8x8 X Series vs. Microsoft Teams

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
8x8 X Series
Score 8.7 out of 10
N/A
8x8 XCaaS aims to erase the boundary between Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) to help organizations deliver modern communications experiences. With one integrated platform for customer and employee communications, businesses can respond to customer inquiries faster while maintaining the context and content of each engagement as it progresses through the customer journey.
$24
per month
Microsoft Teams
Score 8.0 out of 10
N/A
Microsoft Teams combines video conferencing software with team collaboration tools. The communications platform allows MS Office users to conduct conference calls and share files via SharePoint, and join or initiate a group chat.
$5
per month
Pricing
8x8 X SeriesMicrosoft Teams
Editions & Modules
X2
$24
Per User/Per Month
X4
$44
Per User/Per Month
Free
$0.00
per user/per month
Microsoft 365 Business Basic
$5.00
per user/per month
Microsoft 365 Business Standard
$12.50
per user/per month
Office 365 E3
$20.00
per user/per month
Offerings
Pricing Offerings
8x8 X SeriesMicrosoft Teams
Free Trial
NoNo
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsDiscounts are available for non profit organizations.
More Pricing Information
Community Pulse
8x8 X SeriesMicrosoft Teams
Considered Both Products
8x8 X Series
Chose 8x8 X Series
I have used Microsoft Teams internally, and 8x8 can do all of these things and includes voice calling. The 3CX integrated app can do all of the things that 8x8 can do, if the account is configured with SMS.
Chose 8x8 X Series
Zoom, RingCentral and Microsoft Teams provided a better UI than 8x8 Series in my opinion, but our primary factor for selecting 8x8 Series was due to the overall price. It was cheaper when we made the decision to use 8x8. Unfortunately, not all of the features that we used …
Chose 8x8 X Series
I have not utilized any other products similar to 8x8. The closest would be Microsoft Teams, which we use to message other individuals and groups within the company. It has similar features as 8x8, including calling, instant messaging and video chatting functions. We utilize …
Chose 8x8 X Series
As an employee, we have used many communication systems in the pst such as Skype, Zoom, Microsoft Teams, Slack, etc. I believe the reason why 8x8 X Series is better than all its counterparts is due to the one-stop solution it offers along with better quality. In my opinion, the …
Chose 8x8 X Series
8x8 X Series is easier to manage, implement, and is currently supported.
Chose 8x8 X Series
Compared to RingCentral, 8x8 is far more user friendly and intuitive. It boasts a number of features that outweigh this competitor.
Chose 8x8 X Series
8x8 has everything we needed at the price we wanted. Other companies were missing important features that we use on daily basis. One of them being integration into teams
Chose 8x8 X Series
We used the ShoreTel phone system software and phones. They worked very well together - calls could be made with either the software or the phone and they interfaced well. Phone calls answered on the handset could be manipulated with the software. However, there were no …
Chose 8x8 X Series
The products are basically the same - cloud based, remote provisioning, VOIP based. 8x8 is a superior product in terms of scaling, however the downside in this particular comparison that due to the global nature of 8x8, issues of deployment are not as easy to resolve and time …
Chose 8x8 X Series
8x8 portal never seems to be down, other cloud providers have issues with access to their portal.
Chose 8x8 X Series
8x8 X Series integrates with Teams, which we like.
Chose 8x8 X Series
The 8x8 UCaaS solution provides the same functionality that we were looking for that is the same as the other cloud-only phone vendors that we also looked at. However, the integration of the 8x8 UCaaS with the 8x8 CCaaS was also a big factor in why we liked 8x8 better. The …
Chose 8x8 X Series
All of the ones listed were light years better. I forgot to mention on earlier questions that the video conferencing we would consistently have people breaking up and being kicked off. Never had that issue with Teams.
Chose 8x8 X Series
Similar functionality, reliability, and cost.
Chose 8x8 X Series
The global availability of 8x8 [X Series (Formerly Virtual Office)] was critical to our company wide adoption, ensuring Kaseya can use the platform regardless of geography and with no call degradation or issues. Historically we have found other providers with global exposure …
Chose 8x8 X Series
Mitel MiCollab was very complex and required a lot of training. However it was always reliable, we never had issues with call quality, dead air, or call disconnects. The technical support was very knowledgeable and was not outsourced to another country.
