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205 Ratings
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330 Ratings

8x8 X Series (Formerly Virtual Office)

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205 Ratings
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Score 7.4 out of 100

Microsoft Teams

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330 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

8x8 X Series (Formerly Virtual Office)

Any business that has workers in multiple locations or workers who are based out for the office for significant periods of time will really benefit from the 8x8 cloud-based system. Your direct line follows you around, but because of the Virtual Attendant, office hours and out of hours can be configured so that you only receive calls when you're "at work."
Andrew Steven profile photo

Microsoft Teams

Can have group chats on topics that only concern a few employees. We have a Technology group where we add and brainstorm new applications and software that might be appropriate for our company. It's a good way to organize our ideas and thoughts without having to send out mass email chains and we can discuss the ideas at our next meeting. Microsoft Teams also lets us efficiently communicate with remote workers since email can lag. This allows almost real-time conversations and collaborations for our employees.
Karen Zelzer profile photo

Feature Rating Comparison

Cloud PBX

8x8 X Series (Formerly Virtual Office)
7.8
Microsoft Teams
Hosted PBX
8x8 X Series (Formerly Virtual Office)
7.9
Microsoft Teams
Multi-level Interactive Voice Response (IVR)
8x8 X Series (Formerly Virtual Office)
8.1
Microsoft Teams
User templates
8x8 X Series (Formerly Virtual Office)
7.1
Microsoft Teams
Call reports
8x8 X Series (Formerly Virtual Office)
7.5
Microsoft Teams
Directory of employee names
8x8 X Series (Formerly Virtual Office)
8.5
Microsoft Teams

Call Management

8x8 X Series (Formerly Virtual Office)
8.6
Microsoft Teams
Answering rules
8x8 X Series (Formerly Virtual Office)
8.4
Microsoft Teams
Call recording
8x8 X Series (Formerly Virtual Office)
8.7
Microsoft Teams
Call park
8x8 X Series (Formerly Virtual Office)
8.3
Microsoft Teams
Call screening
8x8 X Series (Formerly Virtual Office)
8.9
Microsoft Teams
Message alerts
8x8 X Series (Formerly Virtual Office)
8.9
Microsoft Teams

VoIP system collaboration

8x8 X Series (Formerly Virtual Office)
8.1
Microsoft Teams
Video conferencing
8x8 X Series (Formerly Virtual Office)
7.8
Microsoft Teams
Audio conferencing
8x8 X Series (Formerly Virtual Office)
8.4
Microsoft Teams

Mobile apps

8x8 X Series (Formerly Virtual Office)
7.5
Microsoft Teams
Mobile app for iOS
8x8 X Series (Formerly Virtual Office)
7.6
Microsoft Teams
Mobile app for Android
8x8 X Series (Formerly Virtual Office)
7.5
Microsoft Teams

Project Management

8x8 X Series (Formerly Virtual Office)
Microsoft Teams
6.9
Task Management
8x8 X Series (Formerly Virtual Office)
Microsoft Teams
7.4
Gantt Charts
8x8 X Series (Formerly Virtual Office)
Microsoft Teams
5.1
Scheduling
8x8 X Series (Formerly Virtual Office)
Microsoft Teams
7.4
Workflow Automation
8x8 X Series (Formerly Virtual Office)
Microsoft Teams
6.0
Mobile Access
8x8 X Series (Formerly Virtual Office)
Microsoft Teams
8.5
Search
8x8 X Series (Formerly Virtual Office)
Microsoft Teams
7.4
Visual planning tools
8x8 X Series (Formerly Virtual Office)
Microsoft Teams
6.5

Communication

8x8 X Series (Formerly Virtual Office)
Microsoft Teams
8.1
Chat
8x8 X Series (Formerly Virtual Office)
Microsoft Teams
9.0
Notifications
8x8 X Series (Formerly Virtual Office)
Microsoft Teams
8.3
Discussions
8x8 X Series (Formerly Virtual Office)
Microsoft Teams
8.5
Surveys
8x8 X Series (Formerly Virtual Office)
Microsoft Teams
7.1
Internal knowledgebase
8x8 X Series (Formerly Virtual Office)
Microsoft Teams
7.4
Integrates with Gmail and Google Hangouts
8x8 X Series (Formerly Virtual Office)
Microsoft Teams
7.0
Integrates with Outlook
8x8 X Series (Formerly Virtual Office)
Microsoft Teams
9.0

