What users are saying about
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131 Ratings
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176 Ratings

8x8 Virtual Office

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Score 7.1 out of 101

Microsoft Teams

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176 Ratings
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Score 8.3 out of 101

Likelihood to Recommend

8x8 Virtual Office

Any business that has workers in multiple locations or workers who are based out for the office for significant periods of time will really benefit from the 8x8 cloud-based system. Your direct line follows you around, but because of the Virtual Attendant, office hours and out of hours can be configured so that you only receive calls when you're "at work."
Andrew Steven profile photo

Microsoft Teams

Teams is great for when you want to communicate with a colleague and capture some details (particularly for technical conversations.) This enables you to go back on your chat history and review the details at a later time. It also has video conferencing built in so that if chat becomes cumbersome, you can easily switch over to a video chat for real time discussion.
No photo available

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
7.8
Microsoft Teams
Hosted PBX
8x8 Virtual Office
8.0
Microsoft Teams
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
8.5
Microsoft Teams
User templates
8x8 Virtual Office
6.5
Microsoft Teams
Call reports
8x8 Virtual Office
7.5
Microsoft Teams
Directory of employee names
8x8 Virtual Office
8.6
Microsoft Teams

Call Management

8x8 Virtual Office
8.5
Microsoft Teams
Answering rules
8x8 Virtual Office
8.5
Microsoft Teams
Call recording
8x8 Virtual Office
8.8
Microsoft Teams
Call park
8x8 Virtual Office
8.0
Microsoft Teams
Call screening
8x8 Virtual Office
8.5
Microsoft Teams
Message alerts
8x8 Virtual Office
8.8
Microsoft Teams

VoIP system collaboration

8x8 Virtual Office
7.6
Microsoft Teams
Video conferencing
8x8 Virtual Office
7.3
Microsoft Teams
Audio conferencing
8x8 Virtual Office
7.9
Microsoft Teams

Mobile apps

8x8 Virtual Office
7.5
Microsoft Teams
Mobile app for iOS
8x8 Virtual Office
7.5
Microsoft Teams
Mobile app for Android
8x8 Virtual Office
7.5
Microsoft Teams

Performance & Compatibility of Online Events Software

8x8 Virtual Office
Microsoft Teams
8.1
High quality audio
8x8 Virtual Office
Microsoft Teams
8.7
High quality video
8x8 Virtual Office
Microsoft Teams
8.5
Low bandwidth requirements
8x8 Virtual Office
Microsoft Teams
6.9
Mobile support
8x8 Virtual Office
Microsoft Teams
8.5

Screen Sharing

8x8 Virtual Office
Microsoft Teams
8.4
Desktop sharing
8x8 Virtual Office
Microsoft Teams
8.7
Whiteboards
8x8 Virtual Office
Microsoft Teams
8.0

Online Meetings / Events

8x8 Virtual Office
Microsoft Teams
8.2
Calendar integration
8x8 Virtual Office
Microsoft Teams
8.5
Meeting initiation
8x8 Virtual Office
Microsoft Teams
8.7
Integrates with social media
8x8 Virtual Office
Microsoft Teams
7.3
Record meetings / events
8x8 Virtual Office
Microsoft Teams
8.2
Slideshows
8x8 Virtual Office
Microsoft Teams
8.3

Online Events Collaboration

8x8 Virtual Office
Microsoft Teams
8.1
Live chat
8x8 Virtual Office
Microsoft Teams
9.0
Audience polling
8x8 Virtual Office
Microsoft Teams
7.7
Q&A
8x8 Virtual Office
Microsoft Teams
7.5

Online Events Security

8x8 Virtual Office
Microsoft Teams
7.9
User authentication
8x8 Virtual Office
Microsoft Teams
8.6
Participant roles & permissions
8x8 Virtual Office
Microsoft Teams
7.7
Confidential attendee list
8x8 Virtual Office
Microsoft Teams
7.4

Pros

8x8 Virtual Office

  • 8x8 Virtual Office solutions allow our customers to reach us across mobile devices (via the app) and to fixed handsets when we are in the office.
  • I was a complete VoIP novice at the point of purchase. The telephone support from 8x8 was second to none in the setup phase.
  • I think the amount and variety of functionality (for the price) is amazing.
  • Really useful email alerts to let you know if there are any service dropouts.
No photo available

Microsoft Teams

  • Easy management of functional teams/groups within Teams
  • Easy to start a meeting from anywhere
  • Easy to navigate
  • Integrates seamlessly with office365
No photo available