Chose 8x8 X Series
It's right up there with Nextiva. The on-boarding process is best with Nextiva. The Call Path design is easiest with LogMeIn

The overall is between Nextiva and 8x8, with 8x8's biggest issue being e911 routing issues, and all the services that require extra fees or licenses that …
Chose 8x8 X Series
8x8 [X Series (Formerly Virtual Office)] was more flexible with regards to having a mixed environment than RingCentral. It is less expensive and requires less IT skill than operating a Cisco phone environment. It offers better traditional desk-based and computer based phone …
Chose 8x8 X Series
OfficeSuite is a very easy system to use, and is better at allowing users to sort by different fields. 8x8 provides a one stop shop for setting up a user. When you create their extension you are also creating their user profile. The ability to port numbers in the Admin Console …
Chose 8x8 X Series
I briefly reviewed Mitel's product. While it appeared to be a comparable product to 8x8, I was put off by having to use proprietary hardware. Any system will have a list of compatible hardware (e.g. desk phones, conference phones, wireless phones). Being limited to a small …
Microsoft Teams

No answer on this topic

Top Pros
Top Cons
Features
8x8 X SeriesMicrosoft Teams
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
8x8 X Series
8.7
326 Ratings
6% above category average
Microsoft Teams
-
Ratings
Hosted PBX8.3185 Ratings00 Ratings
Multi-level Interactive Voice Response (IVR)10.049 Ratings00 Ratings
User templates8.3205 Ratings00 Ratings
Call reports8.3259 Ratings00 Ratings
Directory of employee names8.7291 Ratings00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
8x8 X Series
8.6
372 Ratings
3% above category average
Microsoft Teams
-
Ratings
Answering rules8.9333 Ratings00 Ratings
Call recording9.0286 Ratings00 Ratings
Call park8.6266 Ratings00 Ratings
Call screening7.7253 Ratings00 Ratings
Message alerts8.7321 Ratings00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
8x8 X Series
8.8
269 Ratings
7% above category average
Microsoft Teams
-
Ratings
Video conferencing8.6169 Ratings00 Ratings
Audio conferencing8.5234 Ratings00 Ratings
Video screen sharing9.0116 Ratings00 Ratings
Instant messaging9.0169 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
8x8 X Series
9.3
323 Ratings
11% above category average
Microsoft Teams
-
Ratings
Mobile app for iOS9.1261 Ratings00 Ratings
Mobile app for Android9.4211 Ratings00 Ratings
Project Management
Comparison of Project Management features of Product A and Product B
8x8 X Series
-
Ratings
Microsoft Teams
7.6
182 Ratings
5% below category average
Task Management00 Ratings7.9137 Ratings
Gantt Charts00 Ratings6.672 Ratings
Scheduling00 Ratings8.4153 Ratings
Workflow Automation00 Ratings7.294 Ratings
Mobile Access00 Ratings8.5174 Ratings
Search00 Ratings7.7160 Ratings
Visual planning tools00 Ratings7.1112 Ratings
Communication
Comparison of Communication features of Product A and Product B
8x8 X Series
-
Ratings
Microsoft Teams
8.0
191 Ratings
0% below category average
Chat00 Ratings8.9191 Ratings
Notifications00 Ratings8.4189 Ratings
Discussions00 Ratings8.8177 Ratings
Surveys00 Ratings7.5103 Ratings
Internal knowledgebase00 Ratings7.5116 Ratings
Integrates with GoToMeeting00 Ratings7.547 Ratings
Integrates with Gmail and Google Hangouts00 Ratings6.543 Ratings
Integrates with Outlook00 Ratings8.8157 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
8x8 X Series
-
Ratings
Microsoft Teams
7.8
177 Ratings
4% below category average
Versioning00 Ratings7.5121 Ratings
Video files00 Ratings7.8150 Ratings
Audio files00 Ratings7.9153 Ratings
Document collaboration00 Ratings8.4164 Ratings
Access control00 Ratings8.0148 Ratings
Advanced security features00 Ratings7.7110 Ratings
Integrates with Google Drive00 Ratings6.753 Ratings
Device sync00 Ratings8.3122 Ratings
Best Alternatives
8x8 X SeriesMicrosoft Teams
Small Businesses
CloudTalk
CloudTalk
Score 9.6 out of 10
Stackby
Stackby
Score 9.6 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.6 out of 10
Troop Messenger
Troop Messenger
Score 9.7 out of 10
Enterprises
Zoom Phone
Zoom Phone
Score 9.2 out of 10
Quickbase
Quickbase
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
8x8 X SeriesMicrosoft Teams
Likelihood to Recommend
8.7
(391 ratings)
8.4
(269 ratings)
Likelihood to Renew
9.9
(23 ratings)
7.6
(10 ratings)
Usability
9.4
(53 ratings)
7.7
(52 ratings)
Availability
9.3
(8 ratings)
9.0
(1 ratings)
Performance
9.0
(8 ratings)
8.0
(1 ratings)
Support Rating
7.7
(139 ratings)
8.3
(113 ratings)
In-Person Training
9.3
(3 ratings)
-
(0 ratings)
Online Training
8.8
(3 ratings)
-
(0 ratings)
Implementation Rating
9.2
(13 ratings)
10.0
(1 ratings)
Configurability
8.4
(8 ratings)
-
(0 ratings)
Contract Terms and Pricing Model
7.4
(8 ratings)
6.1
(7 ratings)
Ease of integration
9.3
(5 ratings)
-
(0 ratings)
Product Scalability
8.5
(8 ratings)
10.0
(1 ratings)
Professional Services
8.8
(7 ratings)
6.8
(7 ratings)
Vendor post-sale
6.5
(6 ratings)
-
(0 ratings)
Vendor pre-sale
6.5
(6 ratings)
-
(0 ratings)
User Testimonials
8x8 X SeriesMicrosoft Teams
Likelihood to Recommend
8x8, Inc.
