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254 Ratings
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Top Rated
505 Ratings

8x8 X Series (Formerly Virtual Office)

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254 Ratings
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Score 7.3 out of 100

Microsoft Teams

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Top Rated
505 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

8x8 X Series (Formerly Virtual Office)

Any business that has workers in multiple locations or workers who are based out for the office for significant periods of time will really benefit from the 8x8 cloud-based system. Your direct line follows you around, but because of the Virtual Attendant, office hours and out of hours can be configured so that you only receive calls when you're "at work."
Andrew Steven | TrustRadius Reviewer

Microsoft Teams

Can have group chats on topics that only concern a few employees. We have a Technology group where we add and brainstorm new applications and software that might be appropriate for our company. It's a good way to organize our ideas and thoughts without having to send out mass email chains and we can discuss the ideas at our next meeting. Microsoft Teams also lets us efficiently communicate with remote workers since email can lag. This allows almost real-time conversations and collaborations for our employees.
Karen Zelzer | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

8x8 X Series (Formerly Virtual Office)
7.4
Microsoft Teams
Hosted PBX
8x8 X Series (Formerly Virtual Office)
7.2
Microsoft Teams
Multi-level Interactive Voice Response (IVR)
8x8 X Series (Formerly Virtual Office)
8.0
Microsoft Teams
User templates
8x8 X Series (Formerly Virtual Office)
6.7
Microsoft Teams
Call reports
8x8 X Series (Formerly Virtual Office)
7.1
Microsoft Teams
Directory of employee names
8x8 X Series (Formerly Virtual Office)
8.0
Microsoft Teams

Call Management

8x8 X Series (Formerly Virtual Office)
8.1
Microsoft Teams
Answering rules
8x8 X Series (Formerly Virtual Office)
7.9
Microsoft Teams
Call recording
8x8 X Series (Formerly Virtual Office)
8.1
Microsoft Teams
Call park
8x8 X Series (Formerly Virtual Office)
7.8
Microsoft Teams
Call screening
8x8 X Series (Formerly Virtual Office)
8.2
Microsoft Teams
Message alerts
8x8 X Series (Formerly Virtual Office)
8.5
Microsoft Teams

VoIP system collaboration

8x8 X Series (Formerly Virtual Office)
7.3
Microsoft Teams
Video conferencing
8x8 X Series (Formerly Virtual Office)
7.1
Microsoft Teams
Audio conferencing
8x8 X Series (Formerly Virtual Office)
7.8
Microsoft Teams
Video screen sharing
8x8 X Series (Formerly Virtual Office)
6.8
Microsoft Teams
Instant messaging
8x8 X Series (Formerly Virtual Office)
7.3
Microsoft Teams

Mobile apps

8x8 X Series (Formerly Virtual Office)
6.9
Microsoft Teams
Mobile app for iOS
8x8 X Series (Formerly Virtual Office)
7.2
Microsoft Teams
Mobile app for Android
8x8 X Series (Formerly Virtual Office)
6.7
Microsoft Teams

Project Management

8x8 X Series (Formerly Virtual Office)
Microsoft Teams
7.3
Task Management
8x8 X Series (Formerly Virtual Office)
Microsoft Teams
7.5
Gantt Charts
8x8 X Series (Formerly Virtual Office)
Microsoft Teams
6.0
Scheduling
8x8 X Series (Formerly Virtual Office)
Microsoft Teams
7.4
Workflow Automation
8x8 X Series (Formerly Virtual Office)
Microsoft Teams
7.0
Mobile Access
8x8 X Series (Formerly Virtual Office)
Microsoft Teams
8.6
Search
8x8 X Series (Formerly Virtual Office)
Microsoft Teams
7.7
Visual planning tools
8x8 X Series (Formerly Virtual Office)
Microsoft Teams
6.5

Communication

8x8 X Series (Formerly Virtual Office)
Microsoft Teams
7.9
Chat
8x8 X Series (Formerly Virtual Office)
Microsoft Teams
9.0
Notifications
8x8 X Series (Formerly Virtual Office)
Microsoft Teams
8.2
Discussions
8x8 X Series (Formerly Virtual Office)
Microsoft Teams
8.6
Surveys
8x8 X Series (Formerly Virtual Office)
Microsoft Teams
7.6
Internal knowledgebase
8x8 X Series (Formerly Virtual Office)
Microsoft Teams
7.3
Integrates with GoToMeeting
8x8 X Series (Formerly Virtual Office)
Microsoft Teams
7.0
Integrates with Gmail and Google Hangouts
8x8 X Series (Formerly Virtual Office)
Microsoft Teams
6.8
Integrates with Outlook
8x8 X Series (Formerly Virtual Office)
Microsoft Teams
8.9