Cons

8x8 Virtual Office

  • More options for low use extensions.
  • Lower cost for high volume fax services.
  • Call recording indexing and retrieval software.
No photo available

Microsoft Teams

  • Doesn't allow for pausing screen share during a meeting
  • Doesn't allow users to use a phone to call into a meeting. I have to join twice, once from my phone and once from my computer so that I can present on the call and also use my headphones with my phone.
  • Doesn't respect my computer's DND settings. Notifications from teams still appear while I'm in DND and sharing my screen via different web conferencing tools.
  • Very difficult to clear all notifications in activity.
  • File sharing is difficult. I don't want all of the files I share to be saved in a one drive folder. I constantly run into issues with sharing a screenshot with multiple people, via multiple threads, and being asked if I want to replace or duplicate the file.
No photo available

Likelihood to Renew

8x8 Virtual Office

8x8 Virtual Office 7.9
Based on 5 answers
We've had an excellent experience with 8x8 Virtual Office. We have downtime very rarely and the service provided by all reps is excellent. The little quirks that I've mentioned as cons are minor inconveniences but I prefer working like that than hosting our own PBX.
Daniel Herrera profile photo

Microsoft Teams

No score
No answers yet
No answers on this topic

Usability

8x8 Virtual Office

8x8 Virtual Office 8.2
Based on 3 answers
amazing for what it does best
Kwame H. Baptiste profile photo

Microsoft Teams

Microsoft Teams 7.8
Based on 16 answers
Overall, it is easy to navigate and usability is great. The constraints around sharing files, managing notifications are lacking, and attending meetings via the mobile app are lacking
No photo available

Reliability and Availability

8x8 Virtual Office

8x8 Virtual Office 7.3
Based on 1 answer
In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
Daniel Herrera profile photo

Microsoft Teams

No score
No answers yet
No answers on this topic

Performance

8x8 Virtual Office

8x8 Virtual Office 8.2
Based on 1 answer
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
Daniel Herrera profile photo

Microsoft Teams

No score
No answers yet
No answers on this topic

Support

8x8 Virtual Office

8x8 Virtual Office 9.1
Based on 2 answers
its just a solid product
Kwame H. Baptiste profile photo

Microsoft Teams

Microsoft Teams 7.6
Based on 35 answers
I've only had to look into support recently, to figure out why the Teams desktop app crashes continuously on the OSX Beta Catalina. Thankfully, I was able to determine via one of the support forums that having a headset plugged into the computer causes this behavior and I was able to resolve the constant crashing. I found the support forums to be very valuable in this case.
No photo available

Implementation

8x8 Virtual Office

8x8 Virtual Office 7.3
Based on 2 answers
dunno what that is
Kwame H. Baptiste profile photo

Microsoft Teams

No score
No answers yet
No answers on this topic

Alternatives Considered

8x8 Virtual Office

8x8 virtual office provided more features at a lower cost and was easier to implement and has been more reliable. Ring Central tech support was difficult to contact and took longer to resolve issues, sometimes taking hours to return a voicemail message. I have not had any service interruption due to 8x8 failures.
No photo available

Microsoft Teams

Compared to Skype for Business, i think Teams is a more lighter software, no bugs or lags, like when using Skype we used to have. It is more complete when you talk about setting up meetings or conferences. Also, when in a conference, it has a great quality of audio and video. Furthermore, Microsoft Teams has more features compared to Skype, when talking about sharing screen, with Teams you can choose the exatly window you want to share, like, you can share only your Excel window.
No photo available

Scalability

8x8 Virtual Office

8x8 Virtual Office 7.3
Based on 1 answer
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
Daniel Herrera profile photo

Microsoft Teams

No score
No answers yet
No answers on this topic

Return on Investment

8x8 Virtual Office

  • Money savings - half the cost as traditional PBX.
  • Maintenance less once setup.
  • Call volume easier to manage.
No photo available

Microsoft Teams

  • Speeds up time to make a decision. If an issue arises, I can quickly see who's available, start a meeting in Teams, and make a decision right then and there. Sometimes we have to wait for more important stakeholders, but at least we can come up with a plan, and then propose it to everyone else. Saves a ton of time.
  • Saves on travel. I don't have to book as many flights to work on projects. Just much easier.
  • My team feels more involved in projects, even though we're located far apart. I believe Teams has improved communication and morale.
Richard Crane profile photo

Pricing Details

8x8 Virtual Office

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Microsoft Teams

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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