I had tried another VOip service which only lasted 5 days in our clinic since due to poor representative training they were simply not able to troubleshoot. 8x8 definitely solved this problem and can address our problems easily. However, I do feel that 8x8 is most likely geared toward larger business but there could also be a niche with working with small businesses such as ours. Small independent businesses tend to struggle with service based companies since we usually do not have an IT staff and because we do not represent corporations. Nonetheless, small businesses are loyal and can definitely promote your services within small business owners who otherwise may not have heard about 8x8
Read full review
Microsoft
Positive: The virtual workspace created for a work team within the same company, for the resemblance of information and communications in one place.Negative: The access for members of a non-profit organization who have external emails from the host but need the same access as an internal person since their volunteer work is part of the very core of the federation.
Read full review
Pros
8x8, Inc.
  • Automatically routes incoming calls to the available agent with the appropriate skills, ensuring that customers are served promptly.
  • Integrates with email systems to provide a unified view of customer interactions.
  • Allows sales representatives to share their screens with customers and prospects, demonstrating products and services effectively.
Read full review
Microsoft
  • Video calls are great with Microsoft Teams. They've made big improvements over the last year and I rarely have issue with getting on. It's nice when things just work.
  • The most used functionality is, of course, the chat feature. It does what it's supposed to do and you can create chat groups from whoever you'd like. We use it a lot when there is a special project and a team from various groups get together for a short period of time to get things done.
  • An overlooked function is the ability to search anything within Microsoft Teams. Any photo, document, or chat can be searched and found pretty easily. I can't tell you how many times this has saved me from having to rewrite something or start over.
Read full review
Cons
8x8, Inc.
  • 8x8's emails with billing info or auto-payments does not attach a pdf copy of the invoice for reference; you have to log in to your dashboard and navigate through several links to obtain a copy of your invoice, which is frankly just inconvenient.
  • While 8x8 is very feature rich, a lot of it appears to be oriented towards call centers and therefore may not be required or useful for small offices (like ours).
  • While 8x8 is very responsive to issues affecting its system, the frequent update alerts can become distracting.
Read full review
Microsoft
  • The feature of notifications in the mobile application could be improved. Sometimes notifications of different teams are not visible and are only visible when the application is opened.
  • It uses lots of computational resources while running and thus, slows down the system sometimes.
  • It allows a few channels per team. The number of channels could be increased for better productivity.
Read full review
Likelihood to Renew
8x8, Inc.
All our employees love this product. No one has ever had an issue, whether it be the phone or fax. Great during the winter when employees have to work from home because of the snow. Never had an issue with the phone app. Highly recommend this product
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Microsoft
Microsoft Teams is included with our Office 365 subscription and we have no intention of migrating off of Office 365 and Microsoft products. Since Microsoft Teams is included for free with our Office 365 subscription, and since we enjoy all the features, benefits, and functionality, there is no question that our team will continue to use the product
Read full review
Usability
8x8, Inc.
Again for a large call center with many needs, and full time people to manage this may be a good system, but for a small business needing a phone system in my opinion it is overly complicated and difficult to manage without multiple calls on support.
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Microsoft
User experience has been much better than the previous Skype for Business app. It has an easy-to-use interface with persistent chats. The search feature is very fast and useful. MS Teams has mostly focused on Collaboration and team building features which are very useful for organizational communications. Since Teams is accessible from multiple platforms like Laptop, Desktop, Mobile phones, etc it has been very convenient from a Mobility perspective.