File Sharing & Management

8x8 X Series (Formerly Virtual Office)
Microsoft Teams
8.2
Versioning
8x8 X Series (Formerly Virtual Office)
Microsoft Teams
8.2
Video files
8x8 X Series (Formerly Virtual Office)
Microsoft Teams
8.3
Audio files
8x8 X Series (Formerly Virtual Office)
Microsoft Teams
8.4
Document collaboration
8x8 X Series (Formerly Virtual Office)
Microsoft Teams
8.3
Access control
8x8 X Series (Formerly Virtual Office)
Microsoft Teams
7.8
Advanced security features
8x8 X Series (Formerly Virtual Office)
Microsoft Teams
7.7
Integrates with Google Drive
8x8 X Series (Formerly Virtual Office)
Microsoft Teams
8.2
Device sync
8x8 X Series (Formerly Virtual Office)
Microsoft Teams
8.7

Pros

8x8 X Series (Formerly Virtual Office)

  • Conference call feature is great. We have created multiple conference bridges, we even have one tied to our virtual attendant.
  • We like the flexibility of the auto attendant and being able to have more than one profile saved that we can change as needed
  • Having Virtual office was especially great when hurricane Irma came through last year and our office had no power, it allowed us to continue to operate from our cell phones without the customer realizing there was anything different.
Robbie Mancl | TrustRadius Reviewer

Microsoft Teams

  • Teams is particularly good at keeping conversation history in sync across multiple devices. Skype for business, which is Microsoft's other chat client, is particularly bad when it comes to this aspect.
  • The sidebar of the application window makes it easy to switch between all aspects of the application in one click. Easy switching between chat, notifications, and meetings.
  • Integrated hierarchy chart within each chat window easily allows you to see where an unfamiliar person you may be chatting with sits in terms of management level in the organization.
Gary Smolyak | TrustRadius Reviewer

Cons

8x8 X Series (Formerly Virtual Office)

  • Ability to integrate multiple businesses onto a single desk phone (or possibility this is a lack of familiarity with the system).
  • Have had no follow-up from the sales rep following the initial onboarding to ask if everything is alright. Would appreciate this.
  • Hardware delivery was somewhat slow, but there's this thing called coronavirus which may have impacted normal delivery times so not sure.
Jonathan Harris | TrustRadius Reviewer

Microsoft Teams

  • Lack of rollout plans from MS that businesses can use to improve user adoption.
  • Slack still has more connectors.
  • Meetings could more intuitive and most of the screen is just pictures of people.
  • The desktop application is very large and absorbs a lot of system resources.
  • Multiple users cannot share screens at once, one at a time only.
  • Can't choose where to put files from conversations, they automatically are put in a Teams SharePoint.
Justin Pink | TrustRadius Reviewer

Likelihood to Renew

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 8.4
Based on 7 answers
We've had an excellent experience with 8x8 Virtual Office. We have downtime very rarely and the service provided by all reps is excellent. The little quirks that I've mentioned as cons are minor inconveniences but I prefer working like that than hosting our own PBX.
Daniel Herrera | TrustRadius Reviewer

Microsoft Teams

No score
No answers yet
No answers on this topic

Usability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 8.7
Based on 6 answers
The web interface is easy to navigate and the data that I need is only ever one or two clicks away. When running reports, I don't have to deal with convoluted filters or awkward logic implementations, it just works and it works well. If I had to fault it for something, I would say that the interface is not consistent all over the place; The account manager portal and the Virtual Office portal have two completely different styles.
Daniel Herrera | TrustRadius Reviewer

Microsoft Teams

Microsoft Teams 7.4
Based on 18 answers
It has a lot of great features and we are working to roll it out to our whole organization. It sometimes feels a little under-developed or maybe under used. There are some things I wish it did better - like integrating the group calendar rather than my own calendar and letting us have instant chat vs persistent.
Jill Liegghio | TrustRadius Reviewer

Reliability and Availability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.8
Based on 2 answers
In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
Daniel Herrera | TrustRadius Reviewer

