tools would do the trick for this) or for social listening alone.
Romain Vezirian profile photo

Feature Rating Comparison

Listening/monitoring

6sense
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
7.3
Boolean keyword searches
6sense
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
7.6
Filtering out noise/spam
6sense
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
6.9
Sentiment analysis
6sense
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
6.4
Broad channel coverage
6sense
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
8.2

Publishing

6sense
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
7.7
Content planning and scheduling
6sense
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
8.4
Audience targeting
6sense
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
7.1
Content optimization
6sense
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
7.7
Workflow management
6sense
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
7.5

Engagement

6sense
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
8.1
Automated routing and prioritization
6sense
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
7.9
Customer interaction histories
6sense
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
8.2
Bulk actions
6sense
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
8.3

Marketing

6sense
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
7.7
Lead generation
6sense
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
7.9
Content marketing
6sense
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
8.3
Paid media management
6sense
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
7.3
Campaigns and promotions
6sense
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
7.3

Channel coverage/integration

6sense
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
8.1
Twitter
6sense
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
9.2
Facebook
6sense
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
8.5
LinkedIn
6sense
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
8.3
Google+
6sense
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
8.8
Instagram
6sense
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
7.6
Pinterest
6sense
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
7.0
YouTube
6sense
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
7.1

Reporting/analytics

6sense
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
8.4
Campaign success analytics
6sense
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
9.0
Real-time tracking
6sense
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
8.1
Competitor analysis
6sense
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
8.2

Account management

6sense
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
7.6
Role-based user permissions & privileges
6sense
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
8.2
Mobile access
6sense
Sprinklr Modern Engagement (formerly Social + Messaging Suite)
7.0

Pros

6sense

  • Quality data
  • Timing for updates
  • Excellent support
Laurie Wheeler profile photo

Sprinklr Modern Engagement (formerly Social + Messaging Suite)

  • Reporting capabilities: Sprinklr's reporting tool is able to make any custom report that you can imagine. The reporting tool takes some getting used to if you're not a data scientist, but once you get the hang of it, it's one of the best I've seen in terms of breadth.
  • Listening and monitoring capabilities: Sprinklr is one of the best social media management tools for listening that I've come across. With customizable dashboards, you're able to create streams for just about anything. With Sprinklr, you can keep tabs on your dissenters and respond to them in an efficient manner.
  • Content management: Sprinklr allows users to import collateral into the system, making it easy to reuse content. We would upload the photos we used and tag them in a way that we could search for them later. This made it incredibly easy to find old content right in the tool.
Madalyn Muncy profile photo

Cons

6sense

  • Some of the terms used are a learning process for our team, but the site is easy to navigate.
  • Although the site is easier to navigate, it has a lot of facets that take time to learn where elements are saved.
No photo available

Sprinklr Modern Engagement (formerly Social + Messaging Suite)

  • Governance roles are complex, and it takes time to gain familiarity.
  • Reporting options are very robust, but the explanations of data points are sometimes lacking in granularity.
  • The support system can be challenging in terms of communications. Sometimes it is tricky to get everyone on the same page as to what an issue is, and weeks can go by before it is fixed.
No photo available

Likelihood to Renew

6sense

No score
No answers yet
No answers on this topic

Sprinklr Modern Engagement (formerly Social + Messaging Suite)

Sprinklr Modern Engagement (formerly Social + Messaging Suite) 8.5
Based on 28 answers
Sprinklr has led to better efficiency and has been an absolute blessing for us, plus once you get the hang of it you simply can't do without it. Renewal is a must!
tania Bahl profile photo

Usability

6sense

No score
No answers yet
No answers on this topic

Sprinklr Modern Engagement (formerly Social + Messaging Suite)

Sprinklr Modern Engagement (formerly Social + Messaging Suite) 8.0
Based on 6 answers
The product isn't as user friendly and intuitive as I would like.
No photo available

Reliability and Availability

6sense

No score
No answers yet
No answers on this topic

Sprinklr Modern Engagement (formerly Social + Messaging Suite)

Sprinklr Modern Engagement (formerly Social + Messaging Suite) 9.1
Based on 5 answers
Our account partners at Sprinklr are not only responsive to out needs, both domestically and internationally, but have consistently approached us with ideas on how to improve our communication and collaboration in a proactive manner.
Paul Matson profile photo

Performance

6sense

No score
No answers yet
No answers on this topic

Sprinklr Modern Engagement (formerly Social + Messaging Suite)

Sprinklr Modern Engagement (formerly Social + Messaging Suite) 8.2
Based on 4 answers
An occasional lag here and there, but to be honest I don't know if it's them or the connection
Sonja Broze profile photo

Support

6sense

No score
No answers yet
No answers on this topic

Sprinklr Modern Engagement (formerly Social + Messaging Suite)

Sprinklr Modern Engagement (formerly Social + Messaging Suite) 6.0
Based on 12 answers
I routinely have to message several times with the tech team in order to diagnose an issue, and often am told it cannot be fixed quickly. There are occasionally language/syntax barrier issues as well
No photo available

In-Person Training

6sense

No score
No answers yet
No answers on this topic

Sprinklr Modern Engagement (formerly Social + Messaging Suite)

Sprinklr Modern Engagement (formerly Social + Messaging Suite) 7.0
Based on 2 answers
I don't recall our training in detail. I know we met in person a few times, and did some over-the-phone product walk-throughs. It may have been somewhat informal -- I don't recall having any takeaways to refer to.
No photo available

Online Training

6sense

No score
No answers yet
No answers on this topic

Sprinklr Modern Engagement (formerly Social + Messaging Suite)

Sprinklr Modern Engagement (formerly Social + Messaging Suite) 8.4
Based on 3 answers
Very personal attention
No photo available

Implementation

6sense

No score
No answers yet
No answers on this topic

Sprinklr Modern Engagement (formerly Social + Messaging Suite)

Sprinklr Modern Engagement (formerly Social + Messaging Suite) 9.0
Based on 5 answers
The implementation personnel at Sprinklr are top-notch. They will work with you to make sure they setup Sprinklr in a way that best aligns with your structural needs
No photo available

Alternatives Considered

6sense

Oracle is not user-friendly. It is outdated and confusing, also makes it hard to enter in and out of certain tabs/areas within the platform. 6sense is more in-depth and has more functional abilities compared to Salesforce.
No photo available

Sprinklr Modern Engagement (formerly Social + Messaging Suite)

Hootsuite is much more robust in terms of reporting on message data. The ability to metatag individual posts and report on custom fields was vital to our measurement strategy.
No photo available

Scalability

6sense

No score
No answers yet
No answers on this topic

Sprinklr Modern Engagement (formerly Social + Messaging Suite)

Sprinklr Modern Engagement (formerly Social + Messaging Suite) 8.2
Based on 1 answer
Always start simple with Sprinklr, e.g. one client. You can easily grow over time adding products/units/regions, etc
Sonja Broze profile photo

Return on Investment

6sense

  • Revenue growth
  • More productive employees
Laurie Wheeler profile photo

Sprinklr Modern Engagement (formerly Social + Messaging Suite)

  • It’s made it significantly easier to track visits through each platform.
  • The multiple data trackers have allowed us to track popular posts, which allows us to follow that particular direction and increase the volume of sales.
  • It has given us the opportunity to reach out to new customers by listening to feedback.
Melinda Saternis profile photo

Screenshots

6sense

Sprinklr Modern Engagement (formerly Social + Messaging Suite)

Pricing Details

6sense

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Sprinklr Modern Engagement (formerly Social + Messaging Suite)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details
Pricing is configurable based on enterprise needs.

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