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Reliability and Availability
8x8, Inc.
As mentioned before, we have not had an outage with the phone system per say, There was an issue with the call center where we did have an outage, but it was quickly and promplty handled by 8x8 support, they got us up and going again within 24 hours. The 8x8 hard phone and softphone side of things have been rock solid, I couldn't ask for anything more seeing we are in health care and it's exactly what we were looking for. When and if there is an issue 99% of the time it's user error
Read full review
Microsoft
Rare, but outages do happen
Read full review
Performance
8x8, Inc.
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
Read full review
Microsoft
Sometimes about once a week I get a message that says "Sorry, there seems to be something wrong". But it goes away in a few minutes.
Read full review
Support Rating
8x8, Inc.
8x8 support can be phenomenal. After getting in touch with a support member, all of my problems are either solved right away or throughout a small time frame, fine-tuned to my circumstance/issue. Whether they are following up via phone call or email, I have full confidence and faith that any matter will be resolved. Trying to contact the support team is where things get a bit tricky. Raising an issue in the chat can be taxing as we are mostly referred to the general FAQ section of the site. Although it may be helpful to some, it does nothing for those of us that have very specific problems. If each account holder can receive access to a customer service line that differs from non-member account holders, I think we'd have a higher level of trust and a lower level of frustration.
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Microsoft
Using Microsoft Teams has resulted in much faster business communications with both co-workers and consultants. There has been little need for support with this software as the interface is very intuitive and the product is overall very well designed. We did encounter an issue with the built-in phone service, however, this was quickly resolved by the support team.
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In-Person Training
8x8, Inc.
The person giving the training was very engaged, He also listened and answered all the questions. He created a video for our company while he was training in case we needed to reference it again in the future. The questions he could not answer were answered within 24 hours via an email to the IT support staff here so we could share the answers with the rest of the group
Read full review
Microsoft
No answers on this topic
Online Training
8x8, Inc.
online (video) training is good. No issues.
Read full review
Microsoft
No answers on this topic
Implementation Rating
8x8, Inc.
The implementation of 8x8 X was rather smooth. We had training prior to getting the system. The IT company did a good job on the training. The whole system is wonderful. Saves me so much time with the faxing, as i can just let it go by itself and not have to make sure pages don't get skipped, as with a regular fax machine.
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Microsoft
I find everything I need for my day-to-day work.
Read full review
Alternatives Considered
8x8, Inc.
When our company decided to transition 8x8 was the first choice we decided to go with. We also sat in for demos of ring central but ultimately decided to go with 8x8 due to the positive experience with the onboarding staff
Read full review
Microsoft
Our company and IT department previously used Skype for our communication needs. Skype was not dependable in my opinion, because it seems each time I used it during a call and/or a meeting, I and several other team members would get disconnected more than once. This caused a great interruption of our meeting, caused team members to have to ask others to repeat themselves and caused a general lack of interest in employee attendance during meetings.
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Contract Terms and Pricing Model
8x8, Inc.
At this time, we’re very happy with the pricing model that we have worked out and they have provided for us. Just be sure to do your homework, and use your comparisons to work out your cost with 8x8. They will be very straightforward with you on what they can
adjust for you.
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Microsoft
Honestly, this tool is worth every penny. Yes, it's not free and you pay for the quality of services and the license. But the ROI and the benefits are all there. Also, the renewal, negotiation, and contract terms are all very well explained by our Microsoft account manager, and she's a charm.
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Scalability
8x8, Inc.
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
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Microsoft
It does not appear to have a limit to how many teams and employees we can have using it
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Professional Services
8x8, Inc.
PS had all the users etc. set up by our go-live date. All hard phones were activated and when we received them, all we had to do was set them up and punch in the activation code to activate them.
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Microsoft
I used Skype for Business to take calls, hold conferences, and provide remote assistance to users. Microsoft Teams, on the other hand, is superior to Skype for Business in my opinion. My job entails a lot of screen sharing.
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Return on Investment
8x8, Inc.
  • It's been amazing. We used to have so many complaints about call quality, phone calls cutting in and out, tons of calls where it was dead air, dropped calls etc. Since switching back to 8x8 we have not had one complaint, which is great for business! Being able to communicate with our clients is the only way for us to have a positive ROI!
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Microsoft
  • I think it has allowed us to leverage our Office365 more effectivly since all of the apps are synced together.
  • It has really allowed us transition away from more formal webex meetings and have a more free flow conversation.
  • It also gives us a more direct line to our manager if we need there input they can easily join our team chat.
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ScreenShots