8x8 Virtual Office Enterprise Suite

11 Ratings
Score 7.7 out of 101

Vonage Business Cloud

19 Ratings
Score 7.9 out of 101

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Likelihood to Recommend

8x8 Virtual Office Enterprise Suite

Some of the best scenarios are working remotely. It really allows you to get everything you need out of an office phone right from your computer/cell without any need for hardware. It's not great when you've already plugged in a dialer of some sort, or software like Outreach.io that has some overlap in features (click to dial, especially).
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Vonage Business Cloud

Vonage Business works great if you have a solid existing internet connection. It's a great way to save on existing landline services (we personally reduced our phone expenses 30 percent per month switching to them). We can rely on Vonage to work correctly in a lot of instances (especially compared to Comcast Business Voice, which had several recent nationwide outages), and there is no loss in sound quality.
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Feature Rating Comparison

Cloud PBX

8x8 Virtual Office Enterprise Suite
8.4
Vonage Business Cloud
Hosted PBX
8x8 Virtual Office Enterprise Suite
8.0
Vonage Business Cloud
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office Enterprise Suite
8.0
Vonage Business Cloud
User templates
8x8 Virtual Office Enterprise Suite
7.0
Vonage Business Cloud
Call reports
8x8 Virtual Office Enterprise Suite
9.0
Vonage Business Cloud
Directory of employee names
8x8 Virtual Office Enterprise Suite
10.0
Vonage Business Cloud

Call Management

8x8 Virtual Office Enterprise Suite
8.4
Vonage Business Cloud
Answering rules
8x8 Virtual Office Enterprise Suite
6.0
Vonage Business Cloud
Call recording
8x8 Virtual Office Enterprise Suite
7.0
Vonage Business Cloud
Call park
8x8 Virtual Office Enterprise Suite
9.0
Vonage Business Cloud
Call screening
8x8 Virtual Office Enterprise Suite
10.0
Vonage Business Cloud
Message alerts
8x8 Virtual Office Enterprise Suite
10.0
Vonage Business Cloud

Pros

  • Managing VM
  • Caller ID
  • Virtual TXT
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  • The call clarity. The quality of the call is so good and clear with crispness of voice.
  • Vonage is user-friendly. International calls are so easy to make and it is so easy that it sounds like calls.
  • The call charges are very competitive and the customer service is very good - they resolve our issues in no time.
  • International calls are made easy without boundaries with full sound clarity for cheaper rates.
  • The Vonage app is an added advantage - it is easy on the go and the data rates apply only when there is no wifi
  • The phone contacts are easily adopted by the vonage app and the data is not used unnecessarily.
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Cons

  • Integration with Insidesales/Salesforce/Outreach/etc.
  • RAM usage could be lower
  • Cross platform?
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  • Video calls would have been an added advantage.
  • I wish there are few conference bridges for more calls as the quality of calls are so good that these days I mostly make one on ones.
  • The extension voice calls are a plus, until it crashes with wifi on regular basis.
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Alternatives Considered

I had no control over this but we are using 8x8 virtual office enterprise suite to get some of the functionality, mostly click to dial and contact handling. It's not exactly a competitor, but if you're looking for an easy way to utilize your company phone system remotely, I've had a great experience, including working from home for an entire month on it.
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Vonage has the voice extension app and it uses data only when there is no wifi. The quality of the voice [is good] and the rate is cheaper. The International calls are much faster and easier to make without any other codes or number - it is as easy as making local calls with competitive rates/cheaper rates than the other companies. The international calls can be done to an additional number of countries and it is not limited to few.
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Return on Investment

  • I've reached more leads and contacts than before because I can text to set appointments
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  • VOIP calls made easy - cost effective due to vonage.
  • International calls made easy with good quality voice quality and support system. Extension audio with call hold helps to work better.
  • Business area and reach is more higher because the there are no boundaries because with vonage we are able to call many countries with same rates and mostly on wifi and data charges are applied only when there is no wifi.
  • Call rates are competitive and cheaper when compared to other relative companies which ultimately helps for the growth of the conpany.
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Pricing Details

8x8 Virtual Office Enterprise Suite

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Vonage Business Cloud

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details