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317 Ratings
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Top Rated
841 Ratings

8x8 X Series (Formerly Virtual Office)

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317 Ratings
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Score 7.5 out of 100

Microsoft Teams

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Top Rated
841 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

8x8 X Series (Formerly Virtual Office)

It is VERY well-suited for those people who travel a lot. I have 8x8 Work on my cell phone, my laptop, and desktop computer at work. This makes me SO much more accessible than the typical insurance agent. Anyone who doesn't have a software program will never know that someone was trying to reach them over a weekend per se. I had one client who got into an accident, needed to make a claim and didn't know what to do. I saw that they called in on a Saturday morning and the call came right through to my cell phone when no one picked up at the office (since I am closed on weekends).
Matthew Raspopovich | TrustRadius Reviewer

Microsoft Teams

It is best in screen sharing and improving regularly. Audio and Video calling quality is top notch. But doesn't work well with slow internet connection. Call drops are frequent. Notifications are quick and can be easily viewed at the bottom of the desktop without having to open the application. Integration with outlook is not as good as skype for business needs much improvement in this area.
Sandeep Reyyi | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

8x8 X Series (Formerly Virtual Office)
7.1
Microsoft Teams
Hosted PBX
8x8 X Series (Formerly Virtual Office)
6.1
Microsoft Teams
Multi-level Interactive Voice Response (IVR)
8x8 X Series (Formerly Virtual Office)
7.5
Microsoft Teams
User templates
8x8 X Series (Formerly Virtual Office)
7.1
Microsoft Teams
Call reports
8x8 X Series (Formerly Virtual Office)
7.0
Microsoft Teams
Directory of employee names
8x8 X Series (Formerly Virtual Office)
7.7
Microsoft Teams

Call Management

8x8 X Series (Formerly Virtual Office)
7.4
Microsoft Teams
Answering rules
8x8 X Series (Formerly Virtual Office)
7.2
Microsoft Teams
Call recording
8x8 X Series (Formerly Virtual Office)
7.7
Microsoft Teams
Call park
8x8 X Series (Formerly Virtual Office)
7.4
Microsoft Teams
Call screening
8x8 X Series (Formerly Virtual Office)
7.0
Microsoft Teams
Message alerts
8x8 X Series (Formerly Virtual Office)
7.8
Microsoft Teams

VoIP system collaboration

8x8 X Series (Formerly Virtual Office)
7.4
Microsoft Teams
Video conferencing
8x8 X Series (Formerly Virtual Office)
7.2
Microsoft Teams
Audio conferencing
8x8 X Series (Formerly Virtual Office)
7.6
Microsoft Teams
Video screen sharing
8x8 X Series (Formerly Virtual Office)
7.1
Microsoft Teams
Instant messaging
8x8 X Series (Formerly Virtual Office)
7.7
Microsoft Teams

Mobile apps

8x8 X Series (Formerly Virtual Office)
6.5
Microsoft Teams
Mobile app for iOS
8x8 X Series (Formerly Virtual Office)
7.3
Microsoft Teams
Mobile app for Android
8x8 X Series (Formerly Virtual Office)
5.7
Microsoft Teams

Project Management

8x8 X Series (Formerly Virtual Office)
Microsoft Teams
7.2
Task Management
8x8 X Series (Formerly Virtual Office)
Microsoft Teams
7.5
Gantt Charts
8x8 X Series (Formerly Virtual Office)
Microsoft Teams
6.1
Scheduling
8x8 X Series (Formerly Virtual Office)
Microsoft Teams
7.4
Workflow Automation
8x8 X Series (Formerly Virtual Office)
Microsoft Teams
6.5
Mobile Access
8x8 X Series (Formerly Virtual Office)
Microsoft Teams
8.7
Search
8x8 X Series (Formerly Virtual Office)
Microsoft Teams
7.8
Visual planning tools
8x8 X Series (Formerly Virtual Office)
Microsoft Teams
6.2

