13 Ratings
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Score 7.5 out of 101
20 Ratings
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Score 7.8 out of 101

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Likelihood to Recommend

8x8 Virtual Office Enterprise Suite

Some of the best scenarios are working remotely. It really allows you to get everything you need out of an office phone right from your computer/cell without any need for hardware. It's not great when you've already plugged in a dialer of some sort, or software like Outreach.io that has some overlap in features (click to dial, especially).
No photo available

Vonage Business Cloud

If you are looking for a solution where you can have users on the go and answer the phone like it's in office, this is a great solution. The option to have your voicemail transcribed into an email is a great add on, and the softphone iOS app offers great integration with the native OS.
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Feature Rating Comparison

Cloud PBX

8x8 Virtual Office Enterprise Suite
8.4
Vonage Business Cloud
Hosted PBX
8x8 Virtual Office Enterprise Suite
8.0
Vonage Business Cloud
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office Enterprise Suite
8.0
Vonage Business Cloud
User templates
8x8 Virtual Office Enterprise Suite
7.0
Vonage Business Cloud
Call reports
8x8 Virtual Office Enterprise Suite
9.0
Vonage Business Cloud
Directory of employee names
8x8 Virtual Office Enterprise Suite
10.0
Vonage Business Cloud

Call Management

8x8 Virtual Office Enterprise Suite
8.4
Vonage Business Cloud
Answering rules
8x8 Virtual Office Enterprise Suite
6.0
Vonage Business Cloud
Call recording
8x8 Virtual Office Enterprise Suite
7.0
Vonage Business Cloud
Call park
8x8 Virtual Office Enterprise Suite
9.0
Vonage Business Cloud
Call screening
8x8 Virtual Office Enterprise Suite
10.0
Vonage Business Cloud
Message alerts
8x8 Virtual Office Enterprise Suite
10.0
Vonage Business Cloud

Pros

  • Managing VM
  • Caller ID
  • Virtual TXT
No photo available
  • Softphone avilability
  • Good sound quality
  • Ability to import multiple hold music clips
Corey Birkmann profile photo

Cons

  • Integration with Insidesales/Salesforce/Outreach/etc.
  • RAM usage could be lower
  • Cross platform?
No photo available
  • Vonage relies on your existing internet, so you are beholden to your existing internet service provider. They would be improved by having contingencies and backups in the event that a customer's internet service goes down
Derek Letellier profile photo

Alternatives Considered

I had no control over this but we are using 8x8 virtual office enterprise suite to get some of the functionality, mostly click to dial and contact handling. It's not exactly a competitor, but if you're looking for an easy way to utilize your company phone system remotely, I've had a great experience, including working from home for an entire month on it.
No photo available
N/A - this is the first cloud based solution we have tried besides a local company's version that was subpar.
Corey Birkmann profile photo

Return on Investment

  • I've reached more leads and contacts than before because I can text to set appointments
No photo available
  • Saved money versus hardwired options
  • Apps are free to use
  • Users can't tell that we aren't all in the same office building
Corey Birkmann profile photo

Pricing Details

8x8 Virtual Office Enterprise Suite

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Vonage Business Cloud

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details