What users are saying about
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133 Ratings

8x8 Virtual Office

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133 Ratings
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Score 6.9 out of 101
6 Ratings
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Score 8.4 out of 101

Likelihood to Recommend

8x8 Virtual Office

Any business that has workers in multiple locations or workers who are based out for the office for significant periods of time will really benefit from the 8x8 cloud-based system. Your direct line follows you around, but because of the Virtual Attendant, office hours and out of hours can be configured so that you only receive calls when you're "at work."
Andrew Steven profile photo

Cisco Webex Calling

Depending on the context, but disregarding the target of 100 to 1000 users, I prefer the 250 to 800 range. In smaller or bigger scenarios, other options become more appealing.
No photo available

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
7.8
Cisco Webex Calling
7.3
Hosted PBX
8x8 Virtual Office
8.0
Cisco Webex Calling
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
8.5
Cisco Webex Calling
6.4
User templates
8x8 Virtual Office
6.5
Cisco Webex Calling
8.2
Call reports
8x8 Virtual Office
7.5
Cisco Webex Calling
7.3
Directory of employee names
8x8 Virtual Office
8.6
Cisco Webex Calling
7.3

Call Management

8x8 Virtual Office
8.5
Cisco Webex Calling
7.0
Answering rules
8x8 Virtual Office
8.5
Cisco Webex Calling
8.2
Call recording
8x8 Virtual Office
8.8
Cisco Webex Calling
Call park
8x8 Virtual Office
8.0
Cisco Webex Calling
6.4
Call screening
8x8 Virtual Office
8.5
Cisco Webex Calling
7.3
Message alerts
8x8 Virtual Office
8.8
Cisco Webex Calling
6.4

VoIP system collaboration

8x8 Virtual Office
7.6
Cisco Webex Calling
8.9
Video conferencing
8x8 Virtual Office
7.3
Cisco Webex Calling
9.1
Audio conferencing
8x8 Virtual Office
7.9
Cisco Webex Calling
9.1
Video screen sharing
8x8 Virtual Office
Cisco Webex Calling
9.1
Instant messaging
8x8 Virtual Office
Cisco Webex Calling
8.2

Mobile apps

8x8 Virtual Office
7.5
Cisco Webex Calling
7.7
Mobile app for iOS
8x8 Virtual Office
7.5
Cisco Webex Calling
7.3
Mobile app for Android
8x8 Virtual Office
7.5
Cisco Webex Calling
8.2

Pros

8x8 Virtual Office

  • Voicemail management is great. Users don't have to sit and listen to all voicemails at once. They can target a particular voicemail and listen to just that one if they want.
  • Altering phone lines and extensions is as simple as the click of a mouse! Super convenient!
  • Auto attendant is a quick, easy way to direct incoming calls without having to have an actual person answer each call. Callers can quickly be routed exactly where they need to go with the wide variety of auto-attendant settings!
No photo available

Cisco Webex Calling

  • A wide range of available quality endpoints to choose from.
  • Full PBX-like capabilities.
  • Collaboration at its highest level.
No photo available

Cons

8x8 Virtual Office

  • Sometimes setting up the system can be a little hard, however, there is always someone available to walk you through it, or help set it up.
Kristi Saxon profile photo

Cisco Webex Calling

  • Limited features in some regions.
  • Not the cheapest option.
No photo available

Likelihood to Renew

8x8 Virtual Office

8x8 Virtual Office 7.9
Based on 5 answers
We've had an excellent experience with 8x8 Virtual Office. We have downtime very rarely and the service provided by all reps is excellent. The little quirks that I've mentioned as cons are minor inconveniences but I prefer working like that than hosting our own PBX.
Daniel Herrera profile photo

Cisco Webex Calling

No score
No answers yet
No answers on this topic

Usability

8x8 Virtual Office

8x8 Virtual Office 8.2
Based on 3 answers
amazing for what it does best
Kwame H. Baptiste profile photo

Cisco Webex Calling

Cisco Webex Calling 8.2
Based on 1 answer
It is a very easy product to deploy and configure and to really take advantage of. It does not matter if you are using it in an office or your home, or for a security office or a collaboration meeting room - you have the right endpoint available for each case and the configuration parameters to improve the functionality you need.
No photo available

Reliability and Availability

8x8 Virtual Office

8x8 Virtual Office 7.3
Based on 1 answer
In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
Daniel Herrera profile photo

Cisco Webex Calling

No score
No answers yet
No answers on this topic

Performance

8x8 Virtual Office

8x8 Virtual Office 8.2
Based on 1 answer
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
Daniel Herrera profile photo

Cisco Webex Calling

No score
No answers yet
No answers on this topic

Support

8x8 Virtual Office

8x8 Virtual Office 9.1
Based on 2 answers
its just a solid product
Kwame H. Baptiste profile photo

Cisco Webex Calling

Cisco Webex Calling 8.2
Based on 1 answer
I have been working for a long time with Cisco as a provider and also Cisco TAC and Cisco Support Engineers.
The support starts right beforehand in the documentation of the product you are interested in. From the start you have a good, complete, and detailed and easy to read datasheet and there's always someone available to answer any questions.
No photo available

Implementation

8x8 Virtual Office

8x8 Virtual Office 7.3
Based on 2 answers
dunno what that is
Kwame H. Baptiste profile photo

Cisco Webex Calling

No score
No answers yet
No answers on this topic

Alternatives Considered

8x8 Virtual Office

Having previously used 8X8 and CloudCall, when we went to the market for a VoIP provider to Integrate ERP, we found that 8X8 was much better across the following areas:
  • Better User interface.
  • Call reporting was more in-depth and accurate.
  • Call conferencing. It was much easier to add people in and to schedules.
  • Customization. Both in terms of hold music, answering messages, and call routing.
Mark Savage profile photo

Cisco Webex Calling

Not in the same range.
No photo available

Scalability

8x8 Virtual Office

8x8 Virtual Office 7.3
Based on 1 answer
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
Daniel Herrera profile photo

Cisco Webex Calling

No score
No answers yet
No answers on this topic

Return on Investment

8x8 Virtual Office

  • Saved a lot compared to other price plans as we dial internationally daily.
  • Installed within minutes.
  • Set up and configuration was lightening quick
  • Syncs with most 3rd party systems, email, CRM, etc.
Mark Savage profile photo

Cisco Webex Calling

No answers on this topic

Pricing Details

8x8 Virtual Office

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Webex Calling

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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