Communication

8x8 X Series (Formerly Virtual Office)
Microsoft Teams
7.7
Chat
8x8 X Series (Formerly Virtual Office)
Microsoft Teams
8.7
Notifications
8x8 X Series (Formerly Virtual Office)
Microsoft Teams
8.1
Discussions
8x8 X Series (Formerly Virtual Office)
Microsoft Teams
8.4
Surveys
8x8 X Series (Formerly Virtual Office)
Microsoft Teams
7.1
Internal knowledgebase
8x8 X Series (Formerly Virtual Office)
Microsoft Teams
6.6
Integrates with GoToMeeting
8x8 X Series (Formerly Virtual Office)
Microsoft Teams
7.2
Integrates with Gmail and Google Hangouts
8x8 X Series (Formerly Virtual Office)
Microsoft Teams
6.5
Integrates with Outlook
8x8 X Series (Formerly Virtual Office)
Microsoft Teams
9.0

File Sharing & Management

8x8 X Series (Formerly Virtual Office)
Microsoft Teams
8.2
Versioning
8x8 X Series (Formerly Virtual Office)
Microsoft Teams
8.0
Video files
8x8 X Series (Formerly Virtual Office)
Microsoft Teams
8.3
Audio files
8x8 X Series (Formerly Virtual Office)
Microsoft Teams
8.3
Document collaboration
8x8 X Series (Formerly Virtual Office)
Microsoft Teams
8.2
Access control
8x8 X Series (Formerly Virtual Office)
Microsoft Teams
7.9
Advanced security features
8x8 X Series (Formerly Virtual Office)
Microsoft Teams
8.0
Integrates with Google Drive
8x8 X Series (Formerly Virtual Office)
Microsoft Teams
7.7
Device sync
8x8 X Series (Formerly Virtual Office)
Microsoft Teams
8.7

Pros

8x8 X Series (Formerly Virtual Office)

  • The control panel is great and gives us full flexibility over how our system is configured.
  • The customer support at initial setup was superb and we had a dedicated account manager who ensured that we were fully configured and working the way we wanted before handing over to the ongoing support team.
  • The smartphone app is great and is just like having your fully-functional desk phone in your pocket.
Andrew Steven | TrustRadius Reviewer

Microsoft Teams

  • Lets employees know who is online and makes it easy to contact them for questions.
  • Able to see if someone is busy and should not be disturbed which helps save time in trying to contact them or hunt them down.
  • Allows specific groups to be created where we can share ideas and brainstorm without having to interrupt other employees in the office.
Karen Zelzer | TrustRadius Reviewer

Cons

8x8 X Series (Formerly Virtual Office)

  • The mobile app is good but can be too much at times, almost taking over the phone.
  • It would be nice if there was a way that when a voicemail is sent via email that it could mark it as listened to once the email has been opened.
  • The setup for the auto attendant is very intuitive, granted it works well once set up.
  • It would be nice if a call placed on hold could be picked up by another extension
Robbie Mancl | TrustRadius Reviewer

Microsoft Teams

  • Lack of rollout plans from MS that businesses can use to improve user adoption.
  • Slack still has more connectors.
  • Meetings could more intuitive and most of the screen is just pictures of people.
  • The desktop application is very large and absorbs a lot of system resources.
  • Multiple users cannot share screens at once, one at a time only.
  • Can't choose where to put files from conversations, they automatically are put in a Teams SharePoint.
Justin Pink | TrustRadius Reviewer

Likelihood to Renew

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 6.3
Based on 8 answers
We've had an excellent experience with 8x8 Virtual Office. We have downtime very rarely and the service provided by all reps is excellent. The little quirks that I've mentioned as cons are minor inconveniences but I prefer working like that than hosting our own PBX.
Daniel Herrera | TrustRadius Reviewer

Microsoft Teams

Microsoft Teams 10.0
Based on 2 answers
We are a MSFT shop.
Joel Martin | TrustRadius Reviewer

Usability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.8
Based on 21 answers
The actual 8x8 and user portion work great, the administrative side of things, not so much. Things are not user-friendly as an admin and make it difficult for me to navigate and understand what is going on. Also, in the switch from the previous system to the new one, things didn't switch over correctly, creating more work for myself. Also, there have been issues with accessing for some users.
Matt LaMunyan | TrustRadius Reviewer

Microsoft Teams

Microsoft Teams 7.3
Based on 29 answers
I have deducted one point just so beacuse the GUI of Teams is a bit difficult to understand for a first time user and thus the user takes quite a lot of time to understand the same and use all its features and Secondly, the software is pretty heavy and thus it takes some extra time to do some tasks as compared to other products.
sameer chhabra | TrustRadius Reviewer