File Sharing & Management

8x8 X Series (Formerly Virtual Office)
Microsoft Teams
8.0
Versioning
8x8 X Series (Formerly Virtual Office)
Microsoft Teams
8.1
Video files
8x8 X Series (Formerly Virtual Office)
Microsoft Teams
8.2
Audio files
8x8 X Series (Formerly Virtual Office)
Microsoft Teams
8.4
Document collaboration
8x8 X Series (Formerly Virtual Office)
Microsoft Teams
8.3
Access control
8x8 X Series (Formerly Virtual Office)
Microsoft Teams
7.5
Advanced security features
8x8 X Series (Formerly Virtual Office)
Microsoft Teams
7.3
Integrates with Google Drive
8x8 X Series (Formerly Virtual Office)
Microsoft Teams
8.0
Device sync
8x8 X Series (Formerly Virtual Office)
Microsoft Teams
8.5

Pros

8x8 X Series (Formerly Virtual Office)

  • Conference call feature is great. We have created multiple conference bridges, we even have one tied to our virtual attendant.
  • We like the flexibility of the auto attendant and being able to have more than one profile saved that we can change as needed
  • Having Virtual office was especially great when hurricane Irma came through last year and our office had no power, it allowed us to continue to operate from our cell phones without the customer realizing there was anything different.
Robbie Mancl profile photo

Microsoft Teams

  • Teams is particularly good at keeping conversation history in sync across multiple devices. Skype for business, which is Microsoft's other chat client, is particularly bad when it comes to this aspect.
  • The sidebar of the application window makes it easy to switch between all aspects of the application in one click. Easy switching between chat, notifications, and meetings.
  • Integrated hierarchy chart within each chat window easily allows you to see where an unfamiliar person you may be chatting with sits in terms of management level in the organization.
Gary Smolyak profile photo

Cons

8x8 X Series (Formerly Virtual Office)

  • The iPhone app is powerful, but clunky.
  • The technical support (which was absolutely amazing when we first signed up with 8x8) is terrible now. The same goes for their customer service (that is, if there is a problem that tech support can't fix or doesn't handle well, and then you call customer service to complain, they'll just pat you on the head and tell you to go on your way).
  • The web interface is difficult to use, both from a user standpoint and an administrator standpoint.
Andy Taylor profile photo

Microsoft Teams

  • Lack of rollout plans from MS that businesses can use to improve user adoption.
  • Slack still has more connectors.
  • Meetings could more intuitive and most of the screen is just pictures of people.
  • The desktop application is very large and absorbs a lot of system resources.
  • Multiple users cannot share screens at once, one at a time only.
  • Can't choose where to put files from conversations, they automatically are put in a Teams SharePoint.
Justin Pink profile photo

Likelihood to Renew

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 8.4
Based on 7 answers
We've had an excellent experience with 8x8 Virtual Office. We have downtime very rarely and the service provided by all reps is excellent. The little quirks that I've mentioned as cons are minor inconveniences but I prefer working like that than hosting our own PBX.
Daniel Herrera profile photo

Microsoft Teams

No score
No answers yet
No answers on this topic

Usability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 8.6
Based on 5 answers
The web interface is easy to navigate and the data that I need is only ever one or two clicks away. When running reports, I don't have to deal with convoluted filters or awkward logic implementations, it just works and it works well. If I had to fault it for something, I would say that the interface is not consistent all over the place; The account manager portal and the Virtual Office portal have two completely different styles.
Daniel Herrera profile photo

Microsoft Teams

Microsoft Teams 7.4
Based on 18 answers
It has a lot of great features and we are working to roll it out to our whole organization. It sometimes feels a little under-developed or maybe under used. There are some things I wish it did better - like integrating the group calendar rather than my own calendar and letting us have instant chat vs persistent.
Jill Liegghio profile photo