Microsoft Teams

No score
No answers yet
No answers on this topic

Performance

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.7
Based on 2 answers
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
Daniel Herrera | TrustRadius Reviewer

Microsoft Teams

No score
No answers yet
No answers on this topic

Support Rating

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 6.2
Based on 82 answers
The support was lackluster. I thought my sales rep was going to set up the phone system for me and it took several weeks of going back and forth and then being handed off to an implementation person who helped a great deal, but overall there was an impatience on both the part of sales and implementation with the number of calls that were needed to understand and set the system up. They both told me they were admonished by their management for spending too much time with me on my calls. I tried the chat feature, tutorials, and webinars, but ultimately needed a live person to help me with the final questions needed to set everything up.
Adrienne Robinson | TrustRadius Reviewer

Microsoft Teams

Microsoft Teams 7.8
Based on 88 answers
Getting support for any MS Product kind of feels like pulling teeth. I have looked for support on the slowness of Teams to try and resolve it, but there is nothing really out there even from the MS reps other than deleting the hidden appsdata folder for Teams or uninstall/reinstall the software or just use the web-based Teams app.
Charles R. Coggins III | TrustRadius Reviewer

In-Person Training

8x8 X Series (Formerly Virtual Office)

N/a. No in-person training.
Cindy Pierre | TrustRadius Reviewer

Microsoft Teams

No answers on this topic

Implementation Rating

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 8.2
Based on 4 answers
I can only respond to this question with regards to transferring ownership of the account. that was easy and smooth.
Cindy Pierre | TrustRadius Reviewer

Microsoft Teams

No score
No answers yet
No answers on this topic

Alternatives Considered

8x8 X Series (Formerly Virtual Office)

As far as capabilities and ease to use, they all seem about the same. If you are not technologically savvy this all can be a bit difficult to set up by yourself. Nextiva had great customer service, but the service was not cost-effective and call texting was ridiculously complicated. If I could have access to tech support via chat it would be a lot less time-consuming.
Guillermo Paxton | TrustRadius Reviewer

Microsoft Teams

Personally, I have used a number of applications similar to Teams for a variety of functions. However, with regard to my current organizational use, I would say my experience with Teams provides a much more well-rounded user experience than Skype for Business. Teams performs the functions of Skype and also integrates many other features integral to applications like Slack, Webex Teams, and Yammer. Teams also has the added benefit of being connected within the Microsoft network of apps. Users can leverage the powerful cloud computing of O365 in order to access other materials stored on the shared platform. This is a huge benefit of staying within the same ecosystem.
Joshua Melder | TrustRadius Reviewer

Scalability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.3
Based on 2 answers
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
Daniel Herrera | TrustRadius Reviewer

Microsoft Teams

No score
No answers yet
No answers on this topic

Return on Investment

8x8 X Series (Formerly Virtual Office)

  • 8x8 has cut down total monthly phone system cost by approximately 25%.
  • We can now work remotely without missing important calls and messages.
  • We can run many more reports than we could before as to who is calling and when.
  • Auto-attendant allows office personnel to not always have to answer if only basic information is needed by the caller.
William Perdue | TrustRadius Reviewer

Microsoft Teams

  • We were already paying for Office 365 but now we got a great collaboration tool to go along with it.
  • We are able to stay connected with employees across the United States and no longer have to fly people back to headquarters for meetings and conferences, saving on transportation and lodging costs.
Michael Eberhard | TrustRadius Reviewer

Pricing Details

8x8 X Series (Formerly Virtual Office)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Microsoft Teams

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

8x8 X Series (Formerly Virtual Office)
7.5
Microsoft Teams
8.3

Likelihood to Renew

8x8 X Series (Formerly Virtual Office)
8.4
Microsoft Teams

Usability

8x8 X Series (Formerly Virtual Office)
8.7
Microsoft Teams
7.4

Reliability and Availability

8x8 X Series (Formerly Virtual Office)
7.8
Microsoft Teams

Performance

8x8 X Series (Formerly Virtual Office)
7.7
Microsoft Teams

Support Rating

8x8 X Series (Formerly Virtual Office)
6.2
Microsoft Teams
7.8

Implementation Rating

8x8 X Series (Formerly Virtual Office)
8.2
Microsoft Teams

Scalability

8x8 X Series (Formerly Virtual Office)
7.3
Microsoft Teams

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