Reliability and Availability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.9
Based on 2 answers
In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
Daniel Herrera | TrustRadius Reviewer

Microsoft Teams

No score
No answers yet
No answers on this topic

Performance

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.6
Based on 2 answers
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
Daniel Herrera | TrustRadius Reviewer

Microsoft Teams

No score
No answers yet
No answers on this topic

Support Rating

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 5.6
Based on 112 answers
I very rarely rate 10 as I believe there is always room for improvement. With that having been said, 8x8 customer support has been outstanding each and every time I have had to use it. They are quick in taking action, and quick in finding a solution to my problem
Christopher Alcumbrack | TrustRadius Reviewer

Microsoft Teams

Microsoft Teams 7.6
Based on 106 answers
Getting support for any MS Product kind of feels like pulling teeth. I have looked for support on the slowness of Teams to try and resolve it, but there is nothing really out there even from the MS reps other than deleting the hidden appsdata folder for Teams or uninstall/reinstall the software or just use the web-based Teams app.
Charles R. Coggins III | TrustRadius Reviewer

Implementation Rating

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 8.4
Based on 4 answers
This was already in place before I joined the organization but given that we're still satisfied with it, I would say that the implementation was a success across the board.
Daniel Herrera | TrustRadius Reviewer

Microsoft Teams

No score
No answers yet
No answers on this topic

Alternatives Considered

8x8 X Series (Formerly Virtual Office)

We previously used the Allworx on-site VOIP system. Having migrated away from Allworx, we are finding the administration of 8x8 very similar, so we came from a background of VOIP administration. Using that experience, helped us transition to 8x8 very easy. Also, not being tied to internal hardware made for a better, more flexible deployment.
Brian Goffron | TrustRadius Reviewer

Microsoft Teams

Microsoft Teams is very similar to Slack in that they are both chat clients that also leverage team communication. While we use both Slack and Teams at my organization, I find myself sticking to Teams for the most part due to its already built-in integration with the Office 365 suite. Also, Teams is our main communication tool for the IT department. Slack is used in our organization for communicating across teams that are outside of IT. Also, daily tasks like Scrum are used in Slack.
Gary Smolyak | TrustRadius Reviewer

Scalability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.3
Based on 2 answers
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
Daniel Herrera | TrustRadius Reviewer

Microsoft Teams

No score
No answers yet
No answers on this topic

Return on Investment

8x8 X Series (Formerly Virtual Office)

  • For me - the ROI is being able to close business much faster. I love being able to receive electronic faxes while I’m out of the office as I receive purchase orders and know they have arrived with the email update.
Tim Layton | TrustRadius Reviewer

Microsoft Teams

  • We were already paying for Office 365 but now we got a great collaboration tool to go along with it.
  • We are able to stay connected with employees across the United States and no longer have to fly people back to headquarters for meetings and conferences, saving on transportation and lodging costs.
Michael Eberhard | TrustRadius Reviewer

Pricing Details

8x8 X Series (Formerly Virtual Office)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

8x8 X Series (Formerly Virtual Office) Editions & Modules

Additional Pricing Details

Microsoft Teams

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Microsoft Teams Editions & Modules

Edition
Free$01
Microsoft 365 Business Basic$5.001
Microsoft 365 Business Standard$12.501
Office 365 E3$20.001
  1. Per Month
Additional Pricing Details
Discounts are available for non profit organizations.

Rating Summary

Likelihood to Recommend

8x8 X Series (Formerly Virtual Office)
7.1
Microsoft Teams
8.2

Likelihood to Renew

8x8 X Series (Formerly Virtual Office)
6.3
Microsoft Teams
10.0

Usability

8x8 X Series (Formerly Virtual Office)
7.8
Microsoft Teams
7.3

Reliability and Availability

8x8 X Series (Formerly Virtual Office)
7.9
Microsoft Teams

Performance

8x8 X Series (Formerly Virtual Office)
7.6
Microsoft Teams

Support Rating

8x8 X Series (Formerly Virtual Office)
5.6
Microsoft Teams
7.6

Implementation Rating

8x8 X Series (Formerly Virtual Office)
8.4
Microsoft Teams

Scalability

8x8 X Series (Formerly Virtual Office)
7.3
Microsoft Teams

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