Reliability and Availability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.7
Based on 2 answers
In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
Daniel Herrera profile photo

Microsoft Teams

No score
No answers yet
No answers on this topic

Performance

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.7
Based on 2 answers
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
Daniel Herrera profile photo

Microsoft Teams

No score
No answers yet
No answers on this topic

Support

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 6.7
Based on 45 answers
They are fully functioning and easily manageable, crucial to our company as we have dispatch and office administration and are a medical facility. If our phone lines go down, people could be impacted by it in a very negative way.
Hallie Gonzales profile photo

Microsoft Teams

Microsoft Teams 7.7
Based on 67 answers
I haven't had a need to reach out to support yet. Any questions I've had I've been able to find answers for within the knowledge base or from fellow users. Generally speaking Microsoft has a pretty robust support structure with a lot of online resources available. I would assume that if an issue did arise it would get resolved fairly quickly.
Zack Uzzle, ITIL, ATD Master Trainer profile photo

In-Person Training

8x8 X Series (Formerly Virtual Office)

N/a. No in-person training.
Cindy Pierre profile photo

Microsoft Teams

No answers on this topic

Implementation

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 8.2
Based on 4 answers
I can only respond to this question with regards to transferring ownership of the account. that was easy and smooth.
Cindy Pierre profile photo

Microsoft Teams

No score
No answers yet
No answers on this topic

Alternatives Considered

8x8 X Series (Formerly Virtual Office)

We only did a web search for other companies and found this service to fit all our needs, especially being able to get a BAA to help our HIPPA and HITECH compliance. It was over three years ago so I do not recall what others we looked at, but we did a general web search.
Jeffrey Weist, MSW, LICSW profile photo

Microsoft Teams

Personally, I have used a number of applications similar to Teams for a variety of functions. However, with regard to my current organizational use, I would say my experience with Teams provides a much more well-rounded user experience than Skype for Business. Teams performs the functions of Skype and also integrates many other features integral to applications like Slack, Webex Teams, and Yammer. Teams also has the added benefit of being connected within the Microsoft network of apps. Users can leverage the powerful cloud computing of O365 in order to access other materials stored on the shared platform. This is a huge benefit of staying within the same ecosystem.
Joshua Melder profile photo

Scalability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.3
Based on 2 answers
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
Daniel Herrera profile photo

Microsoft Teams

No score
No answers yet
No answers on this topic

Return on Investment

8x8 X Series (Formerly Virtual Office)

  • When I am the only person covering the phone, I can get messages or calls anywhere and anytime and make sure that they are forwarded to the right person. This ensures that appointments are kept and employees don't waste time on appointments that get canceled.
  • When someone is out on leave, it is convenient to forward their calls to someone else to make sure customers get attention when needed.
  • Text capabilities allow our patients to contact us promptly for appointment cancellations. We are then able to fill those times with other patients who need to get in.
Renee Allard profile photo

Microsoft Teams

  • Efficiency - Microsoft Teams helps my team be more efficient by allowing the team members to work together more efficiently because all the project documents are together in one place.
  • Collaboration - Microsoft Teams allows team members to collaborate and provide input quickly and easily on other team members' ideas and documents.
Cindy Arco profile photo

Pricing Details

8x8 X Series (Formerly Virtual Office)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Microsoft Teams

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

8x8 X Series (Formerly Virtual Office)
7.8
Microsoft Teams
8.4

Likelihood to Renew

8x8 X Series (Formerly Virtual Office)
8.4
Microsoft Teams

Usability

8x8 X Series (Formerly Virtual Office)
8.6
Microsoft Teams
7.4

Reliability and Availability

8x8 X Series (Formerly Virtual Office)
7.7
Microsoft Teams

Performance

8x8 X Series (Formerly Virtual Office)
7.7
Microsoft Teams

Support

8x8 X Series (Formerly Virtual Office)
6.7
Microsoft Teams
7.7

Implementation

8x8 X Series (Formerly Virtual Office)
8.2
Microsoft Teams

Scalability

8x8 X Series (Formerly Virtual Office)
7.3
Microsoft Teams

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